Has anyone actually successfully got their cashback honoured from ASUS?
I have had my Asus motherboard successfully registered and accepted valid with an expected payment of 19/07/2023, however nothing has been recieved in my bank account and no actual payment date has been given. I have emailed Asus regarding this and never had a response and now the tracking webpage has been taken down?
Please let me know your own experiences with this, as it is not a good look for Asus and I will certainly think twice about which PC parts I decide to spend my hard earned money with in future. The £25 doesn't matter, but the principle and customer service does!
Contact Email for RateMyGear is asus@promotion-support.com
Please leave any updates you may have in the comments below
******UPDATE*****
I have now recieved £25 Payment from Benamic Unlimited
I have had my Asus motherboard successfully registered and accepted valid with an expected payment of 19/07/2023, however nothing has been recieved in my bank account and no actual payment date has been given. I have emailed Asus regarding this and never had a response and now the tracking webpage has been taken down?
Please let me know your own experiences with this, as it is not a good look for Asus and I will certainly think twice about which PC parts I decide to spend my hard earned money with in future. The £25 doesn't matter, but the principle and customer service does!
Contact Email for RateMyGear is asus@promotion-support.com
Please leave any updates you may have in the comments below
******UPDATE*****
I have now recieved £25 Payment from Benamic Unlimited
Share with Messenger
40 Comments
sorted bysupport@asus-promotion.com
I shall wait in anticipation!
We want to give you a quick update on your application for the Rate My Gear Promotion!
We regret to inform you that due to unforeseen technical difficulties, there may be a small delay with your cash back payment.
Please be assured that the delay is only temporary and your payment will be with you shortly.
We would like to thank you for your understanding and apologise for any inconvenience caused.
Kind regards,
ASUs
We want to give you a quick update on your application for the Rate My Gear Promotion!
We regret to inform you that due to unforeseen technical difficulties, there may be a small delay with your cash back payment.
Please be assured that the delay is only temporary and your payment will be with you shortly.
We would like to thank you for your understanding and apologise for any inconvenience caused.
I've emailed the address above so hopefully that gets me somewhere. After hearing im far from alone though I think this'll be the last asus I buy and i'll 'definitely' be updating that review I had to leave...
I Emailed "asus@promotion-support.com" again and I finally got an automatic response as below,
Thank you forcontacting ASUS.
We have now receivedyour enquiry and will endeavour to respond to you within the next 3-5 workingdays.
Yours sincerely,
ASUS
So I will update this post further if/when I get any further contact!
If I get any futher information, I will update on here.
The only Contact Email address for Rate My Gear is asus@promotion-support.com , so please try contacting them through that and please post any updates you may have on here
The tracking page seems to be back online again so worth keeping an eye on that too (edited)
Would be nice to hear we've both been the 'exception'
What do the terms say for the motherboard offer?
19/06/2023
Product: ROG STRIXB760-F GAMING WIFI
Dear *****,
Thank you very muchfor sending us your application for the Rate My Gear Promotion!
We’d like to let youknow that your application has been successful and we will do our best to paythe cashback to you as quickly as possible. but sometimes, During peak times,this may take up to 30 days.
Please note,payments are made within 30 days from when the claim has been validated and notfrom the date we received the claim.
archive.is/woxGj
Kit list PDF:
web.archive.org/web…pdf
19/06/2023
Product: ROG STRIXB760-F GAMING WIFI
Dear *****,
Thank you very muchfor sending us your application for the Rate My Gear Promotion!
We’d like to let youknow that your application has been successful and we will do our best to paythe cashback to you as quickly as possible. but sometimes, During peak times,this may take up to 30 days.
Please note,payments are made within 30 days from when the claim has been validated and notfrom the date we received the claim.