Amazon returns/ royal mail fee

Check again normally the £2 is for home collections, or you aren’t picking the right reason for returns but even then changed of mind are now free.

I think out of hundreds of Items we have returned two. One faulty and one they sent the wrong thing.. Maybe we are just lucky. (edited)

All free here too except for the pick up option.

Royal Mail are very slow at the moment, I returned a couple of items to Amazon via RM print in store 12 days ago and still no sign of refund. Will chase tomorrow

Looked through 10 items within the last 30 days. 2 will let me do royal mail for free. 8 won't. Very strange

Spoke to Amazon and they ended up saying we'll refund you, no need to return the item 🤦 I asked about why it was charging in the first place and they gave no answer. Will try again another day

They will close account soon, its the start.

I didn't return anything in the pasted half year, but the royal mail pickup option also changed to £2.99 instead of free. I believe cost increased on amazon side?

Early Sept 2022 zero-cost multiple RM & other return options based on
warehouse item
"Description on website was not accurate"
item contains lithium / button batteries

Can still do it with the odd item. Asked Amazon customer services. They didn't know. Said they'll investigate and get back to me.

I have just had the same issue. 2 marketplace sellers issued return labels free with Royal Mail and Amazon wanted to charge £1.99. I have mobility issues so can’t make it to an Amazon store or Evri drop off. And they can’t tell me how I can know before I order which items will actually be free to return at my local post office and which won’t.

First time I've had this on my account aswell, royal mail want 1.99 to return, spoke to amazon and they said yes royal mail now charge to return the item, making out its a royal mail issue! I'll just use evri instead but it's a pain I the arse as I have a local post office opposite my work

Interesting to hear other people have had this issue. Amazon never responded to my enquiry. I returned something with Amazon locker the other day and I got an instant refund, which has never happened before. Plus I found out there's an Evri drop off 30 seconds walk from my workplace so I'm not too fussed, bit annoying but oh well.

I spoke to a supervisor after having this issue. I ordered a phone case for an iphone max and they sent one for the mini so it didn't fit and I was charged 1.99 for a royal mail return. I don't have a local amazon counter or evri drop off and I don't drive so would have to bus 2 towns over to get to one. They promised to reimburse the 1,99 upon receipt of it but they never did. The supervisor claimed they were 'trialling' it. Have switched to ebay instead of amazon because it's too much of a faff if they send me the wrong item to try and get it back and I don't see why a customer should be force to pay for a return where they sent an incorrect item in the first place. So ridiculous and will lose them custom. I had a bra to return too but don't much feel like taking that to an amazon counter to be inspected and boxed up...