Have a fitted kitchen with fridge made by CDA
it has a 2 year parts and labour warranty, then 3 year parts
It is 3 years old and is faulty
Paid CDA the £135 engineer repair charge
CDA say that they can not get parts to fix, but can offer a brand new replacement with the equivalent new model for a "discount price" of £330
Feel a bit upset that because they can not get parts, I now have to pay
has anyone else had this problem and how did they deal with it?
it has a 2 year parts and labour warranty, then 3 year parts
It is 3 years old and is faulty
Paid CDA the £135 engineer repair charge
CDA say that they can not get parts to fix, but can offer a brand new replacement with the equivalent new model for a "discount price" of £330
Feel a bit upset that because they can not get parts, I now have to pay
has anyone else had this problem and how did they deal with it?
Share with Messenger
6 Comments
sorted bystraightforward concept of CRA claim to the trader that sold you the prematurely-failed busted rubbish.
CRA example claim template below. Complete & send to trader.
If the kitchen was purchased via regulated credit, send same claim to the credit provider.
which.co.uk/con…lgZ
The trader/creditprovider may offer a pro-rata refund, although it may be in your interest to push for a non-manufacturer repair via 3rd party that may have obsolete component stock / alternative components stock available.
If sold as part of a package (entire fitted kitchen) it may be difficult to assess the precise original cost/value of the fridge including warranty (unless itemised?), so may be worthwhile to pre-research historical prices / values.
The company that supplied the kitchen has gone bust, so will have to deal with CDA direct
I think I'd be asking what part needs replacing that they so conveniently cannot obtain. It sounds a little suspicious to me.
At the very least I'd expect to not pay £135. Also you could argue for a partial refund on the initial purchase, as the warranty on parts was a contributing factor for purchasing the CDA over another brand.
Personally I think they probably can get the part, but the labour time doesn't warrant the repair so they don't bother stocking the part.
On a side note I fit kitchens and I've only ever had one faulty built-in fridge freezer and it was CDA. The engineer blamed me saying the appliance was recessed into the housing too much by a couple of mm thus not shutting the door enough, and left the job. I then removed the cover doors and the fridge still didn't work. In the end they agreed it was a faulty appliance. So good luck.
OP - have you read the terms of the CDA warranty? I would suggest contacting whoever you purchased the fridge from - look up the Consumer Rights Act.