Amazon Fresh Store Receipt Delay

Posted 19th Apr 2022
Hi, my boyfriend shopped for the first time yesterday afternoon in a newish store taking advantage of the £10 off first shop promo, but is yet to receive a receipt email nor does it show in his Amazon order history and no pending payment on his card eather. Just wondering if anyone else is still waiting since yesterday or in general how long does it take usually. I shopped for the first time last week and it took at most a couple of hours to see it in my orders while the email arrived almost 10h later
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  1. sm9690's avatar
    sm9690
    Ask amazon?
  2. jamie15's avatar
    jamie15
    It shouldn't take that long. I have been to Amazon Fresh many times and it should come through same day.
    You should also receive an email offering you another £10 off for next purchase.
  3. Abdul_Kabid's avatar
    Abdul_Kabid
    Does that mean you got free stuff?
  4. hotdealseeker's avatar
    hotdealseeker
    I got mine a few hours later over the weekend, AND they wrongly charged me for stuff I didn't buy. (edited)
  5. hotdealseeker's avatar
    hotdealseeker
    etta19120/04/2022 21:23

    Oh no, did you manage to sort it


    Sent them a message straight away but still haven't got a response, whilst they states 6hrs turn over. Will call them.
  6. etta191's avatar
    etta191 Author
    Yes, he will but as we have little to no experience just wondered what the norm is plus it was a bank holiday so maybe a little delay is to be expected on top of the norm (edited)
  7. etta191's avatar
    etta191 Author
    jamie1519/04/2022 17:42

    It shouldn't take that long. I have been to Amazon Fresh many times and it …It shouldn't take that long. I have been to Amazon Fresh many times and it should come through same day.You should also receive an email offering you another £10 off for next purchase.


    Thanks Jamie, hope all is well
    He’ll call them tomorrow and see why the delay. The £10 offer ends tomorrow, if they charge him later he might miss out on it I received an extra £10 on my first shop too, good to know it’s a blanket offer
  8. etta191's avatar
    etta191 Author
    Abdul_Kabid19/04/2022 18:10

    Does that mean you got free stuff?


    😃😃😃 in that case he’ll miss out on the next £10 off so not as great as it sound ️ I do wonder how it works though, I must say I am not overly impressed. If you use them daily and such delays do happen how is one to remember what you’ve bought every time and if their receipt are correct. Getting overcharged in my local Lidl is a given but that’s easy to spot with a receipt in your hand and getting the refund before you even leave the store.
  9. etta191's avatar
    etta191 Author
    Apparently they have no sign of a shop on his account, they took all details and the technical team will be looking into it and they might call back for more info. Very odd and yes, generally it shouldn’t take longer than 24h but as it was bank holiday that might be the reason
  10. etta191's avatar
    etta191 Author
    hotdealseeker20/04/2022 17:36

    I got mine a few hours later over the weekend, AND they wrongly charged me …I got mine a few hours later over the weekend, AND they wrongly charged me for stuff I didn't buy.


    Oh no, did you manage to sort it
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