Purchased a
Azalea japonica 'Pink Spider' - Evergreen Azalea - In Bud & Bloom S25095 from Gardening express online but it's not as advertised IE no flowers or bud's, it has infact completely finished flowering!
£12 with p&p. But point is they advertised in flower with bud's and they've done similar before now with other orders but have replaced or refunded.
I've emailed GE via their website contact portal over 4 days ago but received no confirmation auto reply, also DM via Twitter and Instagram but no response. GE doesn't have a phone number! Only have 14 days to contact GE to query my order! Any advice on how to escalate this complaint, I'm guessing as citizens advice recommend to write a letter and send recorded delivery asking for replacement or refund (This is called a 'letter before claim' or a 'letter before action'.) Before making a small claim. Any advice would be much appreciated
Screenshot from GE website
Actual plant received with no flowers or bud's!
Azalea japonica 'Pink Spider' - Evergreen Azalea - In Bud & Bloom S25095 from Gardening express online but it's not as advertised IE no flowers or bud's, it has infact completely finished flowering!
£12 with p&p. But point is they advertised in flower with bud's and they've done similar before now with other orders but have replaced or refunded.
I've emailed GE via their website contact portal over 4 days ago but received no confirmation auto reply, also DM via Twitter and Instagram but no response. GE doesn't have a phone number! Only have 14 days to contact GE to query my order! Any advice on how to escalate this complaint, I'm guessing as citizens advice recommend to write a letter and send recorded delivery asking for replacement or refund (This is called a 'letter before claim' or a 'letter before action'.) Before making a small claim. Any advice would be much appreciated
Screenshot from GE website
Actual plant received with no flowers or bud's!
Share with Messenger
33 Comments
sorted byNext time go to your local garden centre and purchase directly to save p&p. It should flower again next spring. (edited)
The plant has flowered, a quick Google gives You picked a variety of plant which stops flowering in June, heck even gardening express state it on there description
Plant it out, look after it and enjoy the flowers next spring
30 days from receipt to reject non-conforming rubbish.
This is a statutory period regardless of whatever the trader states in an attempt at planting perishable item references into any flowery terms&conditions.
If you reject the £4.97 item as rubbish there is no obligation to return it - you just make it reasonably available for collection, should the purveyor of the rubbish choose to bother collect its rubbish.
Nip this in the bud now: if you haven't specifically used the word "reject" in any comms yet, use it now just to indisputably tick a box, something like:
If still no reply to formal rejection within reasonable time (few days?), consider invoking any protection option stemming from payment mechanism, such as chargeback.
Unlikely that LBA should be required.
Also, it cost you £4.97 and the minimum wage is £10 per hour so if you spend more than 30 mins trying to sort this out it is actually costing you money in a way. Plant it and look forward to next year. (edited)
Supplied in approx 2-3 litre containers, these are wonderful bushy plants, full of bud and blooms in season.
You bought a plant that had already flowered.
"This is what you advertised, this is what I received. It's rejected, please refund immediately and arrange for collection of your item. Failure to rectify this situation within 7 days will result in a chargeback on my debit card"
Always gets a response. Last time was some flowers I bought from M&S. Not only did they immediately refund they gave me a £5 voucher and I bought 3 bottles of fine beer from them to celebrate.
Plus the description talks about it in season, not now (out of season) "Supplied in approx 2-3 litre containers, these are wonderful bushy plants, full of bud and blooms in season."