Anyone had any issues returning stuff from the UK to Amazon.de?
Amazon gave me a "returns label" and instructed me to post it to their return address at my own cost, and that they would refund the postage (costed over £70.)
Item was posted at a Post Office using Parcelforce GlobalPriority, insured to the value of the item, to the following address:
In addition to whatever labelling Parcelforce/The Post Office put on the box, I attached a second copy of the shipping label Amazon.de supplied so that it was abundantly clear where the parcel was destined for, in the expected format etc.
Unfortunately it looks like local German Postal service couldn't deliver it, and the tracking says that the address was incorrect - even though this is the address that Amazon.de provided (and you'd hope that they knew their own address!)
I gave Parcelforce a call and they pointed me to DHL, who were apparently responsible for delivering it locally in Germany.
Called DHL and after a couple of hours of speaking to robots, and being redirected by support agents trying their best to get me to the right place, just gave up. DHL UK recommended contacting DHL Germany, but realistically I don't speak German and don't want to be paying the international call charges to contact them.
Spoke to Amazon support and they've now given me a new address to send it to:
Amazon-Rücksendezentrum
Amazon-Str. 1
36251 Bad Hersfeld
Germany
They have also told me to email "impressum@amazon.de" to claim a postage refund, though I've lost faith in Amazon in general and I expect to have problems when their system sees me attempting to claim two separate postal refunds for a single return, due to the issues written here
Amazon gave me a "returns label" and instructed me to post it to their return address at my own cost, and that they would refund the postage (costed over £70.)
Item was posted at a Post Office using Parcelforce GlobalPriority, insured to the value of the item, to the following address:
Amazon Retouren
01332, Dresden, DE
DE
01332, Dresden, DE
DE
(Barcode blurred out as it contains RMA number)
In addition to whatever labelling Parcelforce/The Post Office put on the box, I attached a second copy of the shipping label Amazon.de supplied so that it was abundantly clear where the parcel was destined for, in the expected format etc.
Unfortunately it looks like local German Postal service couldn't deliver it, and the tracking says that the address was incorrect - even though this is the address that Amazon.de provided (and you'd hope that they knew their own address!)
I gave Parcelforce a call and they pointed me to DHL, who were apparently responsible for delivering it locally in Germany.
Called DHL and after a couple of hours of speaking to robots, and being redirected by support agents trying their best to get me to the right place, just gave up. DHL UK recommended contacting DHL Germany, but realistically I don't speak German and don't want to be paying the international call charges to contact them.
Spoke to Amazon support and they've now given me a new address to send it to:
Amazon-Rücksendezentrum
Amazon-Str. 1
36251 Bad Hersfeld
Germany
They have also told me to email "impressum@amazon.de" to claim a postage refund, though I've lost faith in Amazon in general and I expect to have problems when their system sees me attempting to claim two separate postal refunds for a single return, due to the issues written here
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sorted byIt's a high value item that arrived damaged, so I'm considering raising a chargeback with my bank if Amazon continue to be useless - under the pretence that I believe under the Consumer Rights Act 2015, I'm under no legal obligation to post the item to them as it arrived damaged; my only legal obligation is to make the item reasonably available for them to collect. Obviously their terms and service will say otherwise but AFAIK their terms or service can't override UK Consumer law?
Weeks came by and I went back to them saying I had sent it off ages ago and havent received my refund.
They said it was lost in transit and refunded me immediately.
2 days later it came back saying it was denied at customs, so I got to keep the earphones (they are worthless but still) and got my money back.
I don't know about consumer law and the protections we have, but because this is similar to my experience I wanted to share that I got my refund. Hopefully this at least provides some comfort as it is quite an annoying process. (edited)
I have had the exact same issue. I have been given the same address to return the item to as well. Did the second return go smoothly?
I don’t think the address should be a problem. UK Amazon return addresses are often just a town and postcode - Amazon are so big I’m sure the postie would know where they need to go!