I purchased an apple watch from Amazon as a birthday present. Amazon reduced the price by £20 the later that day - unfortunately, the item was dispatched so I couldn't cancel. I contacted them, asking them if they can refund the difference.
The agent then tells me a flat out: "No refunding the difference is not our policy. But you can return it and re-order it."
I respond: "It's a birthday gift for today so the recipient would be without their gift, so I am not able to return"
Agent: "We do not contact our customers after the item is delivered and ask for more money"
Me: "Excuse me?"
Agent; "After the customer pays the price that is final. You can return it, I can help with this?"
Me: ".... I'm the customer, I don't see your point? You're telling me I can return it - which means an Amazon delivery driver has to come out, pick it up, return it, re-order it, pack it in the warehouse, and ship the same product back out to me? I don't understand the logic here."
Agent: "Noted. Bye, thanks for being an Amazon prime customer"
I am not a spiteful person but I am considering returning it to Amazon and purchasing elsewhere. This is now the final straw - I've had nothing but problems with Amazon recently and each time customer care has been unhelpful or rude.
Is it just me? I've now had this kind of language/style of customer service from Amazon with the last 2-3x I've contacted them. It's shocking compared to how good they used to be.
The agent then tells me a flat out: "No refunding the difference is not our policy. But you can return it and re-order it."
I respond: "It's a birthday gift for today so the recipient would be without their gift, so I am not able to return"
Agent: "We do not contact our customers after the item is delivered and ask for more money"
Me: "Excuse me?"
Agent; "After the customer pays the price that is final. You can return it, I can help with this?"
Me: ".... I'm the customer, I don't see your point? You're telling me I can return it - which means an Amazon delivery driver has to come out, pick it up, return it, re-order it, pack it in the warehouse, and ship the same product back out to me? I don't understand the logic here."
Agent: "Noted. Bye, thanks for being an Amazon prime customer"
I am not a spiteful person but I am considering returning it to Amazon and purchasing elsewhere. This is now the final straw - I've had nothing but problems with Amazon recently and each time customer care has been unhelpful or rude.
Is it just me? I've now had this kind of language/style of customer service from Amazon with the last 2-3x I've contacted them. It's shocking compared to how good they used to be.
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61 Comments
sorted byEveryone's a winner and no need to use Customer Service
You saw an item for whatever value and you were happy to pay that, you could of looked elsewhere but decided to use Amazon, you made the purchase and that's it, they fulfilled their side of the contract.
Later you saw the same item and decided you want it for that price, that's not Amazons fault, it happens.
You could of ordered it again at the cheaper rate and return your 1st purchase, either way I fail to see why Amazon should offer you the difference, like the advisor said, if the price went up then Amazon wouldn't ask you for more.
£20 isn't really a deal breaker, is it?
amazons support as gone down the drain last 2 years
just look at their attitude when you order something expensive then get a tin of dog food (edited)
The after sales and attitude of the staff is really bad since covid.
So many threads on same topic.
PS : didn't had a good experience with Amazon CS for while now.
You could have ordered a 2nd one. But (as someone else has said) for £20, is it really worth it.
If you email jeff then you probably will get your £20 back anyways. jeff@amazon.com (edited)
I was at work when they delivered so I couldn't have refused at the door.
And again , it's more the way I was spoken to on the chat than anything else.
The customer service agents have to deal with people questioning this policy over and over again all day long - but it's company policy and it's that way for the obvious reason (as mentioned above). They person you're speaking to can do nothing about it, and the company isn't going to change its policy.
So, although yes it's out of order that you were spoken to that way, can you maybe see why they might end up being so sick of that same discussion over and over, that they might respond that way?
Statutory cancellation provision up to 14 days after receipt, including delivery refusal that will not even start the 14 days counter.
Just buy it again and return that one under the original order. Say not as described for a free return label.
It's a hassle, but it's £20 saved.
That is life with buying product on amazon or others. Price will go up and down. Just buy it and don't monitor or you regret it. I tend to bookmark it with the price. Good luck.
Amazon is worst for other things ie don't give back credits as it is promotional item etc when I argued for that credit. (edited)
It's very easy to return and re buy the item, if you want to save that money , that's what you gotta do.
Also when you type, don't get frustrated, always be polite and they will be more willing to help.