Bt Infinity Deals

Bt Infinity Deals & Offers

37 deals 1,539 comments
BT Infinity 1  (£24.99/m or £21.10/m after cashback) + Ultimate Sim Only (20GB Data + Unlimited Text/mins for £7.08/m or £1.25/m after cashback)
-101°Expired
Found 5th JanFound 5th Jan
This deal is mainly for people looking to join BT broadband and also happen to be in market for sim only contract. To get best bang for your buck, its best to add sim only plan whe… Read more
Msgd you mate
Ok I understand now might do it when my contract ends in 2 months. Here's anyway
Original Poster
omar0204 h, 42 m ago

Hi your Bt sim order did you do it st the same time as your broadband …Hi your Bt sim order did you do it st the same time as your broadband order?



intially i did it separately but the price came up was £20 with discount but if you add it when placing order for broadband it comes up as £15. I think this is because that was the price before january sales and they simply didnt change it for completely
Edited by: "xPabloz" 17th Jan
Hi your Bt sim order did you do it st the same time as your broadband order?
Ultimate sim for non-BT customers is £25 per month not £15
NETGEAR D6400-100UKS AC1600 Dual Band 300 + 1300 Mbps Wireless (Wi-Fi) VDSL/ADSL Modem Router for Phone Line Connections (BT Infinity, YouView, TalkTalk, EE and Plusnet Fibre) (Amazon Echo Enabled) - £74.99 @ Amazon
254°Expired
Found 2nd Dec 2017Found 2nd Dec 2017
With built-in modem, just plug-in the device to the phone line and get fast internet connection with easy installation Gigabit Wi-Fi speeds with support for additional interferenc… Read more
Get dealGet deal
HotBot2nd Dec

I recently change my D6400 to a TP-Link Archer AC2800, as the Netgear kept …I recently change my D6400 to a TP-Link Archer AC2800, as the Netgear kept re-booting itself for no reason. Have to say the TP-Link is miles better, as not only has it been very stable but it also supports IPV6 on BT, which the Netgear fails with. Also whenever you make a change in the Netgear it needs to re-boot but with the TP-Link no re-boot required!


Should be miles better at more than twice the price.
thanks
Just bought this from Amazon.de €35 like new. Had 4k and 1080 simultaneous streaming on 2 TVs which suits my needs. Router received update. So one box, no external antenna = happy.

You will need this for open reach delivered fibre thanks to the guy on forum below.

32633761-JpjmK.jpg
For Christ’s sake, I bought this 2 days ago from amazon for £90
Taobitz6 h, 6 m ago

Whats your setup? Have heard Ubiquiti is the way to go a few times now.


We have Sky Broadband and their hub, whilst decent enough, couldn't handle all the smart devices we had.
You can just add a Ubiquiti Unifi Router onto any existing router or make a completely new network. I'm not going to recommend my setup as there's a few kinks at the moment I need to iron out but essentially Sky Hub -> EdgerouterX (need to understand a bit of networking to use) -> Unifi AC Lite. Could cut out the EdgerouterX if you're not interested in gigabit transfers.
Edited by: "tomwatts" 2nd Dec 2017
BT infinity 1 unlimited (over the phone upgrade offer) £25.99 p/m 18 months incl line rental  £467.82
203°Expired
Found 25th Nov 2017Found 25th Nov 2017
With a lot of people buying a 4k tv I thought I'd post this deal for people who will need to upgrade for 4k streaming. So I currently had BT's unlimited up to 17mb broadband (p… Read more
They’re not budging at £30.49 for me! And they’ve just charged me £51.49 for not renewing so I’m now not allowed to ‘discounted’ rate. I’m not brand loyal at all, I’ll switch but my second best option with virgin is out the window as they’ve just accidentally connected the wrong customer to my address so they say I already have services. As if I haven’t spent 6 hours on the phone to them this week sorting out their mistakes!
BarGin26th Nov

BT do 2 levels of Infinity broadband - 76Mb and 52Mb. If your line is not …BT do 2 levels of Infinity broadband - 76Mb and 52Mb. If your line is not capable of the full 52Mb they are not upping you to 76Mb. It maybe that the line at your new address is not capable of the increased speed.You can check if your price is increasing here:https://www.bt.com/static/wa/account/pricechanges/login/login.html?cm_mmc=Affiliates-_-47868-_-Pepper Deals Ltd-_-1&utm_source=Affiliate&utm_medium=47868&utm_campaign=Pepper Deals Ltd&awc=273_1510733733_b2aa2918da1abbe2c4a56ef57e176fc3


Thank you very much, sorry for the late thanks.
ps i'm FTTP not FTTC whether that makes a difference to available deals or not i dont know but i did have to speak to the FTTP department.
Existing customer out of contract though paying £47 month for infinity 1. Didnt see this thread but just phoned them complaining about jan price rises coming and how new customer can get £31.9 mth - she offered £26.99 for 24 mths for same infinity 1 with landline. No haggling required but she was helpful in trying to find the best deal. This was a 'manager special' apparently and had to go away to get it authorised. (allegedly lol)
paulkerr25th Nov

i just phoned them up .. they were not having any of it.... good luck to …i just phoned them up .. they were not having any of it.... good luck to anyone else trying this..


sharon655325th Nov

Same here, doesn't budge at all £31 a month for infinity 1, good luck to …Same here, doesn't budge at all £31 a month for infinity 1, good luck to others


BT didn’t offer me anything better than £28.99 until I switched provider and I was offered Infinity 1 with up to 76mb/s for £24.99 on 12 month contract. Line currently showing 52mb/s but I think the maximum I can get is 64mb/s anyway.
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BT Black Friday offers. BT Sports HD + Includes Reward Card and **£50 cheque cashback** or £75 TCB
-172°Expired
Found 17th Nov 2017Found 17th Nov 2017
BT's black Friday offers which is £29.99 for 18 months and a £9.99 upfront fees. You only get the £50 cashback if you go through cable.co.uk's link, which I have provided. You als… Read more
Original Poster
Forgot to mention, there was no setup fees. Only a £9.99 delivery fee for the router.
Original Poster
I went for the BT infinity 1 package for £29.99 just this morning. On my billing page, it says the price will remain the same after 7th January 2018.

This includes upto 52Mbps and line rental.
I also got BT Sport HD on a Sky box for free, for 18 months.
I also got £100 BR rewards card and £75 TCB tracked.

All in all, it's a great deal!
Sonic_181 h, 38 m ago

Don't think so. Otherwise you'll be able to leave free of charge!


I don't think you would be able to leave cos there is a big banner announcing the price rises while you land on the BT page. That's why I'm wondering if it's a scheduled increase to the package price.
Original Poster
Don't think so. Otherwise you'll be able to leave free of charge!
Are these prices subject to the price increase early next year?
BT Infinity 1 for £29.99, 18 months contract. Total during term £599.81 - £125 reward card + TCB
-271°Expired
Found 15th Nov 2017Found 15th Nov 2017
BT Infinity 1, upto 52Mbps unlimited usage on an 18 months contract. There is an activation fee of £59.99. Works out at £599.81 but you also get a £125 reward card. Plus you can … Read more
What constitutes as a new customer to BT.

I think I was last with them over 18 - 24 months ago.
kaizhu7916th Nov

Can you still cancel without paying penalty after price increase in Jan? …Can you still cancel without paying penalty after price increase in Jan? I'd assume you have to cancel prior the price change otherwise you agree to pay the higher charge for the remainder of the contract term.


You have 30 days after notification of any increase to cancel without penalty
Sonic_185 h, 30 m ago

It shouldn't increase again. PersonallyI'm thinking of taking out this …It shouldn't increase again. PersonallyI'm thinking of taking out this deal. Once I get the reward card and TCB, then I'll cancel free of charge if they increase the line rental in January or after. Then join with someone else and bag another cashback deal.

Can you still cancel without paying penalty after price increase in Jan? I'd assume you have to cancel prior the price change otherwise you agree to pay the higher charge for the remainder of the contract term.
phead5 h, 41 m ago

Does this include the jan price increase or will they contact you one day …Does this include the jan price increase or will they contact you one day after joining to put the price up

You'd be laughing if they did as you would be able to cancel after you have received your 125 reward card.
£60 activation is a bit much.
TP-Link AC2600 Dual Band Wireless MU-MIMO Gigabit VDSL/ADSL Modem Router for Phone Line Connections (BT Infinity, TalkTalk, EE and PlusNet Fibre) 2 USB, 3.0 Ports, UK Plug (Archer VR2600) + 3 year warranty - now £135 (RRP £199.99) @ Amazon
235°Expired
Found 9th Oct 2017Found 9th Oct 2017
4x4 stream for the Wi-Fi speeds - 800 Mbps on 2.4 GHz + 1733 Mbps on 5 GHz, four dual band antennas and Beamforming provide maximum Omni-directional wireless coverage MU-MIMO tech… Read more
stoneblade20th Oct

You can still have microfilters even with vdsl, bt in the earlier days had …You can still have microfilters even with vdsl, bt in the earlier days had engineers out to replace the face plates, but now they include new micro filters in the home hub kits, saves them money and engineers time. If your still dropping out then there must still be an issue. I've been with BT now for 3 weeks and no drop outs with the openreach modem. I never did try the home hub. Your netgear is broadcom based so should be fine for the job.




Thanks, I didnt know that. I've got a few spare micro filters somewhere I will give it a go. It was dropping out today again. Not sure what the issue is but will try out the mircro filter and see how that goes if it fixes then great I dont need to spend or do anything.
Dan__11 h, 23 m ago

lol nah no micro filters. Ive got fibre broadband, so the faceplate has a …lol nah no micro filters. Ive got fibre broadband, so the faceplate has a dedicated port for internet and a separate one for the phone line which isn't even plugged in as don't use landline these days. I thought it might be the line but I have had a bt openreach engineer over and he said that our line noise is so low that its the best he had ever seen lol He drove out to the cabinet and checked things over there, came back and had another device to check the noise levels, speed etc.It turned out it was a faulty router (bthub5) and he even admitted that many people are having issues with them and suggested to use something else or my older bthub if I had it. He ended up replacing it with another hub5 but it went faulty again after a few weeks.

You can still have microfilters even with vdsl, bt in the earlier days had engineers out to replace the face plates, but now they include new micro filters in the home hub kits, saves them money and engineers time. If your still dropping out then there must still be an issue. I've been with BT now for 3 weeks and no drop outs with the openreach modem. I never did try the home hub. Your netgear is broadcom based so should be fine for the job.
stoneblade4 h, 3 m ago

Don't want to sound like I'm teaching how to suck eggs, but have you got a …Don't want to sound like I'm teaching how to suck eggs, but have you got a xdsl faceplate, or a micro filter? If you have a microfilter on the socket might be worth changing to a new one to test. Does the log on the router give you any indication on why it drops? Sometimes could be line noise, check line attenuation see what level it's at, a noisey line will drop, and if it's raining could drop more often.



lol nah no micro filters. Ive got fibre broadband, so the faceplate has a dedicated port for internet and a separate one for the phone line which isn't even plugged in as don't use landline these days. I thought it might be the line but I have had a bt openreach engineer over and he said that our line noise is so low that its the best he had ever seen lol He drove out to the cabinet and checked things over there, came back and had another device to check the noise levels, speed etc.
It turned out it was a faulty router (bthub5) and he even admitted that many people are having issues with them and suggested to use something else or my older bthub if I had it. He ended up replacing it with another hub5 but it went faulty again after a few weeks.
Dan__1 h, 34 m ago

Its everything not just wifi. Everything is wired up and I prefer to use …Its everything not just wifi. Everything is wired up and I prefer to use my desktop for most of my web browsing. Wifi I just use on my mobile phone. So when the router crashes wether its the modem or something else, it just knocks everything out. The bthomehub5 was the worst and I'm sure most have had problems with that. The netgear is a lot better but it does have its odd random day, it could happen once every 3 months or less, really is random but when it does happen then it just keeps connecting/disconnecting throughout the day. I have tried everything from disconnecting cables at back of router, to downgrading firmware, to taking the plug out for 15mins or so. Doesn't help at all. I would like better wifi mostly for range but its not my main concern. Mainly just want something good, reliable and stable.


Don't want to sound like I'm teaching how to suck eggs, but have you got a xdsl faceplate, or a micro filter? If you have a microfilter on the socket might be worth changing to a new one to test. Does the log on the router give you any indication on why it drops? Sometimes could be line noise, check line attenuation see what level it's at, a noisey line will drop, and if it's raining could drop more often.
stoneblade17th Oct

Are the random disconnects the modem or WiFi? If it's only WiFi yes you …Are the random disconnects the modem or WiFi? If it's only WiFi yes you can use your current device, disable WiFi then set up a new router as the wireless bridge. Would benefit from greater range and faster speeds.



Its everything not just wifi. Everything is wired up and I prefer to use my desktop for most of my web browsing. Wifi I just use on my mobile phone. So when the router crashes wether its the modem or something else, it just knocks everything out.

The bthomehub5 was the worst and I'm sure most have had problems with that. The netgear is a lot better but it does have its odd random day, it could happen once every 3 months or less, really is random but when it does happen then it just keeps connecting/disconnecting throughout the day. I have tried everything from disconnecting cables at back of router, to downgrading firmware, to taking the plug out for 15mins or so. Doesn't help at all.

I would like better wifi mostly for range but its not my main concern. Mainly just want something good, reliable and stable.
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BT Infinity 1 retention deal, £28.99 for 12 months [£347.88 term] (probably others too)
-99°Expired
Found 28th Aug 2017Found 28th Aug 2017
Rang up BT to cancel my subscription as I was outside of my contract paying the RIDICULOUS 47 quid that they silently pushed up for me a couple months ago. They offered me a price … Read more
They couldn't have been less helpful on the phone if they tried with me. So you killed your line and took a new customer offer under same name and payment details?
gogboy21 h, 25 m ago

Encouraged by who? As for haggling with BT, called them up and not …Encouraged by who? As for haggling with BT, called them up and not interested in any discount despite being out of contract now.

The retention team advisor and a manager I was talking to when I was planning on leaving as they couldn't offer me the 12 month contract I wanted and I didn't want to a 18 month fibre contract they were authorised to offer. They wavered the disconnection fee and I found a new bt contract with free connection.
sheps4th Sep

i've just been spent hours going through this with bt and ended up been …i've just been spent hours going through this with bt and ended up been encouraged to end my contract and become a new customer the next day if i didn't mind using my neighbours bt hotspots while they reconnect me.. if all the cashback and gift cards come through i guess it will be better to be a new customer than move to ee or vodafone.. both which will see me have to move to sim cards too.. wonder could i book new contract to start day after in husbands name instead.. might stop us been cut off and not risk the next lot of deals are worse than this lot.. fear the prices are going to start creeping up again

Encouraged by who? As for haggling with BT, called them up and not interested in any discount despite being out of contract now.
i've just been spent hours going through this with bt and ended up been encouraged to end my contract and become a new customer the next day if i didn't mind using my neighbours bt hotspots while they reconnect me.. if all the cashback and gift cards come through i guess it will be better to be a new customer than move to ee or vodafone.. both which will see me have to move to sim cards too.. wonder could i book new contract to start day after in husbands name instead.. might stop us been cut off and not risk the next lot of deals are worse than this lot.. fear the prices are going to start creeping up again
Christ, I hope my retention deal is better when the time comes!
BT infinity 1 unlimited - Now £29.99 p/m (12 months contract - £359.88) Plus £80 MasterCard voucher
-285°Expired
Found 4th Aug 2017Found 4th Aug 2017
Hey, Just found this on the BT deals website. BT infinity 1 unlimited now £29.99, which includes line rental. Remember, infinity 1 speeds go up to 52Mbps as well. Also a £80 Mast… Read more
keitht5856th Aug

If you are within 90 bays of the end of your contract you can get the new …If you are within 90 bays of the end of your contract you can get the new deal, but not the cards or cashback, Just got Infinity 1 for £28.99pm, inc free sport, free caller display, free HD for 3 months.



Well done, I tried twice in last 2 weeks for a neighbour and family member,both out of contract with BT but they would not match deal for new customers so moved them onto the 12 month plusnet deal, (£24.99)
keitht5856th Aug

If you are within 90 bays of the end of your contract you can get the new …If you are within 90 bays of the end of your contract you can get the new deal, but not the cards or cashback, Just got Infinity 1 for £28.99pm, inc free sport, free caller display, free HD for 3 months.

Hi my BT phone and broadband will be installed on 30th August and TV was meant to be installed on the same day, but BT have emailed me that there has been a change will the dates so BTTV will be installed the next day 31st August.

Since BT have changed the dates would that affect my cashback and will quidco payout since it's BT that changed the date, also everything else is the same thanks
I spoke to BT the guy said my order hasn't been processed does that mean my cashback will get rejected
19DembaBa195th Aug

My cashback tracked at £150 so I don't need calls



Tracked and paid? I wouldn't be surprised if that got downgraded
azmahhafsa4th Aug

Is this only for new customers? Or can existing customers get this deal




It's new customers only supposedly. I rang to ask to be transferred to this price and got the reply that this is a reward' reserved for new customers. The 'best they could possibly do' would be nearly £40 per month to renew with them. I mentioned that Vodafone are doing their equivalent for £25 per month and all of a sudden it was magically possible to get this exclusive price (and maybe better if I'd pushed). I find that it's all a bit of an annoying game to leverage the maximum amount of money from those who don't want to shop around.
Black Friday BT Broadband Deal - 52mb Infinity + Calls £27.99/month all in - including £132 Quidco & £100 BT MCARD
224°Expired
Found 24th Nov 2016Found 24th Nov 2016
This is CHEAPER than Virgin Media's 50mb. BT's Black Friday deal - available until Monday midnight. £27.99/month all in for UNLIMITED 52MB Fibre Broadband Includes - £132 Quidc… Read more
D3adly

Just got email from BT saying they putting the price up in April. An … Just got email from BT saying they putting the price up in April. An extra £2.50 for broadband



​yip time to leave... who has good cashback lol
Just got email from BT saying they putting the price up in April. An extra £2.50 for broadband
got mine and my quidco and it's all spent must find more cashback. ..
D3adly

Have you received your post today? If you have and nothing arrived then … Have you received your post today? If you have and nothing arrived then ring PureCard and speak to them.


Are you a wizard? oO

It came yesterday!
pure card supply the card so you will see in ur email to contact them. I have a letter at home oh the excitement lol
BT Unlimited Infinity 1 - 52MB Fibre Broadband - Effective cost after Quidco only £23.48
-212°Expired
Found 10th Sep 2016Found 10th Sep 2016
BT Unlimited Infinity 1 12 months contract 52MB Download Speed / 9.5MB Upload Speed Unlimited weekend calls New BT Smart Hub Currently Offer: £9.50 p/m for 12 months, £20 thereaft… Read more
Get dealGet deal
Surley BT Infinity upload is more than 9.5mbs, think I read 19mbs
mmurdoch

Looking for a bt infinity deal myself but not much about at min. Seen … Looking for a bt infinity deal myself but not much about at min. Seen £125 back from bt on a c/card has anyoneyone actually ever received it. Also I think tcp is £70.70 for infinity and calls do you receive this as well as £125 cc.Also it says free bt sport but how is this distributed to the customercheers everyone



Received the Mastercard here...
Looking for a bt infinity deal myself but not much about at min. Seen £125 back from bt on a c/card has anyoneyone actually ever received it. Also I think tcp is £70.70 for infinity and calls do you receive this as well as £125 cc.
Also it says free bt sport but how is this distributed to the customer
cheers everyone
RuudBullit

To be fair to the OP, it's the best price for the product at the minute. … To be fair to the OP, it's the best price for the product at the minute. If you're voting cold because you think the product isn't worth it, ie a different company offers a similar service for a better price, then that's fair enough, but to vote cold based on what the product used to cost or what you think it may cost in the future is a bit tight. It's like me voting cold on a new video game deal because I know it will be £20 in 6 months.



Its very rare I reply to a post however on this occasion I will.

If your happy to pay more feel free. However with a product/supplier that changes prices faster than the wind changes direction its far too simplistic to say the price today is a deal, you need to consider the bigger picture.

There are a ton of websites that help people identify the best broadband deals, my personal favourite (simply because you don't need to enter any details), is MoneySavingExpert.
Hot Only Based On Price With Single Provider @ X Time UK Deals? Nah, don't be so simplistic.
Unlimited BT Infinity 1 + Total Entertaintment + landline effectively £33.94 / month after cashback and reward card
-52°Expired
Found 10th Jun 2016Found 10th Jun 2016
Unlimited 54MB/s broadband + Total Entertainment TV which includes access to entertainment channels, catch-up TV, the BT TV app, Kids, HD and Ultra HD + landline - 12 months contra… Read more
Update on my experience with BT so far, got delayed by 3 months and got overcharged by £80 had to chase them up to refund me.
robertr

You can check your true sync speed by accessing the home hub manager by … You can check your true sync speed by accessing the home hub manager by going to http://bthomehub.home and clicking on advanced settings>broadband>connectionIf your sync speed is then less than your minimum guaranteed speed then you would need to contact their technical help.


Great tip thanks. Just checked my bt hub 5
Downstream: 53.65 Mbps
Upstream: 9.765 Mbps
Very happy with my above speeds from BT infinity 1 :-)
pedropecker

I recently upgrade to fibre broadband with BT.My standard speed before … I recently upgrade to fibre broadband with BT.My standard speed before the upgrade was around 8Mbps.Now with this all singing 54MB/s broadband look at the speed i get now!!! Guess how im gonna vote?



You can check your true sync speed by accessing the home hub manager by going to http://bthomehub.home and clicking on advanced settings>broadband>connection

If your sync speed is then less than your minimum guaranteed speed then you would need to contact their technical help.
is it just me or does every broadband deal posted on here result in comments from unsatisfied customers? is there actually one company that the majority are happy with?
I recently upgrade to fibre broadband with BT.
My standard speed before the upgrade was around 8Mbps.
Now with this all singing 54MB/s broadband look at the speed i get now!!! Guess how im gonna vote?
http://i63.tinypic.com/qqua2e.jpg
Fibre Broadband Unlimited Infinity 1 for £10.99/month + £17.99 Line Rental & £49.99 Activation Fee (12 Month Contract) + a £125 BT Reward Card @ BT
-151°Expired
Found 20th May 2016Found 20th May 2016
Seems like the only really decent offer on Infinity 1 at the moment.
Get dealGet deal
grinnaslee

SSE £21 a month all in including line rental



Not available in all countries
Does anyone know the if the current quidco deals that say broadband include infinity in them or are they only for standard copper broadband?

Does anyone know if there is a way to use quidco or tcb on this offer? … Does anyone know if there is a way to use quidco or tcb on this offer? Just wanted to check before going for it



Go through to the normal BT website from Quidco or TCB, then paste this link into your browser:
productsandservices.bt.com/pro…and

Complete the purchase at the reduced rate. The cashback should track fine - there was a thread last year where this method worked fine.
Does anyone know if there is a way to use quidco or tcb on this offer? Just wanted to check before going for it
Original Poster

ok that explains it thanks.



No problem
BT 52mb interent with weekend calls inc line rental (£28.98)pm    With cash back (£17.73)pm
47°Expired
Found 1st May 2016Found 1st May 2016
with BT increasing their speed to 52mb they give virgin media huge competition. This deal beats virgin media and speeds past the standard companies only offering 38mb speeds in te… Read more
Get dealGet deal
125 quid reward card now in addition to the nice amount of Quidco. Go for the Infinity 1 unlimited deal with calls and TV and the total cashback is 290 quid! That's effectively over 24 quid discont per month over 12 months. About 12 quid per month net including the upfront costs? An absolute no brainer.


Edited by: "bellboys" 6th May 2016
Can't see any mention of BT Reward Card on BT website?
Mentos

Odd, I see it on Quidco.


I just spoke with the Quidco team and they added BT back on this morning
Anth2210

Quidco have confirmed that BT are not offering cashback via Quidco at the … Quidco have confirmed that BT are not offering cashback via Quidco at the moment.



Odd, I see it on Quidco.
BT Fibre now offering 52Mb tier with free upgrade
360°Expired
Found 16th Apr 2016Found 16th Apr 2016
BT's mid fibre offering has increased in speed from 38Mb to 52Mb. They're not going to make any effort to let you know if you're currently paying for 38Mb, but you can upgrade for … Read more
Get dealGet deal
Did anyone get this "free" upgrade by calling up, i know a few people that got it automatically, but I cant seem to get them to upgrade me without recontracting on terms not as good as im on now!
All these people complaining about "only" getting 50mb from 72mb broadband, while I'm sitting at home getting 4mb tops with 0.7 upload and thats the "best" they can do in my area despite being 5mins from town
My bt contract is coming to am end... Not sure weather to try and get a deal and re contract... Ot cancel and get all the cashback ect.?
For us BT fibre has been quite good. Had some problems at the beginning but since then it has been okay.
Interesting offer
BT Infinity 1 Fiber 38Mb + BT Sport + Premium Channels + AMC = £311 / year or £25.94/month including Line Rental
64°Expired
Found 6th Apr 2016Found 6th Apr 2016
Monthly costs Unlimited Infinity 1: £10 Starter (freeview channels): £0 AMC - on BT TV: FREE 20 premium channels bundle: £2.50 BT Sport Pack – on BT TV: FREE Total: £12.50 One-o… Read more
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MojoMan0427

Good luck getting it all installed successfully without weeks of delays, … Good luck getting it all installed successfully without weeks of delays, engineer visits, ignored communications and excuses.Worst customer service I have ever dealt with.



Sounds like the dealings I had with them, assigned me the wrong phone number then messed up trying to rectify it and after 4 weeks and around 10+hours of phone calls with me chasing them up I finally cancelled.

Worst experience I have ever had as a consumer to date , wouldn't go with BT again if the broadband was totally free
38 mb / 9 mb, until everytime gets home then speeds dramatically dip
Just switched to BT Infinity. Speeds are great, but now I can no longer see my nas drive. Anyone know of a problem/solution of connecting network drives?
Well looks like the naysayers where right, don't touch BT with a bargepole, was install day yesterday, the engineer arrived just after 8am, took 2 hours to decide how to run from the pole in the back garden into the house (after leaving my loft hatch open and my ladder underneath)

I wasn't in the house during most of the "install", but came home to a black cable run (on a white walled house) sitting approx 200mm down from the roofline (sticks out like a sore thumb) and he had placed the wall socket not where we agreed but where my toddler could easily get to, also found numerous cable ties & pins on the floor where my young one could have picked up

Spoke to him re my cabling concerns and was told all external wire is black and that he could only cable as high as his hammer would allow but would mention it to his manager and that he would move the junction box to where we had previously agreed

He then knocked on the door about twenty to five to tell me had an external cable issue with trees behind my property and he had requested assistance from a colleague, but he was now out of time and had to go and couldn't tell me what time or day the next engineer would be out to sort it (although it would be marked as a priority) and buggered off in his van

In his haste, he left his phone line testing equipment still attached to the wall socket

So zero contact from BT until this morning, wheb the Indian call centre phoned to inform me that there was an issue with the external cable and that I would receive an update on Monday to the status of the repair, so told them to cancel the order

I got a txt 10 mins later to say they would speak to me re the order in the next 5 mins, then got a txt 30 mins later giving me a cancellation confirmation


EDIT

Spoke to another engineer (BT exchange isn't far from my work), difference in engineer was night and day (30 years experience vs 12 month apprentice), the original engineer was telling porkies regarding the external wire colour (you can have black, white or brown on the external wall of the house), he asked if it was ok to take his colleagues tester away so I took him round to the house and asked what happens to the existing outside cable, he said probably best to leave it but if I wanted removed I'd need to book an appointment, he also commented on the poor cabling install

After saying that, I told him I'd forgot my door key and was of a mind to wait until the black cable was removed before giving back the tester, to his credit he took my "subtle" hint and said he'd remove the wires there and then, I "miraculously" found my door key and gave the tester back

I left him to it

Just got an email from BT for their equipment to be returned, seems they can issue returns quicker than installs (_;)






Edited by: "strocky" 21st Apr 2016
One thing this deal is missing is that the BT Sport and AMC are not offered for free in HD.

Who on earth watches anything in SD these days?!

Looks like £4 a month with 3 months free so an extra £36 a year on top.
Existing customer HALF PRICE offer- 76/18mb Unlimited BT Infinity 2 + Weekend Calls for £15.65 per month (+£16.19 line rental using line rental saver)
-101°Expired
Found 14th Jan 2016Found 14th Jan 2016
*Only relevant to existing BT customers who cannot get Virgin's £5 a month deal* I signed up a year ago for Unlimited BT Infinity 1 + Weekend Calls for 12 months @£10/month (Like … Read more
Get dealGet deal
Original Poster
darren_85

Told them about the deal I found here and they could not match it but … Told them about the deal I found here and they could not match it but manager has given me £17.85 plus line rental



When I rang up I wasn't expecting to be able to get a deal at all. It is a shame companies can't just be upfront about pricing for everyone, all the time!
Told them about the deal I found here and they could not match it but manager has given me £17.85 plus line rental
They are only offering me £17.50 line rental, £21 for infinity 2. Been with them 2 years
daveyboy7474

My deal all so just ended on infinity 1 Unlimited told was going to go up … My deal all so just ended on infinity 1 Unlimited told was going to go up to £25 instead of £10 One phone call now £9.75


i was also offerd £9.75 plus line rental. I am holding out to see if they come back with anything els. as sky is £10 per month but get calls inc mobiles that BT does not do and get £78.75 cashback
pennyfarthing88

BT has better upload speeds and is more consistent then Virgin' this is … BT has better upload speeds and is more consistent then Virgin' this is just my opinion though so bear that in mind before trying to start a row X)


BT NW London vs Virgin Area 21 - performance and service from the provider I'd say have been similar. I switched to BT last year from Virgin on the unlimited infinity + calls deal, going back to Virgin next week. Long may the switching continue - I'm permanently wired up for both and just need to swap the modem/line.
Plusnet customers (and anyone else out of contract) - brief window of opportunity to switch penalty-free: Unlimited Fibre BT Infinity 1 + Weekend Calls £10pm + line rental (£314 vouchers and cashback)
42°Expired
Found 31st Jul 2015Found 31st Jul 2015
This deal is available to anyone, but could be particularly useful to Plusnet customers who have received an email recently containing the following: "But even we have to raise ou… Read more
tig

Many thanks for the above information, much appreciatedWhich ATA do you … Many thanks for the above information, much appreciatedWhich ATA do you use?



The SPA 3000 around £24 on ebay new item #190864921830
Web interface so easy(ish) to set up but lots of options.
Its an old model but cheap and works well. Outgoing call quality is very good. Incoming (via BT) is good.
My dial plan is simple all outbound calls via VOIPSTUNT all incoming via BT exceptions are 0800 which route out via BT.

Quick update on leaving BT 1) They never really explained the new £4 charge for by FreeView box that I paid up front for! 2) They send a sorry you are leaving letter - but it said "you have up to £250+ credit that we will not refund".. It a lie. I've no credit just scare tactics very poor on BTs part. They know I'm out of the line saver and I am leaving with no line rental credit. Very shady letter.
Edited by: "frownbreaker" 2nd Sep 2016
frownbreaker

Ok for people who are now out of contract on the BT deal a couple of … Ok for people who are now out of contract on the BT deal a couple of things to note1) If you have the FREE BT TV option call up and cancel it as they will charge you £4 as you are now "out of contract"2) If you want a cashback deal PlusNet Fibre 38mb is now £77 TCB 18m contract £5 per month FOR 18 Months use the Linesaver option to pay 12month upfront.So over 18m you are looking at £90=(5*18) for the BB Fibre.+ Line rental £293.82=(185.88+(6*17.99))Monthly this averages £21.32 per month for line rental and BB which after TCB of £77 is the effective rate of £17.05 per monthIts works out to £27.79 for the 76meg service.A few pointsPlusnet use traffic shaping they says its to provide a good service - Not sure. They have an Acceptable use policyThey also limit upload which effectively slows down downloads - Especially torrentsIts an 18m contractI use Voipstunt for outgoing calls using an ATA. = Incoming calls via landline / outgoing over internet - I use a ATA so my normal phones are used no computers and people just pick up the phone and dial like normal. Line quality is excellent 15 Euro last me about 18 months. I just blow the free days, then the credit then top up the minimum to get more freedaysPlusnet were rolling out some new network stuff July some problems reported seems quiet now.I purchased the Plusnet Hub modem thing as it was cheap £7 odd not that I need it I use an Openreach modem and Cable router however it looks like the BT Home Hub so it may have automated diagnostic. - I had issue on BT they did not believe me. They said plug in the home hub I did and then they could see the errors on the line. So I thought the Plusnet hub might do the same. When I switched from Plusnet to BT I did not change modems just the CHAPS auth on my cable modem plan to do the same when I flip back. Plus net to BT was smooth only 2h no connection. Lets see what happens BT to PN!



Many thanks for the above information, much appreciated

Which ATA do you use?
Ok for people who are now out of contract on the BT deal a couple of things to note

1) If you have the FREE BT TV option call up and cancel it as they will charge you £4 as you are now "out of contract"
2) If you want a cashback deal PlusNet Fibre 38mb is now £77 TCB 18m contract £5 per month FOR 18 Months use the Linesaver option to pay 12month upfront.

So over 18m you are looking at

£90=(5*18) for the BB Fibre.+
Line rental £293.82=(185.88+(6*17.99))

Monthly this averages £21.32 per month for line rental and BB which after TCB of £77 is the effective rate of £17.05 per month

Its works out to £27.79 for the 76meg service.

A few points

Plusnet use traffic shaping they says its to provide a good service - Not sure. They have an Acceptable use policy
They also limit upload which effectively slows down downloads - Especially torrents
Its an 18m contract
I use Voipstunt for outgoing calls using an ATA. = Incoming calls via landline / outgoing over internet - I use a ATA so my normal phones are used no computers and people just pick up the phone and dial like normal. Line quality is excellent 15 Euro last me about 18 months. I just blow the free days, then the credit then top up the minimum to get more freedays
Plusnet were rolling out some new network stuff July some problems reported seems quiet now.
I purchased the Plusnet Hub modem thing as it was cheap £7 odd not that I need it I use an Openreach modem and Cable router however it looks like the BT Home Hub so it may have automated diagnostic. - I had issue on BT they did not believe me. They said plug in the home hub I did and then they could see the errors on the line. So I thought the Plusnet hub might do the same. When I switched from Plusnet to BT I did not change modems just the CHAPS auth on my cable modem plan to do the same when I flip back. Plus net to BT was smooth only 2h no connection. Lets see what happens BT to PN!





Edited by: "frownbreaker" 27th Aug 2016
35Mb upload? haha. do you live in South Korea. FTTC broadband in the uk so called fibre I set to a value of up to 17Mb max everywhere in the uk. you may get 17.5Mb if you're lucky but no more than that.
Original Poster
IndianaBlues

How do you check your account? My login appears to have been … How do you check your account? My login appears to have been deactivated...


My login was still live - but possibly because they were still charging me! I found several errors on the account, all of which are now being repaid. Watch them like a hawk - if you can't log in, check your bank account.
BT INFINITY UNLIMITED 38MB Upload £10 for 3 months, £23 for 15 months + £15.99 line rental. Poss £80 Quidco and £125 Sains voucher
-87°Expired
Found 25th Oct 2014Found 25th Oct 2014
Hi, Just noticed this on BT website. Here is the deal : BT INFINITY 1 UNLIMITED 38MB upload for £10 / month for 3 months and then £23 / month for remainder of 18 months. You get… Read more
Original Poster
I had my vouchers too and it's too good for price but service really is bad

I want to go back to O2 but they are part of sky and I don't like them either. Any good FTTC around?
I got my voucher no problem but will leave BT as soon as the contracts up, appalling speeds and appalling customer service. We have 78 meg and regularly get less than 40, BT vision so bad we've gone back to sky
I've just switched to TalkTalk from Sky as they weren't offering me anything. Here's what I got....

TalkTalk Fibre (Up to 38Mb) & Anytime Calls (18 months)
-----------------------------------------------------------------------------------
Supposedly no Fair use Policy or Traffic Management.

Line Rental Saver + 6 months normal rate (18 months) = £267.90 (equivalent to £14.88/month)
Anytime Calls for 18 months = £90 (£5/month)
Fibre Broadband for 18 months = £141 (equivalent to £7.83/month)
New Line Activation & Fibre Installation = Free
Router P&P = £5

Total = £419.90 (inc. £84 TopCashback) (equivalent to £23.33/month)

That £84 TopCashback rate will expire tomorrow but even without it, it's still cheaper than BT. With the TCB that deal is cheaper by £176.88, although I imagine most won't need a new line so it would be £146.88 cheaper than BT:

BT Infinity (Up to 38Mb) & Anytime Calls (18 months)
-----------------------------------------------------------------------------
No P2P throttling or traffic management.

Line Rental Saver + 6 months normal rate (18 months) = £261.78 (equivalent to £14.54/month)
Anytime Calls for 18 months = £135 (£7.50/month)
Fibre Broadband for 18 months = £375 (equivalent to £20.83/month)
Line Activation = £30

Total = £596.78 (inc. £80 Quidco & £125 Sainsburys Gift Card) (equivalent to £33.15/month)

The equivalent monthly prices will be a little off as I've rounded up/down to the nearest penny.
Edited by: "ezrideroftp" 25th Oct 2014
I got this deal in sept but with normal broadband, I got £140 via quidco and my £150 sainsbury's gift card. Happy days!
Original Poster
aca03mk

I am sorry to say but I got my vouchers last time from BT. If you didnt, … I am sorry to say but I got my vouchers last time from BT. If you didnt, then call them and they will honour it.Just applied again this morning for this.As for line rental - pay a year in advance 159.84 and it works close to £12 per month and you get free weekend calling and caller id.



Just for anyone who hasnt got their vouchers.

Claiming your Sainsbury's Gift Card

To claim your Sainsbury's Gift Card, please make sure:

You ordered your BT Broadband or BT Infinity online at bt.com.
Your BT Broadband or BT Infinity service is already up and running.
If your BT Broadband or BT Infinity isn't yet up and running, please wait before claiming your Sainsbury's Gift Card.

Claim your Sainsbury's Gift Card
productsandservices.bt.com/con…942
BT Infinity broadband, free for 6 months, £50 Sainsbury's voucher, lower price of £15pm, free router and BT Sport
-84°Expired
Found 1st Oct 2014Found 1st Oct 2014
BT is offering Infinity broadband for free for six months. It also comes with a £50 Sainsburys voucher and a lower price of £15pm after the first 6 months. Comes with a free Home … Read more
Banned Get dealGet deal
I love it Infinity - with a 20GB limit!

To 20gb and beyond....

Sorry.
just to give you an idea of usage 3 boys all gaming, Xbox, computer, bt sport, 3 laptops, phones x5, tablets x4, iPod, plex = 280GB used last month
Sky is better...£10 per month, no activation charge and truly unlimited!
I got BT infinity, and last month went over my 40gig limit doing nothing more than I used to do on adsl.
Remeber things like Ipad update this time is 5gig which if you have a couple in the house it's soon goes.

My contract runs out this month so if they give me the deal for unlimited at 38speed I may take for next 12 month, also on my 4th HH5
I had a working network in the house with tv's pulling from laptops and server but now it's it and miss
Note prices changing in Dec also 30 pound activation charge.
BT Infinity packages - 3 months reduced price + poss £136.35 Cashback Topcashback + £100 Sainsbury's vouchers + FREE BT sport
56°Expired
Found 28th Mar 2014Found 28th Mar 2014
BT Infinity broadband packages currently have a £100 Sainsbury's voucher for new customers. Also enjoy free BT sport including Premiership matches. Plus if you go through Topcashb… Read more
Ordered then waited for installation. Waited a month and a half. Engineer came out and didn't have correct equipment. I was then told I could have it done that weekend. Phoned up told a different story and told I had to wait a further month and a half. Appalling customer service and when I did eventually get it cancelled they still charged me anyway. Shame because it looks like a good deal. Seems like a lottery
I'm having no end of trouble with my bt broadband and I've only been with them 2 weeks!! Wish I went with sky....
Swapped from Virgin to BT Infinity. Worked well for me. Trouble free, cheaper, better customer service and much better connection. Never slows down - Virgin was awful at peak times
swapped from Sky to BT worst mistake ever.

BT suck.
Definitely worst customer service ever took them 6 months to cancel my subscription for bt infinity and calls even though they didn't even install anything. They kept on sending demand notices for the years line rental that I had paid and they had refunded to me.
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