Posted 31st Mar 2023
I had a better image about CCL, but it's seems they follow the trend of ignoring their customers and treating them like garbage.
I ordered a CPU which didn't arrive. I phoned CCL and they confirmed it was to a wrong address. I don't know why this happened but it is either because of their mistake of because of the courier; anyway, it happens.
Normally, any business which respects its customers should take the responsibility and send a replacement. Sadly, it seems that CCL Computers is not that kind of business ...it is more like a garbage-business. Let's hope they will disappear soon from the market.
I ordered a CPU which didn't arrive. I phoned CCL and they confirmed it was to a wrong address. I don't know why this happened but it is either because of their mistake of because of the courier; anyway, it happens.
Normally, any business which respects its customers should take the responsibility and send a replacement. Sadly, it seems that CCL Computers is not that kind of business ...it is more like a garbage-business. Let's hope they will disappear soon from the market.
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sorted byYou get good and bad experiences with every retailer. I still rate Currys as my favourite for customer service yet everyone else seems to hate them. The worst service i've ever received by far is with Amazon.
It seems you don't understand the term "responsibility". If someone comes to me for some work and things do not go well because of myself or my equipment (software/hardware), I MUST make the impossible to finish that work. The other party has deadlines and their own obligations to complete the task in time.
They can claim that back and the customer should get a replacement order, really simple.
- I fix the issues created by my business at my expense (even if they are not mine),
- you fix the issues created by your business at your expense,
...that's how the World should work. It seems some "people" cannot understand these basic rules.
did they say we can only refund you?
Amazingly, they didn't blame me for their mistake. (edited)