Anyone taken Amazon Uk to court before?

Posted 11th Jun 2023

I'm sick to death of amazon so called customer services. Promised a refund that didn't happen, has anyone got experience of taking Amazon to the small claims court?

Any help appreciated.

Many Thanks

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Izevel
11th Jun
You are doing gods work. Shame, no one cares enough to cover the loss of time and stress. My bank sorted it out for me at the end but took a while though.
markmc999
11th Jun
My guess is that its probably quite easy to do - especially if you have the proof. It sounds like you were misinformed BUT they've not taken ownership of that at all and instead hoping that ignoring means you just go away.

What I would say though as a warning is that often if people do chargebacks etc. with Amazon you get banned so you may want to work out how much its worth having an Amazon account or not.

My guess is that its probably quite easy to do - especially if you have the proof. It sounds like you were misinformed BUT they've not taken ownership of that at all and instead hoping that ignoring means you just go away.

What I would say though as a warning is that often if people do chargebacks etc. with Amazon you get banned so you may want to work out how much its worth having an Amazon account or not. (edited)
markmc999
11th Jun
To add - simply serve to the address on the website AND I wouldnt be surprised if you can win by default of them not even contesting..... getting payment could be a different matter though
CharlieCheeze
11th Jun
Just do the chargeback and let it go. If they try to take the money again, report it to action fraud. They will probably close your account, but do you really want to deal with them anyway after this?
Willy_Wonka
11th Jun
You can take them to court & it is quite easy to do so.

But if it is for a £270 tablet that was mispriced at £6 you haven't got a chance in hell of winning unless you get a default strike because Amazon haven't responded to the court in time.

In fact, I should imagine if Amazon put in a claim for costs they would be awarded & it will cost you a couple of hundred extra.

No business has to honour an obvious misprice error.

It will not go down well with a Judge. Something for nothing is very much frowned upon. (edited)
TobyZ
11th Jun
Mistakes after mistakes:
1) you don't charge back if it's not a scam or something else requiring a bank dispute. Instead, you wait for the product to arrive and then you send it back. Otherwise, you'll be blocked to buy from Amazon.
2) if you are an adult, behave like one. Reading the comments it seems it was an obvious price error which in the end is no more than gambling: some people will make it, others not. This sounds more like tantrum than an issue with Amazon.

As the song says:
You got to know when to hold 'em, know when to fold 'em
Know when to walk away and know when to run
You never count your money when you're sittin' at the table
There'll be time enough for countin' when the dealing's done
(edited)
Headnogood
12th Jun
Where’s that fella who was editing the cctv of an amazon driver who kicked his cat, when we need him.

Bet he’s taken them to The Hague by now for war crimes…………
SaturdayGigs
3 h, 34 m ago
Still medicated maybe?
y2afuk77
11th Jun
loss of time and stress
AndyRoyd
11th Jun
May be appropriate to only consider seeking the difference in price, not the entire price paid nor any additional value, as expecting a free tablet + compensation may be viewed as unrealistic,
especially if a promise of a full refund could be (mis)interpreted as referring to the original misprice order.

Generally:
enforcing gesture of goodwill (plus compensation) is more problematic than enforcing legislation.
2xBacktoBack
11th Jun
Do you have more info than what is in the OP? mentions nothing about a misprice/tablet etc.
imsomethingyournot
11th Jun
Over a 32Gb fire tablet, a keyboard and Microsoft 365 office all for £6? Clearly a misprice on the website and t&c’s state they have the right to refuse sale; it’s not a contract until the item is despatched and confirmed as such. I agree their customer service is atrocious, but honestly good luck fighting Amazon over £6 you’re obviously annoyed that you’re got cancelled by the amount of comments you left on that thread and the fact others got theirs and you didn’t. You win some, you lose some. Not sure how they owe for £210 unless they charged you the actual listing price, in which case you should just return the item…unless you never got the item in which case you’d be refunded the £6 you paid…so which is it? (edited)
adam_2004 Author
11th Jun
. (edited)
Mark_Hickman
11th Jun
Just return the items you've got no chance of getting them to refund, i had similar issue and every time i was passed from pillar to post and refused.
My daughter had a fire kids tab which has a free exchange warranty if it gets damaged, returned it after she broke screen, waited weeks but didn't receive a replacement.
Customer service told me they didn't have any refurbished stock and couldn't give a date and said instead order a new item and they would refund the cost.
They didn't refund and after weeks of trying everything over and over i received a refurbished replacement, in between this time of ordering new and recieving a refurbished replacement my daughter cracked the corner plastic on the new one so i couldn't return it and i ended up £115 out of pocket and had 2 tabs, extremely annoying
pfagan10
11th Jun
Is the summary that you didn’t get those mispriced items, were told to order at full price and they would refund you the entire value?
pfagan10
11th Jun
Tricky in that case as it’s an unreasonable offer from their advisor as you’d be expected to pay something. I hope you get the outcome you are looking for.
Trickytimes
11th Jun
Amazon CS are appalling. I had a £2K treadmill from them that died after 13 months. They refused a refund and left me to deal with a Chinese company that sent me a replacement motor which they expected me to install. They ignore your emails and recorded delivery letters. I really should have taken them to court. The treadmill is just taking up space waiting for me to skip it!
2xBacktoBack
11th Jun
I mean if Amazon only offer a 12 month warranty why would they help? I can’t see how they are to blame outside that window.
adam.mt
11th Jun
@adam_2004 Why don't you bring a case and then give feedback on the result? It would be valuable.

Any answers you get here will just be speculation.

We could then have a forum sticky for HUKD test cases (edited)
Willy_Wonka
11th Jun
The only victories with this sort of claim will be if the Plaintiff sends there notices of action & then address the court documents to the incorrect Amazon address.

Then we will have all the victorious claiming a David Vs Goliath victory when instead their claim got sent to the wrong address with idiot mailsorters.
Petwal41
11th Jun
[deleted]
Petwal41
11th Jun
If you did recieved the mispriced goods then legally you dont have to return them or pay extra money.Receiving any other email or phone call is another matter and can just be put down as mistake or error so if you have not recieved the goods at a discounted price you can't basically win thats how it goes but its basically wrong
wpj
2 h, 33 m ago
..........Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.........
AndyRoyd
1 h, 18 m ago
That's a kinda random observation.

Maybe you could locate Amazon's policy to cover OP's issue:

OP received a voluntary conditional offer from merchant, summarised as:
buy a specific item at a specific price; subsequently receive full refund.
Merchant has confirmed the conditional offer exists;
merchant has provided proof of the conditional offer.

Customer has fulfilled the obligation as required by merchant.
Merchant has subsequently chosen not to fulfill its own stated obligation.

Merchant has delayed / evaded discharging its obligations to the extent that both the statutory return period and the merchant's voluntary return period has expired.

Merchant has effectively coerced a customer to purchase an item at a dramatically higher price than the customer was willing to pay.