Amazon US starts warning potential buyers of ‘frequently returned’ products, could the UK be next?

Posted 29th Mar 2023
The new 'Frequently returned' products/items will encourage potential buyers to do more research into said products, before they part with their money.



Amazon is starting to flag potiental buyers of ‘frequently returned’ products, via warning label, usually under 'specs' of the item on selected products, where there's a 'high number' of returns to dig a little deeper, before hitting that 'buy now' button.

e.g there's one below (you need to be logged in to see it) over on Amazon US

TEMOFON Women's Wrap Dresses Bohemian Floral Printed Summer Casual Short Sleeve V-Neck High Split Maxi Dress S-XL but roll out other Countries Amazon are in, could be likely.

Amazon have said ''“We’re currently showing return rate information on some product detail pages to help our customers make more informed purchase decisions,” Via the theinformation


4111020-Pq1pr.jpg

There of course could be a number of reasons for returns but various reasons can include poor quality, wrong sizing and/or beleived to be counterfeit.

Amazon’s return policy allows customers to return new and unused items up to 30 days after purchase, usually for free unless deemed non returnable, like underwear and personalised items. You can find the full list here

What are your thoughts? About time or just another gimmick?
Community Updates
New Comment

Categories

17 Comments

sorted by
's avatar
  1. MicroManaged's avatar
    MicroManaged
    Good idea.

    So much rubbish being sold on Amazon nowadays it is a good indicator as to whether an item is good or requires further investigation.
  2. Attic45's avatar
    Attic45
    Excellent idea. Might clear out all the rubbish that amazingly has a million five star reviews.

    They also need to work on reviews. Im fed up reading someone giving a five star review but it was purchased for a gift and they haven’t used it yet!! Or conversely, the one i read the other day from someone who admitted in the review they had purchased the wrong item and gave it one star??
    Ivor-NoReasonToCare's avatar
    Ivor-NoReasonToCare
    This isn't unique to Amazon. See.this regularly on many sites now.

    "5* thanks can't wait to try it" how is that helpful.

    "5* item didn't arrive but seller gave refund"

    "1* Excellent product but delivery took longer than expected due to Royal Mail strikes"
  3. Muig1972's avatar
    Muig1972
    Quite funny that a huge store* needs a "This item is probably " warning. In an ideal world they'd be vetting items for quality before they listed them...

    * (I'm guessing this system is for items sold by Amazon, not marketplace sellers which is even more of a quality minefield)
    Dan_82's avatar
    Dan_82 Author
    On the example link, it's Ships from Amazon and sold by Temofon, so i assume, only for those fulfilled where they can monitor numbers, yup.
  4. dolanduck's avatar
    dolanduck
    So 90% of their catalogue will have this identifier since it's almost all cheap Chinese crap now.

    Legitimately takes a while even to find branded products when specifically searching for them. So flooded is Amazon with this.
  5. Change_Me's avatar
    Change_Me
    Good bought a pair of slippers for my mom which was like 2 sizes too small wished I read the reviews first or saw a warning this one
    Cisco060606's avatar
    Cisco060606
    US size/ UK size?

    US size 8 = UK size 6

    I tends to cross check with JP size instead as they are in cm (edited)
  6. louiselouise's avatar
    louiselouise
    I would say, yes, as a Gumtree and ebay seller (at times) that people tend not to put much effort into reading a description or gauging whether an item is for them before committing to buying it. And I would say my descriptions are very detailed.

    (One memorable one was a 50cm pot I had in asterixes and in bold type saying, *this is for professional catering environments, please ensure this is suitable* - guy turned up my door and said "that's too big" - "do you have any more pots?" (as if I have a house full of them ))

    Amazon don't do themselves any favours either, with contradictory or confusing listings (wrong picture / amount stated / or simply a lack of details - a size guide or details about inside leg measurement, for example, would help a lot!). (edited)
    Dan_82's avatar
    Dan_82 Author
    Not laughing at the reply in general, just the giant pot!

    Agree, they, Amazon, do'nt do themselves any favours. The amount of things i've ordered like Choc bars x 6, and one turns up is unreal, yes you can get refunded but it can be time consuming,.

    Amazon CS say they'll pass on the information, to be recitfied , but then you see it again a few weeks later.
  7. DangerousBeans's avatar
    DangerousBeans
    How about the "wrap maxi dresses for women" being a victim of wear it once and return it rather than being of poor quality
  8. newbie68's avatar
    newbie68
    The other side of this is that 'some' people treat Amazon like a Library - borrowing goods. It was too easy to try before you buy or try, enjoy and don't buy. It was always on the horizon that Amazon had to try and address this - no easy solution
  9. y2afuk77's avatar
    y2afuk77
    Easy fix no free returns would fix this pronto 
's avatar
Discussions
Top Merchants