Hi all know this has been on here many times but I’m running out of ideas and was hoping someone could point me in the right way.
Ok keeping as short as I can I purchased a box of 2 Linksys nodes (mx5500) from Amazon in April. One of the nodes was deemed faulty a couple weeks back. Amazon agreed to return however I hadn’t got the box they said this wasn’t an issue.
Sent them back all seemed fine refund came through then a couple of days ago I received a wrong item received email.
After a bit of digging I managed to find out they were expecting a MX5502 back and I’d returned an older model - I’m presuming the mx5500 is what they refer to.
However mx5502 is the box sku - the 2 at the end signifying how many are in the box ie mx5503 would be a 3 pack.
I explained this to them and even sent a photo of the side of the box (I took a pic a while back as a friend wanted to know what was in the box) this also states the above.
But the only replies I get are generic I know this is disappointing but our decision stands. Return item by x date or we will charge you.
This is going to basically cost £180 as it stands. And no one there seems to be listening to me at all.
Has anyone got any ideas at all. Totally lost here.
Thanks
Ok keeping as short as I can I purchased a box of 2 Linksys nodes (mx5500) from Amazon in April. One of the nodes was deemed faulty a couple weeks back. Amazon agreed to return however I hadn’t got the box they said this wasn’t an issue.
Sent them back all seemed fine refund came through then a couple of days ago I received a wrong item received email.
After a bit of digging I managed to find out they were expecting a MX5502 back and I’d returned an older model - I’m presuming the mx5500 is what they refer to.
However mx5502 is the box sku - the 2 at the end signifying how many are in the box ie mx5503 would be a 3 pack.
I explained this to them and even sent a photo of the side of the box (I took a pic a while back as a friend wanted to know what was in the box) this also states the above.
But the only replies I get are generic I know this is disappointing but our decision stands. Return item by x date or we will charge you.
This is going to basically cost £180 as it stands. And no one there seems to be listening to me at all.
Has anyone got any ideas at all. Totally lost here.
Thanks
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19 Comments
sorted byOne item or two items?
Did you receive both items as a pack or 2 separate items?
Did you actually call them up & speak to a real person?
2 items
As a pack
Yeah support seem to understand what’s happening but say as with special team nothing they can do.
Somehow.
Remove your payment details from your account? Can't deduct from what's not there! (edited)
It was an eye opener when I saw this prior to my court case.
They explained it was still secure even if account was compromised as noone can access that information, but your entire card info plus CVV is kept in their systems for a undefined time.
The only safe time is that they have permission without asking to bill any other payment on file for any order already placed or subscription and even say reclaim refunds made but if you remove all payment methods they can't touch any of them even if you multiple payment cards on past orders. The only option you have as consumer to protect your details is to cancel your card by means of it being stolen, this then cancels the card completely and prevents previously authorised payments being reauthorised.
Storing cards and the terms and regulations is why none of our businesses do as we disabled the option so no customers would be able to do so.
Guess have to hope for a response from the Bezos team
On a curiosity if I refused and the close the account how will that effect the ring system I have or shall I register it as someone else’s sooner rather than later?
They are checking returns of expensive goods more than they did before because of the amount of people that are now returning bricks rather than expensive mobiles (eg for effect). These used to be restocked in Amazon Warehouse without checks & sent out to another purchaser.
I didn't realise you only returned them 2 weeks ago else I would have stated this earlier.