Posted 29th Jun 2023
Hi all
Anyone offer advise based upon experience please.
Purchased a phone from Amazon marketplace but despatched from Amazon
S20plus but they sent a note10plus with the s20sticker over the top
You can see the different model number on bottom sticker
So I emailed explained and set up a return with the packaging and label to prove it's their mixup which took over a week so called and they manually refunded But today I received this email
Hello,
We are contacting you about the return of the Samsung Galaxy S20+ 5G Android Smartphone - SIM Free Mobile Phone - Cosmic Black, 128 GB from your order 026-*******-****353 because we received incorrect item . We confirmed the Samsung Galaxy S20+ 5G Android Smartphone - SIM Free Mobile Phone - Cosmic Black, 128 GB from the order number 026-*******-****353 was in the box given to AMZN_UK at the time it left our fulfillment center.
We are discarding the incorrect item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.
If you do not return the correct item by 11 July 2023 , we will re-charge you for the item.
I've replied with photograph showing incorrect label and explained again,but I have contacted Barclays who immediately blocks my cards after taking a statement from me.
My son also shares my account on family so they still have his card can they take from a shared account holders card ?
Anything else I can do? As it's looking like my amazon account will be closed
Anyone offer advise based upon experience please.
Purchased a phone from Amazon marketplace but despatched from Amazon
S20plus but they sent a note10plus with the s20sticker over the top
You can see the different model number on bottom sticker
So I emailed explained and set up a return with the packaging and label to prove it's their mixup which took over a week so called and they manually refunded But today I received this email
Hello,
We are contacting you about the return of the Samsung Galaxy S20+ 5G Android Smartphone - SIM Free Mobile Phone - Cosmic Black, 128 GB from your order 026-*******-****353 because we received incorrect item . We confirmed the Samsung Galaxy S20+ 5G Android Smartphone - SIM Free Mobile Phone - Cosmic Black, 128 GB from the order number 026-*******-****353 was in the box given to AMZN_UK at the time it left our fulfillment center.
We are discarding the incorrect item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.
If you do not return the correct item by 11 July 2023 , we will re-charge you for the item.
I've replied with photograph showing incorrect label and explained again,but I have contacted Barclays who immediately blocks my cards after taking a statement from me.
My son also shares my account on family so they still have his card can they take from a shared account holders card ?
Anything else I can do? As it's looking like my amazon account will be closed
Community Updates
27 Comments
sorted byIf you ignore, then you will be charged.
From reading various threads
Thanks
Had I left it sealed and returned it may have ok ,but the more I read the more they inspect high value returns so they would see it's wrong unlike when it was picked off the shelf with no checks
It looks like somebody has stuck the wrong sticker on. That should be obvious to Amazon.
Have you considered contacting Citizens Advice?
Next odd thing is the further you read into shared wallets on Amazon they can take money from a shared users card to cover account
So I have found the postal address and printed everything out and a covering letter to that address,
Even emailing proof in my case which was two sticker barcodes
Unlinking accounts removing cards ,blocking cards everything last step is account closure which looks like I'm goinf to have to do myself
But I have emailed saying my final email and all communication via post only
Has Amazon attempted the re-charge - presumably notified by email if there is currently no active payment card within your Amazon account (assuming account still open),
or has Amazon subsequently acknowledged the issue and stated no re-charge is due?
No emails from them but I did reply to their. Email asking them to apologize or close my account and issue a pro rata refund
Simply removing a payment card from the Amazon primary/related account may not be sufficient to prevent Amazon charging a removed but still-active card:
hotukdeals.com/com…584
Still no apology yet from Amazon