Bt broadband contract retention tips

Posted 27th Sep 2023
Hi,

Our BT broadband comes to an end next month.

Currently paying £25 for 75mb and £25 for tv. Tv is going but I would like to keep the broadband with bt if possible.

However I have seen some crazy virgin retention deals, £18 for 125mb or £22 for 250mb. Unfortunately I’m not keen on virgin due to the install process, don’t want additional holes drilled, cables run etc.

Does anyone have any experience of getting similar prices from the BT retention department? Any tips to share?

Thanks!
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  1. KodaBear's avatar
    Unfortunately BT don't do too much in the way of amazing deals for retentions. You can call them up, tell them you found X deal elsewhere and are considering taking it but if you are offered anything it will just be the one price, nothing too impressive, take it or leave it.

    The good thing for you though is that BT use Openreach. So you can switch to other providers on the Openreach network with only about 20 minutes of downtime and keep using the same wires that are already going into your house.

    Onestream use the Openreach infrastructure too, and are part of Vodafone business. They can do you 50Mbps speeds for £19.50 a month or up to 80Mb for £20.50 a month.

    Vodafone themselves will do the same 80Mb package for £23 a month with a £50 voucher included. But you can get £3 a month discount if you have a mobile or SIM only contract from Vodafone.

    Otherwise, your other options would be looking at other BT Group companies if BT Themselves don't offer you a deal you are happy with. Plusnet and EE are owned by BT, have the same router and the same customer service etc. They might have better deals. EE Especially if you have a mobile or SIM contract with them for example.

    And finally, just on the small chance that you have someone eligible in your household, if you or someone you live with receives government benefits like Universal Credit then you can get 40Mb broadband for £12-15 per month, or 80Mb for £20 per month thanks to their social tariffs. Both BT and Vodafone offer good examples of this.
  2. Change_Me's avatar
    Literally most broadband companies use BT's Openreach network they all pretty much just the same so just switch
    _-Richie-_'s avatar
    It's the same line to the exchange, after that will vary with different providers, they all have their own choice of wholesale providers, there's different peering/transit agreements and much more.
  3. DaveG46's avatar
    Just ring up tell them your looking for a better deal on your current package as you've found the virgin one and are thinking about leaving, see what they offer you and decide form there
  4. windym's avatar
    We pay £58 a month and that is landline, superfast (fibre to) broadband, BT Sports package. Not sure if that is good or not but I know the first six months were half price.
    Peter9588's avatar
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    Is that 76mb download? If so I get the same for £50 with 4K as well.
  5. Psusu's avatar
    How are getting 75mb on copper wire from BT oh the sell you fibre but the connection to your router is copper wire to the switch is it?! I will leave that to the experts.

    First for single hole on your wall is not big deal but the other networks (city fibre/ toob) they come and drill another whole to bring their network

    If it was me I would go full fibre
    bozo007's avatar
    I get 150 Mbps on a FTTC connection, on TalkTalk's GFast service. Same Openreach network.
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