How do you package items for a pickup and return to Currys?

Posted 3rd Dec 2020
I bought a smart clock from Currys but the voice recognition on it is so bad I decided to send it back.

They have sent me a pickup time but I can't find any details on how it should be packaged.

Can anyone give me a bit of advice on this please?
Community Updates
Currys have an extensive returns policy whether you want to exchange or get a refund on faulty products. You have two options, either you can return items in-store or you can organise a pick-up.

  • The time you have to return goods varies depending on the reason for the return, but generally, you have between 14-30 days to return your items.
  • It's worth knowing your customer rights too. If your item has a warranty, Curry's offer a care plan meaning if goods are faulty within 30 days of purchase you can get a repair, exchange or refund. And if the fault happens within 12 months you are entitled to a repair service. This is not available for faults caused by misuse or neglect, however.
  • Usually, if you have larger items such as washing machines or TVs, arranging a collection is the best option.
  • Returning items to Currys is simple. You just need to fill out a returns form online, then either arrange a pick-up time, a drop off location or just take the item into a Currys store. If you choose to arrange a collection, you will receive an email confirming the time when a delivery courier will come by to pick up your parcel.
  • So if it's a large item such as a fridge or TV you don't need to worry about getting it back to the store as a delivery driver will come with all the knowhow of how to transport it back to Curry's safely. This is also free so there will be no delivery charge.
  • You will then be refunded in 14 days with the same payment method you paid with, but if you paid with PayPal then you can only receive a voucher as a refund.
How long is Currys return policy?

The amount of time which you have to decide whether you are going to keep the item, exchange, or return and get a refund vary depending on the item and the reason for the return. Generally, for returning unwanted items you have 14 to 21 calendar days.

How to package Currys returns?

To put it simply: make sure to use the original packaging.

If you are making a return as you no longer want the item/s, Currys orders should be returned in their original packaging and should be in the same condition in which you received them. The items should not have been used.

If you are returning an item because it is faulty you just need to return the product as usual, although many products usually come with a warranty period.

Finally, for products that arrived in a damaged condition or for incorrect products, you should make sure to contact Currys straight away to arrange a return or refund whilst ensuring to repackage the faulty products in the original packaging.

It is important to note that to make a return, you must have proof of purchase such as a receipt for in-store purchases or a bank statement or invoice.

The best way to repackage your Currys PC World return is just to place it back in the original box or packaging in which it arrived. You should ensure that all manuals, papers and accessories which came with the item are also inside. Then tape it up making sure that the item is secure and will not fall out or tumble around in the box. If you have arranged a DPD collection then they will put a label on the parcel for you when they pick it up. If you choose to drop your returns parcel off at a DPD Pickup Shop, then either you will have been sent a Currys return address label DPD to print off and stick on the parcel beforehand, or DPD will put a label on it for you.

How long do Currys refunds take?

Currys' refund policy states that customers should get a full refund within up to 14 days although there may be disruption to this.
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