Posted 24th May 2023 (Posted 6 h, 52 m ago)
Hi all,
Can anyone help me here, I'm still in shock. I have had an email from Seascanner this morning informing me that they have had to cancel my Royal Caribbean cruise booking, saying that they do not have the room anymore and it has sold out, in another email they mentioned that they have given it to someone else.
I'm still in shock, I have booked the pre cruise hotel, transfers and everything. They did say that I could still go on the cruise if I pay over £2000 for an upgraded room.
Can anyone offer any advice, I was meant to be sailing away on the 23rd and now I'm scrambelling to get my money back from them.
Can anyone help me here, I'm still in shock. I have had an email from Seascanner this morning informing me that they have had to cancel my Royal Caribbean cruise booking, saying that they do not have the room anymore and it has sold out, in another email they mentioned that they have given it to someone else.
I'm still in shock, I have booked the pre cruise hotel, transfers and everything. They did say that I could still go on the cruise if I pay over £2000 for an upgraded room.
Can anyone offer any advice, I was meant to be sailing away on the 23rd and now I'm scrambelling to get my money back from them.
Community Updates
Categories
Discussions Top
34 Comments
sorted byanswering your questions at weekends with my 5.30pm BST Instagram Live: instagram.com/sim…er/
@SimonCalder on Twitter
Sounds a lot like its their issue and they're putting it on you to sort.
What do the Ts and Cs say that you agreed to - can they just cancel it stating that a room is not avaiable or does it say that they will find you an alternative room?
And then this was the response today:
So it seems like they don't book anything with Royal Caribbean at the time of booking and handing over money to them, I've just read on Trust Pilot about them not giving out tickets until the last minute so that would seem why.
After booking with Seascanner I did go onto the Royal Caribbean website and saw that the same room was available at £50 more.... I'm kicking myself for not paying that little bit extra and booking direct now.
Still, I would take a look at the contract you would have been sent to see if you can trip them up and maybe your insurers can step in under the legal aspect and sort it out.
Which emails did you subsequently receive? (e.g. did you get the booking receipt email, the booking confirmation email etc).
Booking confirmation 15:53
So 9 minutes
money.co.uk/cre…ing (edited)
thestreet.com/tra…lem
cruisehive.com/ano…191
27.1 We reserve the right to cancel your booking. We will not cancel your booking after the balance due date except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
27.2 If your holiday is cancelled by us, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
27.3 Cruises: Occasionally cruises have to be cancelled or terminated early for unforeseeable circumstances that are beyond either our or the cruise operators control. In such circumstances, we have no liability other than to arrange to get you back to the UK at no cost to yourselves, which may be arranged directly by the cruise line or by ourselves. Cruise lines may make an ex-gratia payment in the form of a refund and/or vouchers to be used against a future cruise and we will pass these on to you when received.
They have given themselves a get out of jail free card but this is not "unavoidable and extraordinary" in my opinion. Therefore, if you have paid the full balance then you can argue. However, if there is balance to pay then it looks like they are within their own T&C's.
In rare circumstances, a booking may fail on our website. Your booking may have failed if your Seascanner reference is displayed as "Pending" or "N/A". This is due to Seascanner.co.uk being powered by live pricing and live availability which are constantly changing. In these instances, we will do our very best to try and get you the cabin type you selected at the same price. However, if this is not possible, we will contact you with two options. Option 1 will be to choose a different cabin which may come at a surcharge. Option 2 will be a full refund. Seascanner.co.uk will not be held liable for any other costs incurred as a result of your booking failing to be placed with the cruise line.
All I'd say is that if you can afford it, then just go for it on RCCL. Great ship and you'll have a fantastic time. New cost works out about £122 per person per night. Not the cheapest - good deal really is anything below £90 pppn.
The worst part is, they are so difficult to get hold of anyone to actually talk to.
Everythingi done by email, and it takes so long to get anything sorted.
It can take days to solve the simpliest of problems, and by that time, the price will have gone up.