Hello HOTUKDEALS community, have a quick question regarding the Smart Meter. Maybe those among us can share their experiences. I have been having on-going issues with my Smart Mater Series since about October where it fails to connect to the provider and to the display. Having raised this with British Gas, they are saying that there are issues with the software which is being updated but they don’t have a date as to when this software will be available or rolled out. The issue is with the Series 1 Smart Meters. Is anyone else in the community having this issue. As this has been going on for month I’m thinking of changing provider hoping they will be able to replace my smart meter. Anyone moved provider and had a new smart meter fitted.
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sorted byNot all providers will agree to replace a meter that’s already working though. Ecotricity agreed to it for me and gave me new SMETS2 meters plus a new IHD but I’ve heard of the likes of E.On refusing for a relative for example.
My previous provider was British Gas, they installed smart meter.
As per them, display is not priority and I have to do manual readings. Which kind of defeats the purpose of smart meter.
Will talk to providers and see if anyone agrees to change.
I am planning to complain, as calling it smart meter and not getting any benefit , I might drop complain to ofgem if not resolved by provider. No harm in doing that as it’s just slow follow ups. (edited)
Was with British Gas a few years ago (smart reads worked|) and switched to EON. Like most, i have wanted to track my bills and they aren't providing readings. I got this response :
"As per our call earlier today, I can see that your meters are Smets 1, which means they communicate slightly differently to the newer version Smets 2 meters. In the past, this caused problems with communication when transferring between suppliers, however the Data Communications Company (DCC) previously undertook an enrolment programme to mitigate the impact of this, for both consumers and suppliers. As part of this, suppliers had until the end of 2022 to enrol smets 1 meters on to the network. In view of this, I find it reasonable that your current meters should now be communicating smartly, and if they aren’t, I also find it fair that the meters are replaced for new meters." (edited)
In any case, the internal modems on these meters should be able to drop to 2G and send data that way instead - These 2G Networks will remain online for roughly another 10 years yet.