Quidco Premium

38
Posted 14th Nov
Just wondering what every one thinks of the new quidco premium ? You have a choice of upgrading today or waiting when you existing premium membership is auto renewed. One of the biggest changes is that instead of a £5/year fee it’s now £1 for every active month (so potentially £12/year).
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Community Updates
So, Quidco now attempting to fleece more money out of subscribers...
After their failed attempt at trying to monopolise the cashback market by trying to merge with Topcashback and then offering bonuses every week for them to never track, their new xmas party trick is Quidco Premium.

Lets face it, the old £5 service was rubbish, you never get live support and offers no benefit whatsoever, but now we get this £1 a month premium service offering an ad-free experience...…… wooooh and a bit extra cashback (extra cashback on a transaction that hasn't tracked is still zero)

There is also lots of talk of Quidco blocking accounts and retaining the cashback, so be careful people.

I for one take this new venture as a good reminder to now ditch the current £5 Quidco paid service and revert back to Basic.

This is just a discussion and to raise awareness, what you lot think of this new subscription charging more?
Has anyone just received an email about Quidco Premium, if so, any thoughts on it? Is it worth it ?


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38 Comments
Sounds like it sucks
While I have donated the £5 for no major benefit over it being free I can't see me paying £12 a year.
Lots of "up to" with with no guarantee. Also the highest cashback guarantee will end up with you chasing it up when it tracks wrong all the time.

Plus the cashback world isn't what it used to be. Slim pickings now.
We've launched our new premium membership to allow our members to have more flexibility alongside a greater range of benefits!

For as little as £1 a month you will immediately unlock exclusive benefits including:
- Up to 10% top-up on existing cashback rates
- Up to 20% payout bonus for your withdrawals
- 10% Highest Cashback Guarantee bonus (Where we would match the higher rate and add in an additional 10%)
- An ad free experience

The great thing about our new premium is that you only pay the £1 for an active month, so there is no charge for any months of inactivity!
Quidco_Rep14/11/2019 20:01

We've launched our new premium membership to allow our members to have …We've launched our new premium membership to allow our members to have more flexibility alongside a greater range of benefits! For as little as £1 a month you will immediately unlock exclusive benefits including: - Up to 10% top-up on existing cashback rates- Up to 20% payout bonus for your withdrawals- 10% Highest Cashback Guarantee bonus (Where we would match the higher rate and add in an additional 10%)- An ad free experienceThe great thing about our new premium is that you only pay the £1 for an active month, so there is no charge for any months of inactivity!


Self promotion.... Reported!

Its not great as you will have to make sure you are going to clear £1 worth if cashback a month or to not bother doing it. For example I use eBay and justeat every month, but it might not get me past £1. All you are doing is encouraging me to use TCB instead.
GAVINLEWISHUKD14/11/2019 20:10

Self promotion.... Reported! Its not great as you will have to make …Self promotion.... Reported! Its not great as you will have to make sure you are going to clear £1 worth if cashback a month or to not bother doing it. For example I use eBay and justeat every month, but it might not get me past £1. All you are doing is encouraging me to use TCB instead.


The new premium membership does allow for more flexibility with your account. You'll not have to wait for a renewal date to downgrade, and can do so with just the push of a button. There may be some months where you don't shop as frequently but that's not a worry as we don't charge you the £1 up front and will only ever retain this when you go to withdraw.

Even the smaller cashback amounts add up across the year - especially with up to 10% top up on the cashback rate!
Quidco_Rep14/11/2019 21:07

The new premium membership does allow for more flexibility with your …The new premium membership does allow for more flexibility with your account. You'll not have to wait for a renewal date to downgrade, and can do so with just the push of a button. There may be some months where you don't shop as frequently but that's not a worry as we don't charge you the £1 up front and will only ever retain this when you go to withdraw. Even the smaller cashback amounts add up across the year - especially with up to 10% top up on the cashback rate!


Can you give an example of these extra cashback rates? Happy if you don’t include the retailers name, but would be useful to see an illustration
Its a good idea as such if your an infrequent user. - Especially if you only buy 1 or 2 things a year, thats only going to be 2 quid then.

But if your a regular user its going to cost you 12 a year now instead of the usual 5. I don't know if the increase in cashback will accommodate the rise and make people better off.

I'm just so lucky my 12 month membership renewed a week ago. Mines premium - so i wonder if ill benefit with the increases for the next 12 months ive paid for. If not then its crap for people who are already on premium and in effect will be a 2 tier premium reward system
Edited by: "flexeh" 14th Nov
RobotError14/11/2019 21:15

Can you give an example of these extra cashback rates? Happy if you don’t i …Can you give an example of these extra cashback rates? Happy if you don’t include the retailers name, but would be useful to see an illustration


I'm at home atm just manning the fort on here, so I've not got access to all the rates until I'm back in the office. Leave it with me though, I'll check this out and get back to you!
I paid them 2 times as I was new and never knew you can get accounts free. They shouldn't be allowed to automatically add £5 fee
I was not aware of this change. My account still says premium. Will I all of a sudden be charged £1 a month without notice from Quidco?
andrewworrall114/11/2019 22:09

I was not aware of this change. My account still says premium. Will I all …I was not aware of this change. My account still says premium. Will I all of a sudden be charged £1 a month without notice from Quidco?


Just like they sneakily default new members to the paid service, existing customers like you on the Premium will be AUTO - YES AUTO ENROLLED to the new service upon your renewal date.

Because nobody really knows the renewal date unless such time when you suddenly see them slip out a fiver each year, it's best to check your account or ask them when your renewal date is, and then revert to basic. The Premium now is bad now, there is no likelihood that anything will change, other than Quidco's own greed.
Sharpharp14/11/2019 22:19

Just like they sneakily default new members to the paid service, existing …Just like they sneakily default new members to the paid service, existing customers like you on the Premium will be AUTO - YES AUTO ENROLLED to the new service upon your renewal date.Because nobody really knows the renewal date unless such time when you suddenly see them slip out a fiver each year, it's best to check your account or ask them when your renewal date is, and then revert to basic. The Premium now is bad now, there is no likelihood that anything will change, other than Quidco's own greed.


I just got the email, coincidentally a few minutes after posting my comment on this thread. Safe to say I will be cancelling. £1 a month when I use TopCashback more anyway? No thanks
To be fair I have done well by Quidco over the last few years, I did have a premium account but soon realised it never gave any real advantage so I binned it.38989320-ksoGX.jpg
£3k from Quidco since it started and would tell everyone to join, but after so many issues last year and paying the fiver I gave up when I had to chase and chase to get an answer. Went to TCB which I used to have issues with tracking and no issues whatsoever, couple of slow cash backs and chased them on their free version and got quick responses. Not used Quidco since and probably won’t be back
I would watch out whenever you start to earn cashback in excess of £50. They’ll make any excuse to retain your cash. Same goes to Topcashback.
n15hu14/11/2019 23:45

I would watch out whenever you start to earn cashback in excess of £50. …I would watch out whenever you start to earn cashback in excess of £50. They’ll make any excuse to retain your cash. Same goes to Topcashback.



Yep, 100% true, happened to some peeps who told me they joined Quidco the other day when they did that £15 for new members. They made a purchase to fulfil the t&cs for minimum spend, chose their BASIC account, the transaction tracked and then the account was blocked and Quidco retain the cashback...
Quidco_Rep14/11/2019 21:07

The new premium membership does allow for more flexibility with your …The new premium membership does allow for more flexibility with your account. You'll not have to wait for a renewal date to downgrade, and can do so with just the push of a button. There may be some months where you don't shop as frequently but that's not a worry as we don't charge you the £1 up front and will only ever retain this when you go to withdraw. Even the smaller cashback amounts add up across the year - especially with up to 10% top up on the cashback rate!


I tried to downgrade last night and was told that a downgrade wasn't available on my account.
I also tried to downgrade and got the message sorry you can't downgrade this account to a basic membership. Please try again later.

I'm due for renewal on 12th December so looks like I'll have to stop using quidco of face payimg £1 per month.
Now knowing this I'm going to downgrade
andrewworrall114/11/2019 22:09

I was not aware of this change. My account still says premium. Will I all …I was not aware of this change. My account still says premium. Will I all of a sudden be charged £1 a month without notice from Quidco?


You'd remain on your current premium membership until your renewal date and then would be upgraded to our new premium after this. If you want to enjoy the new benefits straight away drop me an email to Joseph@quidco.com and I'll help you with that transition
Quidco_Rep15/11/2019 08:46

You'd remain on your current premium membership until your renewal date …You'd remain on your current premium membership until your renewal date and then would be upgraded to our new premium after this. If you want to enjoy the new benefits straight away drop me an email to Joseph@quidco.com and I'll help you with that transition



38991133-gdJ0h.jpgNo need thanks, I've made my decision. Make it £5 a year again instead of £12 a year (same as £1 a month), then we'll talk
chimp14uk15/11/2019 07:28

I tried to downgrade last night and was told that a downgrade wasn't …I tried to downgrade last night and was told that a downgrade wasn't available on my account.


That will be because you're on the current premium membership until your renewal date, once this passes you'd be upgraded to the new premium. Please feel free to drop me a message to Joseph@quidco.com if you need any help with the transition over to the new benefits now
Incywincy15/11/2019 07:55

I also tried to downgrade and got the message sorry you can't downgrade …I also tried to downgrade and got the message sorry you can't downgrade this account to a basic membership. Please try again later. I'm due for renewal on 12th December so looks like I'll have to stop using quidco of face payimg £1 per month.


Once you get to the 12th of December the account would change from the current premium membership to the new premium and you can downgrade straight away if you want. We're giving members a little more flexibility with our new premium so you'd be able to change your membership status as you wish after the the old premium renewal date. If you need any help swapping over please feel free to fire an email over to Joseph@quidco.com.
I know there is some confusion over our new premium membership, hopefully this article should help with any queries that you guys have: discover.quidco.com/new…ip/ -Joseph
Quidco_Rep15/11/2019 09:03

I know there is some confusion over our new premium membership, hopefully …I know there is some confusion over our new premium membership, hopefully this article should help with any queries that you guys have: https://discover.quidco.com/new-premium-membership/ -Joseph



There is no confusion, it's obvious what Quidco are doing...

Answer these questions:

1) At what point can users on the current Premium £5 subscription downgrade to basic? At present the option is GREYED out, so does this change on the exact date of renewal or say a week earlier?

2) On the renewal date, how exactly do you downgrade? In one reply you say "once this passes you'd be upgraded to the new premium", in the next reply you say " you can downgrade straight away if you want"...

3) Quidco should do the decent thing and email all customers prior to the current subscription expiry, so nobody is upgraded to the new premium on the hush hush

4) Also its very two-faced to say "If you want to enjoy the new benefits straight away drop me an email"... So you are happy to upgrade people onto the new premium service part-way through their current subscription, but if you want to downgrade to basic, you can't because Quidco won't let you.

5) On what date is the £1 taken each month? If you downgrade mid-month do you give a refund for the remainder? Or again, do users have to note a date for when to downgrade?

Quidco are a disgrace, I have that expiry date written in big letters and can't wait to downgrade to BASIC, I am sure a lot of people feel the same.
Edited by: "Sharpharp" 15th Nov
"In the rare occasions where you won’t make over £1 in a month, you can downgrade to our free membership, effective as soon as you hit the button."

So you have to actively upgrade and downgrade each month depending on if you think you will make £1 this seems very complicated especially when you have no idea what and when things payout.

I think is you have made £3000 on quidco you clearly would be better off with premium, but I think quidco need to be more transparent in what premium is saving, for example the difference between payout bonus and premium payout bonus.

I was planning on defending quidco but the main reason for staying with quidco is the premium £2.50 bonuses, ive just had look for first time and 70-80%ish of my bonuses have been rejected, none of my topcashbck bonuses have been.
Edited by: "davidian84" 15th Nov
Quidco_Rep15/11/2019 09:03

I know there is some confusion over our new premium membership, hopefully …I know there is some confusion over our new premium membership, hopefully this article should help with any queries that you guys have: https://discover.quidco.com/new-premium-membership/ -Joseph


Just looked on my account and downgrade date is 24/10/2020.
So I'm guessing I'm on the old system until then?
We understand the confusion around our new Premium Membership and that is why we will be holding an ‘Ask Us Anything’ session between from 12 PM to 1 PM on our Quidco Rocks Facebook Group qdco.me/QuidcoRocks

Got a question about the new membership plan? Pop it into the Ask Us Anything post comments and our CMO, Chris Hutchings will respond to all your questions and clarify matters
Quidco_Rep15/11/2019 11:10

We understand the confusion around our new Premium Membership and that is …We understand the confusion around our new Premium Membership and that is why we will be holding an ‘Ask Us Anything’ session between from 12 PM to 1 PM on our Quidco Rocks Facebook Group qdco.me/QuidcoRocksGot a question about the new membership plan? Pop it into the Ask Us Anything post comments and our CMO, Chris Hutchings will respond to all your questions and clarify matters



Instead of the Facebook nonsense, why don't you just answer my questions asked above? That should help the majority of people, without the need for the cheesy "lets role out the Hutchings" red carpet fakery
Quidco_Rep15/11/2019 11:10

We understand the confusion around our new Premium Membership and that is …We understand the confusion around our new Premium Membership and that is why we will be holding an ‘Ask Us Anything’ session between from 12 PM to 1 PM on our Quidco Rocks Facebook Group qdco.me/QuidcoRocksGot a question about the new membership plan? Pop it into the Ask Us Anything post comments and our CMO, Chris Hutchings will respond to all your questions and clarify matters


So this new enhanced flashback amounts, will existing premium members get that benefit or do I have to wait till next Oct for the £1 a month to get the boosted rates? In effect what I’m asking is ... is there currently a two tier Premium until people’s old ones run out?
It is no longer a 10% highest cashback bonus, but double the difference. Seems they have made a few changes
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flexeh15/11/2019 20:00

So this new enhanced flashback amounts, will existing premium members get …So this new enhanced flashback amounts, will existing premium members get that benefit or do I have to wait till next Oct for the £1 a month to get the boosted rates? In effect what I’m asking is ... is there currently a two tier Premium until people’s old ones run out?


Yep that would be right, it would tick over to the new benefits once your current premium year has ended. If you need any help transitioning over to the new premium or want to change over earlier than this please let me know and I'll see what I can do -Joseph (Joseph@quidco.com)
RamsMax15/11/2019 20:23

It is no longer a 10% highest cashback bonus, but double the difference. …It is no longer a 10% highest cashback bonus, but double the difference. Seems they have made a few changes [Image]


Yep that would be right, we reviewed this and decided to make the slight change in regards to the highest cashback guarantee after hearing everyone's feedback -Joseph (Joseph@quidco.com)
Quidco_Rep16/11/2019 10:28

Yep that would be right, it would tick over to the new benefits once your …Yep that would be right, it would tick over to the new benefits once your current premium year has ended. If you need any help transitioning over to the new premium or want to change over earlier than this please let me know and I'll see what I can do -Joseph (Joseph@quidco.com)


Wow that’s disappointing then, especially as my new premium started a week beforehand. You should at least honour any premium membership to the new rates whilst they still remain, otherwise this proves that it’s about trying to fleece your customers.
flexeh16/11/2019 22:44

Wow that’s disappointing then, especially as my new premium started a week …Wow that’s disappointing then, especially as my new premium started a week beforehand. You should at least honour any premium membership to the new rates whilst they still remain, otherwise this proves that it’s about trying to fleece your customers.


Please don't worry, if you're on the current premium which has been running for a few years and recently paid this fee you'd not pay towards the new fees until after your premium renewal date. This would then transfer over to the new premium and be based on monthly purchases. If you want me to take a look into your account and provide more information please feel free to drop me an email at Joseph@quidco.com and I'll get that cleared up
Quidco_Rep17/11/2019 11:53

Please don't worry, if you're on the current premium which has been …Please don't worry, if you're on the current premium which has been running for a few years and recently paid this fee you'd not pay towards the new fees until after your premium renewal date. This would then transfer over to the new premium and be based on monthly purchases. If you want me to take a look into your account and provide more information please feel free to drop me an email at Joseph@quidco.com and I'll get that cleared up


Joesph,

Above you confirmed that existing premium members would not get the rates of the new premium membership. Now your suggesting that it’s not the case.

So can you clarify.....

Existing premium members, will they get the new rates of the monthly membership? If not then surely you should have called the new membership something else whilst there are premium members on the old terms.
Edited by: "flexeh" 17th Nov
flexeh17/11/2019 12:07

Joesph,Above you confirmed that existing premium members would not get the …Joesph,Above you confirmed that existing premium members would not get the rates of the new premium membership. Now your suggesting that it’s not the case.So can you clarify.....Existing premium members, will they get the new rates of the monthly membership? If not then surely you should have called the new membership something else whilst there are premium members on the old terms.


Sorry for the confusion there, yes you would get these benefits but not necessarily straight away if on the old premium. Existing premium members (V1), would transfer over to the new premium (V2) when their current premium year runs out. So you'd still get access to the old features up until this point where you'd then upgrade to the new premium (V2). So if your premium year used to run from August each year for example, you'd remain a an existing premium member (V1) until August 2020 and have the same benefits until that point and upgrade to the new premium (V2). I hope that that makes sense Feel free to email me if you need any other clarification on your account personally! -Joseph(Joseph@quidco.com)
Quidco_Rep17/11/2019 15:20

Sorry for the confusion there, yes you would get these benefits but not …Sorry for the confusion there, yes you would get these benefits but not necessarily straight away if on the old premium. Existing premium members (V1), would transfer over to the new premium (V2) when their current premium year runs out. So you'd still get access to the old features up until this point where you'd then upgrade to the new premium (V2). So if your premium year used to run from August each year for example, you'd remain a an existing premium member (V1) until August 2020 and have the same benefits until that point and upgrade to the new premium (V2). I hope that that makes sense Feel free to email me if you need any other clarification on your account personally! -Joseph(Joseph@quidco.com)


So in effect at the moment its a two tier premium membership, despite there being no information on the site to this effect.

Surprised you haven't honoured peoples membership to the new rates if they are already tied in rather than trying to milk the cash cow
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