just a few I have come across that I have specifically messaged giving an item number asking if it's in stock only to be told no it isn't
sports direct
JD sports
house of Frazier
is it that hard to have an online systen with correct stock levels
or is it companies taking orders and payments just to then gain interest on the money while you wait for a refund
and if it's the latter absolutely ridiculous they can get away with this
sports direct
JD sports
house of Frazier
is it that hard to have an online systen with correct stock levels
or is it companies taking orders and payments just to then gain interest on the money while you wait for a refund
and if it's the latter absolutely ridiculous they can get away with this
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sorted byThese businesses often have multiple warehouses, some of which are outsourced to logistics companies. Other products are drop-shipped directly from the supplier. Suppliers upload their stock data and are supposed to keep it accurate, but mistakes happen. Or if a store has stock, but the warehouse doesn't, they're not going to shift the stock to the warehouse. Or there's the situation where an item is low in stock, and it turns out the last item in the warehouse is broken or unsellable. Or the stock system says it's in stock, but a warehouse worker has put it somewhere unexpected and no one can find it!
Although there's a multitude of reasons, particularly with stores with a physical and online presence, it is very frustrating for customers.
Then head office wouldnt accept that any shrinkage was down the them not delivering stock correctly.
Recently ordered some towels, in stock online... Out of stock email received.
Posted a deal for some soft toys... Quickly went out of stock online... Yet several stores had rammed cages of them!
Put the number of items avail in online and when it's bought it's reduced in number
Then item goes to OOS once at zero
Seen plenty of online retailers have this system (edited)
Some companies also "pick from retail store".
In this case, the inventory also shows online but then becomes unavailable when a customer on the retail floor goes to checkout, before the web order gets picked.
Stock files for retailers with multiple web stores.
Not all read of a single stock file or only read it in intervals, so say same item on SD and HOS, reading off a stock file that syncs only during a certain period of time, even say 1 minute is enough for 2 customers to buy the same product on two sites.
Non Stock Reserving Systems.
You have in your basket but not completed checkout process, stock has not yet been reduced nor has it reserved the stock then two people complete checkout at same time or combine this with 1 person on SD the other on HOS.
Stock reserving systems.
Total pain systemically when multiple websites.
This is only a few examples another post already explained how you can have stock inaccuracies and dealing with direct from manufacturer or 3PL's.
Now what bugs me more are websites that dont search correctly. Regatta, M&S, Trespass as examples. Search for your size, up it comes but shows out of stock in the size you searched. Which is caused by the multiple variants listings where that size is available in another variant but could be at totally a different price along with bad programming on the filters.
Bugs me also if the website has say free delivery over £50, get an OOS email, but ships other items and then charges you delivery. Happened to myself recently with a pair of socks, I had only added to take over the threasehold, which made them free techincally. (edited)
If they don't action online orders ASAP then it is not surprising they can't fulfill orders because customers will be buying the stock before the staff can get to them.
Renamed them; Muppets.
So i purchased it online whilst stood in the store and then a female staff member with a device came up and started looking on the shelf, couldn’t find something and then i got out of stock email lol!!!
For the rest of the day i was still able to buy and collect within three hours.
Utter useless company.