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    My 8 year old has bought 6000 points on his new xbox!

    My son has been buying points on his new xbox. 6000 to be exact, which I believe is £51!!
    As you can imagine, I'm not very happy about it and wondered if Microsoft live will refund my money (or some of it as he's already spent 2000 points)
    I think it's really bad that he has been able to do that! You have to set up an account to play the xbox, and for him to have been able to buy that (by mistake, as he didn't realise) without having to put in a a pin number / ccv number I think it's disgusting
    What do you think?

    81 Comments

    I think it's your fault for adding card details to his account and leaving him unsupervised with it.

    classic

    Original Poster

    but you have to add credit card details to open an account - as he doesn't have one he uses ours

    Yeah would have to agree I'm afraid, it was a little silly to leave a credit card on an 8 year olds Xbox! By all means try calling MS but I wouldn't be surprised if they refused to refund, after all points are sold stating there is no refund given.

    It might be worth you checking out the Parental controls available on the Xbox - support.xbox.com/en-…spx

    Edited by: "Mitzi" 3rd May 2011

    dcx_badass

    I think it's your fault for adding card details to his account and … I think it's your fault for adding card details to his account and leaving him unsupervised with it.


    Who's to know the kid never used the parents card without permission & so I think Microsoft would give a full refund if you where to contact them & say you never gave permission.

    Banned

    You'll get no sympathy from MS and of course you'll be vilified for not knowing everything about modern technology on this forum...

    WheresMeNuts

    Who's to know the kid never used the parents card without permission & so … Who's to know the kid never used the parents card without permission & so I think Microsoft would give a full refund if you where to contact them & say you never gave permission.



    if they never gave permission then surely it would be classed as theft & still not Microsoft's problem.

    Original Poster

    yes but you have to have an account and enter credit card details!! How am I supposed to know you can just buy things willy nilly without having to your details again!! Only bought the bloody thing Monday afternoon! And that's because the playstation had the YLOD.

    set up the parental controls on the system

    dcx_badass

    I think it's your fault for adding card details to his account and … I think it's your fault for adding card details to his account and leaving him unsupervised with it.



    Agreed, my children have had Xbox live since young, they have never bought because i told them if they bought them I'd sell their Xbox's to pay the debt. But I'm a mean mama

    report your son to the police and then call credit card company and say your card was used without permission, or accept it was possibly your fault and take it out his pocket money.

    Banned

    great parenting in the thread.

    I'd like to like dcx's post, but I can't bring myself to do it. It's the thought that counts.

    Hope microsoft rip you off some more OP, because its all you're own fault.

    Original Poster

    he didn't know what he was doing, and we didn't realise that it was quite that simple to buy stuff ...............does anyone know the number to contact them? I've just been going round and round on their website and not getting anywhere in finding it

    You do not have to add card details to open an Xbox Live account.

    That is what the prepaid cards are for.

    You also get a free month when you first set the gamertag up, to give you time to arrange this.

    A little research goes a long way.

    Op save your effort and time on the phone.
    Tehy will not refund you, all purchases are final on the Xbox market place.

    They will only tell you that it is up to you to supervise or make sure the parental controls are activated.

    Contact Microsoft

    I can't imagine they will do anything though.

    Agreed, I've never had a card on my account

    hornblowerracing

    You do not have to add card details to open an Xbox Live account.That is … You do not have to add card details to open an Xbox Live account.That is what the prepaid cards are for.You also get a free month when you first set the gamertag up, to give you time to arrange this.A little research goes a long way.


    As others have posted, no chance of refund. MS do make it clear when purchasing the points. You deemed it Ok to make the account online (only need for CC details) so they will say its was your decision to let him spend.
    There are parental controls on the console, you may want to give them a look as by the sounds you have made the account gold which lets for online play with others. No doubt "adult" themes will be encountered which will only make you even more angry and want to blame someone.

    Unfortunately a little reading before hand may of saved you the money and anger.

    I think it's disgusting

    Absolutely agree.

    You didn`t bother reading the T&Cs/instructions, you didn`t bother supervising your child, now you want to punt the responsibility for your child`s actions, and your own inaction, onto someone else.

    I`m with you 100%, that is disgusting.


    Banned

    vibeone

    I'd like to like dcx's post, but I can't bring myself to do it.


    ditto

    Banned

    Unfit to be a parent based on this thread. Good mind to PHONE THE POLICE.

    I really hope Microsoft don't give in. I'm almost certain they won't, which is good.

    You'll accomplish nothing by phoning them, it's the hard truth. Just let it go and use the parental controls the xbox offers to stop this from happening again. My little brother racked up 700quid on his mobile phone using the internet LooL. This was on holiday abroad

    Lot

    master_chief

    You'll get no sympathy from MS and of course you'll be vilified for not … You'll get no sympathy from MS and of course you'll be vilified for not knowing everything about modern technology on this forum...



    Spot on. You should be expect to be pecked to death when posting something that was a genuine mistake because if you read the misc here a lot you'll realise the regular posters never make mistakes.

    I agree you should probably have to put your security number in when buying things, which is common practice when using a CC. However MS can't be held responsible. Your fault.

    Be careful though because this happened to my sister, the exact same thing. Only MS wouldn't cancel her sub until it was up, and wouldn't take the card off file without a fight.

    Best you can do it remove the credit card from file and set up the parental controls. I added a card to make one purchase and then phoned up to get it removed in case they tried anything sneaky with recurring billing for the Xbox Live subscription.. can be done. Might even be able to do it all online now.

    I find it amazing just how many people make an idiot of themselves and then post on here to highlight it. I would have thought you would have swallowed the stupidity of putting a credit card on your child's xbox rather than publicised it.

    Banned

    mcnally32

    Lot Spot on. You should be expect to be pecked to death when posting … Lot Spot on. You should be expect to be pecked to death when posting something that was a genuine mistake because if you read the misc here a lot you'll realise the regular posters never make mistakes.I agree you should probably have to put your security number in when buying things, which is common practice when using a CC. However MS can't be held responsible. Your fault.Be careful though because this happened to my sister, the exact same thing. Only MS wouldn't cancel her sub until it was up, and wouldn't take the card off file without a fight.



    Re: people on the misc never making mistakes...

    I make mistakes. Plenty. Just not utterly moronic rediculous mistakes like those detailed in this thread, and if I had made such a moronic mistake, I wouldn't have the audacity to blame someone else for my own stupidity.

    You should sell some your sons PS3 or XBOX games to CEX to get the fifty quid back, ask the boy which games he likes the least and then do a evil Santa style heist when he's asleep. Let him enjoy the 6000 points, I bet all of his friends are jealous.

    vibeone

    Re: people on the misc never making mistakes...I make mistakes. Plenty. … Re: people on the misc never making mistakes...I make mistakes. Plenty. Just not utterly moronic rediculous mistakes like those detailed in this thread, and if I had made such a moronic mistake, I wouldn't have the audacity to blame someone else for my own stupidity.



    Personally i don't think its utterly moronic to think that you'd need to put a card CCV in to make another purchase. Basically every website and e-purchase requires this. I can see how the OP would have thought the same.

    Banned

    mcnally32

    Personally i don't think its utterly moronic to think that you'd need to … Personally i don't think its utterly moronic to think that you'd need to put a card CCV in to make another purchase. Basically every website and e-purchase requires this. I can see how the OP would have thought the same.



    We'll have to agree to disagree. CV2 seems to only be consistently used in oarticular countries - and not so much is the USA. Might be wrong on that but there's plenty of (genuine) sites that don't ask for it.

    Amazon don't require it and I don't think play does either.

    @vibe,

    totally agree its her responsibility but an xbox to mothers is like some futuristic stuff. It is overly easy to buy stuff on there for a kid, even by mistake.

    I feel bad for the OP. If they dont refund then maybe see if you and your lo can come to some kind of arrangement (like no pocket money for the next few weeks ans extra chores?)
    Hope you get it sorted out one way or another x

    why do some people think they even have a chance at a refund, check the link i posted, MS don't care & why should they?

    Banned

    Do you have a dog you can blame by any chance?
    kotaku.com/!5395500/microsoft-refunds-dog-shopping-spree-grants-k9-gamertag

    LOL!

    Thats why it is a bad idea to put your childs investment into:

    [img]t3.gstatic.com/images?q=tbn:ANd9GcSeZJ7eiE-7SBv2TouLv5n9wIHtEPqF_8dzfha1q0CXks-V34O43g[/img]

    This thread sums up most people on here, people who disrespect others, very anti-parent on here, maybe because the haters will never have a child?

    On PSN, even with card details you can have a password lock on there so even if it's stored, you need a pass or it can't be used (BTW, comment all you like about PSN hacking #care) This is a **** mistake, so erm, yeah, mistakes happen IRL. You know, the "real" life haters.

    Come to think of it, maybe it's because the OP has £51 people are hating because they are poor?

    P.S. Comment all you like, I never read replies on here anymore.

    Edited by moderator: "." 4th May 2011

    Wotwot123

    This thread sums up most people on here, people who disrespect others, … This thread sums up most people on here, people who disrespect others, very anti-parent on here, maybe because the haters will never have a child?On PSN, even with card details you can have a password lock on there so even if it's stored, you need a pass or it can't be used (BTW, comment all you like about PSN hacking #care) This is a **** mistake, so erm, yeah, mistakes happen IRL. You know, the "real" life haters.Come to think of it, maybe it's because the OP has £51 people are hating because they are poor?P.S. Comment all you like, I never read replies on here anymore.



    The original post sums up a lot of people who try to blame someone else for their own failings. People should be responsible for their own actions. The only person on here that has said anything vaguely disrespectful as far as I can see is you. Yes mistakes do happen, the mistake here was setting up the account in the first place online with a card when you don't need to. Leaving it then in the hands of an 8 year old is just asking for trouble. Lesson learned, time to move on.

    Edited by moderator: "." 4th May 2011

    live & learn Im afraid, we had a similar situation last year when our (then) 13 year old son decided to buy a load of points for fifa, we knew nothing about it until the credit card bill came with over £150 extra on it!
    we didnt bother trying to re-coup any money from Microsft purely for 2 reasons....1. It was our fault for leaving the credit card details on the damned xbox. 2. Microsoft wouldnt be the slightest bit interested!
    He had to pay half the money back over the months out of his paper round & pocket money, we paid the other half as we were partly to blame too!

    You likely won't get your money back but i'd recommend ringing MS to request removal of your card and then get your codes in the form of prepay cards. If for no other reason than MS auto-renew when the account expires if credit card details are present.

    I usually get mine from here as they accept paypal so I can use my card via there so the site doesn't know the card details and they then send you a photocopy of the code (to the paypal registered email), generally within the hour.

    Sorry, commenting is no longer available on this discussion.

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