Is there really no way to talk to Evri as a buyer/receiver?

Posted 25th Jan 2023

I’ve now got 2 parcels with Evri, one with a last update on 29th Dec last year and now another which looks like it’s going the same way in that they claim it will go out for delivery, apologise and then nothing.

Very frustrating as their FAQs state to contact the sender which I’ve done.

28 Comments

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25th Jan
The short answer is that you have no contract with evri so they don't have to tell you anything. The seller has the contract with them hence they tell you to speak to them.

The seller should be doing all chasing and not you, depending on where you purchased from may depend on the delivery expectations but I would say you'd be entitled to a full refund as they have not arrived in a timely manner.
25th Jan
When this happened:
hotukdeals.com/com…456

I got through to support using the CEO's address:
Martijn.DeLange@evri.com

And then was contacted by:
evrisupport@evri.com

Suffice to say though, I never was told what happened in the end.
Author
25th Jan
I tried emailing the Evri support email address is now a no go, get back an auto reply email stating this email address is no longer used so have emailed the CEO, quick question the CEOs first is spelled corrrecty?
25th Jan
Talk to the seller, they bought the service.
25th Jan
Go on live chat and say they burned down your house
25th Jan
Yep. This seems to work
25th Jan
They may of changed their name from Hermes to Evri but it's the same old same old, rubbish service and they don't care, a Leopard can't change its spots, people have to vote with their feet and stop using them and maybe just maybe they may change but I won't hold my breath.
Author
25th Jan
Yes that is what I read. Both items were ordered from Aliexpress so contacting the seller is just a waste of time, their stock answer seems to be contact the delivery company and they seem to think that as the item has made it to the UK it’s as good as delivered.

First item is only worth around £1 but I’d much rather have the item than not. It’s the round rings you stick to the top of 18650 cells, could place another order but it’s the new wait time that I’d rather avoid if the original order would be delivered. (edited)
25th Jan
There is a dispute process on Ali, start that in order to get your refund processed and consider the items lost.

Order more from somewhere or someone else and if these ones ever arrive then bonus. But don't let the seller give you that rubbish about you going to collect or chase for them etc. It's not how it works.

In the meantime, use a bit of foil if you mean these rings were to help make contact (edited)
Author
25th Jan
No the rings protect at the positive end of the battery from accidental shorting as the body of the battery is negative and that part of the body is close to the positive contact at the top of the battery.

I always use them just for extra safety.

Curiosity did get the better of me a while back and I purposely shorted a battery that held a weak charge in the garden to see what happens. A lot of heat and flames is the answer. I also did the same with an old iPhone 6 battery, again just to see what might/would happen.

Don’t worry I was nowhere near them and did this in my garden, so out in the open. (edited)
25th Jan
Be careful with shorting them as the smoke / fumes are very toxic
25th Jan
hotukdeals.com/dis…339
25th Jan
Avoid evri at all costs evri parcel gets lost
Author
25th Jan
As a buyer you don’t really have much of a choice
25th Jan
There's no way to contact them, even as a seller.
25th Jan
0330 808 5456 That's their customer support number. But you'll just be told to contact the seller. (edited)
26th Jan
They lost my parcel , managed to get to them by email and upload my evidence, had full refund for lost parcel within a few days but making contact took a few weeks and lots of effort (edited)