Brook & Wilde - Be Careful

Posted 2nd Jul 2023
TLDR: Company is on the edge of administration, order with a credit card if you’re going to.

I contacted them for an update on a mattress delivery to be told their delivery partner has decided to cut ties with them and there would be a delay.

Reviews on TrustPilot are a stream of 1 star with people being given different stories about manufacturing delays.

Turns out they have a winding up petition from one of their suppliers, which would happen if they’re not settling invoices.

thefurnishingreport.com/ind…ous

Also a trend in the reviews - you can’t get through to them on the phone anymore, and refunds that were promised aren’t being paid. I’ve had to start a chargeback.
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  1. Willy_Wonka's avatar
    Willy_Wonka
    Not sure about this one.

    Pay by credit card.
    TristanDeCoonha's avatar
    TristanDeCoonha
    If the bells are ringing then shop elsewhere, or hold off for a while
  2. PonJaul76's avatar
    PonJaul76
    Shame as love our mattresses from them
  3. spikeygoo's avatar
    spikeygoo
    Customer service number not connecting anymore and no reply to emails.
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