Help! Does anyone know how to get through to an actual person at Hermes?

I posted an ebay item using Hermes and this is the tracking information-

20 Jan 2021
8:30pm
Delay - please allow 24 hours
19 Jan 2021
4:58pm
Held due to damage
14 Jan 2021
3:58pm
At the national sorting hub
12 Jan 2021
3:35pm
Dropped off at the ParcelShop
11 Jan 2021
10:31pm
Order placed
11 Jan 2021
10:31pm
Tracking number provided
The buyer has quite rightly asked me to follow it up. I have tried Holly the chat bot who tells me it is delayed and will be there shortly. The telephone helpline is also automated and says the same. I can't find any option to actually speak to customer services directly. Can anyone please advise? Thanks so much in advance.