Lost parcel turned up

Posted 12th Dec 2021

Was waiting for a parcel from eBay dispatched using Hermes. 2 weeks had gone past since item dispatch and tracking said still at depot being processed. Contacted eBay retailer for an order update in case they had a upto date tracking details.

I know this time of year/COVID is busy and things take a bit more time. Retailer got back to me and said they had contacted Hermes and item had been lost so retailer gave me a refund.

Lo and behold item has been delivered this morning out of the blue. Going to contact retailer and say that is has been delivered as tracking says now been delivered see what they want to do.

What would you kind people do?

11 Comments

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12th Dec 2021
I would let the seller know. It would be unethical not to.
12th Dec 2021
Offer retailer a PayPal gift. It's upto them to refuse. That way you can at least make someone's day.
12th Dec 2021
Just contact them and offer to repay the refund. They have the tracking info, so they can see it's been delivered too. (edited)
12th Dec 2021
I've had this happen before, I then tell the seller, and say I will order another buy do not ship it out, that way its all good
12th Dec 2021
Depends on the retailer and value of the product. If it's low value, they'll just let you keep it and that's that. If it's a smaller seller and a product with some value I'd expect them to want you to refund the refund, rather than sending it back and going through the faff of postage.
12th Dec 2021
Of its curry's, keep it
12th Dec 2021
if it’s a big retailer who post loads of items per day, they probably won’t even bother to check if it’s been delivered, having already been told it’s lost.

unless of course it was an expensive item, then they’d probably keep an eye on it.

if it’s say £10, they probably wouldn’t notice it.
Author
12th Dec 2021
Mendoza12/12/2021 12:42
if it’s a big retailer who post loads of items per day, they probably w …if it’s a big retailer who post loads of items per day, they probably won’t even bother to check if it’s been delivered, having already been told it’s lost.unless of course it was an expensive item, then they’d probably keep an eye on it.if it’s say £10, they probably wouldn’t notice it.

Item was only £16 from a large retailer. (edited)
12th Dec 2021
They will tell you to keep it if it's a big retailer.
12th Dec 2021
safctopcat12/12/2021 12:44
..item has been delivered this morning out of the blue. What would you …..item has been delivered this morning out of the blue. What would you kind people do?

Next time I didn't have a parcel not undelivered by Hermes I would check in the blue.
13th Dec 2021
If the retailer wants it back ask for a return label. Most the time the retailer will either say keep it or return it. But I wouldn't worry to much over this as the mistake is not yours.