Anyone had any issues returning stuff from the UK to Amazon.de
Amazon gave me a "returns label" and instructed me to post it to their return address at my own cost, and that they would refund the postage (costed over £70.)
Item was posted at a Post Office using Parcelforce GlobalPriority, insured to the value of the item, to the following address:
01332, Dresden, DE
(Barcode blurred out as it contains RMA number)
In addition to whatever labelling Parcelforce/The Post Office put on the box, I attached a second copy of the shipping label Amazon.de
supplied so that it was abundantly clear where the parcel was destined for, in the expected format etc.
Unfortunately it looks like local German Postal service couldn't deliver it, and the tracking says that the address was incorrect - even though this is the address that Amazon.de
provided (and you'd hope that they knew their own address!)
I gave Parcelforce a call and they pointed me to DHL, who were apparently responsible for delivering it locally in Germany.
Called DHL and after a couple of hours of speaking to robots, and being redirected by support agents trying their best to get me to the right place, just gave up. DHL UK recommended contacting DHL Germany, but realistically I don't speak German and don't want to be paying the international call charges to contact them.
Spoke to Amazon support and they've now given me a new address to send it to:
36251 Bad Hersfeld
They have also told me to email "email@example.com" to claim a postage refund, though I've lost faith in Amazon in general and I expect to have problems when their system sees me attempting to claim two separate postal refunds for a single return, due to the issues written here