Anybody know how to claim for delay compensation for parcels sent via Evri?
Had a nightmare on a few parcels sold on eBay where I purchased postage direct with Evri (NOT Packlink) where they took 10-14 days to arrive.
Presume you have to ring Evri, but it's a nightmare just to get through to an actual person and jump through all the automated stuff.
Also had several RM parcels severely delayed but the process for these is easier to claim. Although annoying Tracked 24/48 aren't eligible for delay claims.
Had a nightmare on a few parcels sold on eBay where I purchased postage direct with Evri (NOT Packlink) where they took 10-14 days to arrive.
Presume you have to ring Evri, but it's a nightmare just to get through to an actual person and jump through all the automated stuff.
Also had several RM parcels severely delayed but the process for these is easier to claim. Although annoying Tracked 24/48 aren't eligible for delay claims.
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sorted byI paid extra to have them sent on Evri's next day service in first week of Dec and, frankly, 14 days to deliver is unacceptable. As an extreme example, I had an item stuck at a depot for a week, and then I had a week where it said out for delivery every day for another week (no reason why it was returned to the depot each day), until it eventually arrived.
You then have all the hassle from the buyer to sort out, particularly as it gets closer to Christmas and then they claim a refund from eBay and the item turns up - you can't ask Evri to return to the sender.
Earlier in the year, Evri took a month to deliver a parcel of mine. When I put in a loss claim after 2 weeks, all they gave me was a refund of the postage! Surely given a loss claim was put in, it would have made sense to flag on their system to return to me. (edited)
There is literally no way to contact them. It's almost unbelievable. I've got a package that has been stuck with them since 12th Dec and no way to find out what is going on.
I don't understand though why they offer a next day service for an added fee. For the handful of times I've used it, it's never turned up next day. I'm paying a surcharge for a standard service.
Otherwise email this and wait around 10 days.
myhermes@mailgb.custhelp.com
This still gets picked up by Evri as it's the same company
As luck, I had used EVRI for a delivered delivery before xmas, so I used that number and followed those steps and it worked!
Except as soon as I chose 'speak to a human', it said 'All our operators are busy. Goodbye' and hung up.
The only other options like UPS/DPD/DHL etc are too expensive for small parcels. (edited)