My son was looking into changing cars so I went online to speak to Admirals online team to request a price to change insurance from his current car to a new one, I specifically stated in caps "DONT" change anything which they aknowledged. They gave me a quote and I said NOT to go ahead with any changes again in capitals.
I then stayed on the Admiral website and requested a "Quote to cancel" Now there are two options, "Quote to cancel" and "Cancel" I made sure to click quote to cancel and proceeded to the end. An hour or so later I checked my emails and there was a quote on how much I would get to cancel.
Now for some reason my little brain said "Check the account" so I logged in and low and behold they had CANCELLED HIS INSURANCE! Luckily my son was not driving so I not only phoned them but had them online again telling them what they had wrongly done, they were all apologetic stating that this shouldn't have happened as you have to confirm if you want to cancel which I had not, thankfully it was reinstated the same time I was on phone and I thought that would be the end to it until......they mentioned they had processed the refund but would be taking the payment needed to keep it reinstated!
Now we all know that 9/10 times refunds take ages and debits are done way faster so I now had a mad rush to get someone to transfer some money to my account to cover this as you can guarantee they would have cancelled again if they couldn't take the payment even though there was a refund being processed and this was all their fault! I managed to get it sorted and it seems to have all been rectified now (Touch wood)
So this is just a warning that if you ever request a "Quote to cancel" or ask them about anything related to this sort of querry always check your account to make sure they haven't proceeded to cancel or you could end up driving with no insurance through their error which my son would have been doing if I hadn't checked!
I then stayed on the Admiral website and requested a "Quote to cancel" Now there are two options, "Quote to cancel" and "Cancel" I made sure to click quote to cancel and proceeded to the end. An hour or so later I checked my emails and there was a quote on how much I would get to cancel.
Now for some reason my little brain said "Check the account" so I logged in and low and behold they had CANCELLED HIS INSURANCE! Luckily my son was not driving so I not only phoned them but had them online again telling them what they had wrongly done, they were all apologetic stating that this shouldn't have happened as you have to confirm if you want to cancel which I had not, thankfully it was reinstated the same time I was on phone and I thought that would be the end to it until......they mentioned they had processed the refund but would be taking the payment needed to keep it reinstated!
Now we all know that 9/10 times refunds take ages and debits are done way faster so I now had a mad rush to get someone to transfer some money to my account to cover this as you can guarantee they would have cancelled again if they couldn't take the payment even though there was a refund being processed and this was all their fault! I managed to get it sorted and it seems to have all been rectified now (Touch wood)
So this is just a warning that if you ever request a "Quote to cancel" or ask them about anything related to this sort of querry always check your account to make sure they haven't proceeded to cancel or you could end up driving with no insurance through their error which my son would have been doing if I hadn't checked!
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sorted byI moved house in March 2018, informed them of the change and was charged a small fee for the change. My insurance expired in July, I contacted them about a month before as I hadn't received a renewal quote, person on the phone said it had been sent a couple of weeks ago. That's when I found out they hadn't changed my address after all despite taking payment for doing so and sending an email confirming my policy had been changed, as a result I'd been driving without valid insurance for 3 months due their screw up.
They're one of a very small list of companies I'll never use again regardless of how good their prices are. (edited)
I understand some people have issues with foreign call centres due to the language barrier but I've always found (Mostly) If you're courtious and polite they will do what they can to help, I have had those who dont seem to care before though but that could also be said for UK born and bred people in call centres!
Oh and for those non believers /\ my son laughed at you