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Hi,
I hope you guys have some ideas.
I bought a pair of shoes from ClarkOutlet a month ago. As soon as it was delivered, I didn't like the quality, then I return it using the free return label "Evri".
Now, looks like Evri has lost it and their auto chat says, "Contact the merchant for replacement or refund".
I tried calling ClarkOutlet but they just keep me on music hold for more than an hour, emailed them, no answer ....
So, I am not sure what to do next.
Please advise or share your experience.
Thanks in advance.
I hope you guys have some ideas.
I bought a pair of shoes from ClarkOutlet a month ago. As soon as it was delivered, I didn't like the quality, then I return it using the free return label "Evri".
Now, looks like Evri has lost it and their auto chat says, "Contact the merchant for replacement or refund".
I tried calling ClarkOutlet but they just keep me on music hold for more than an hour, emailed them, no answer ....
So, I am not sure what to do next.
Please advise or share your experience.
Thanks in advance.
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sorted byHave a read of this thread as seems the OP had similar issue with sending items back to Debenhams via Evri and went down chargeback route
hotukdeals.com/dis…449
This info might help, hopefully it does.
which.co.uk/news/article/my-return-disappeared-into-a-void-four-tips-to-get-results-when-a-retailer-lets-you-down-acoSs6C2Ljwv (edited)
Only two further items for clarification:
when & how did you tell / indicate to the supplier that you were returning the product / cancelling the transaction?