I'm not a big Amazon user so someone should know what I can do.
I placed an order for a pack of 12 items last month. I had to wait 3 weeks for it to arrive. They only sent 1.
So I contacted them and they told me to return the 1 item and they'll send me the 12 pack.
Which I did same day.
2 days later they sent me 1 item again, not 12!!
Back on chat, they apologised and refunded me and said keep the 1 item. And put £5 promo credit in my account as a goodwill gesture for their screw up.
Last week I bought some boots from them. Size 10. Used the promo credit and rest from my bank card.
They arrived yesterday. And the sizing is way out, they're like a 12, they're huge!
Back on chat they said they'll refund but I'll lose the promo credit. I argued that is just rewarding them with screwing up my order twice last month and taking back the apology and credit they gave.
So I asked for a replacement if that's possible, next size down - they agreed.. but say it has to be the same size
I refused both because I can't get my head around their solution. If I return, they get off for messing me around for 2 orders. If I replace, I get the same boots again!
Any advice? Cheers
I placed an order for a pack of 12 items last month. I had to wait 3 weeks for it to arrive. They only sent 1.
So I contacted them and they told me to return the 1 item and they'll send me the 12 pack.
Which I did same day.
2 days later they sent me 1 item again, not 12!!
Back on chat, they apologised and refunded me and said keep the 1 item. And put £5 promo credit in my account as a goodwill gesture for their screw up.
Last week I bought some boots from them. Size 10. Used the promo credit and rest from my bank card.
They arrived yesterday. And the sizing is way out, they're like a 12, they're huge!
Back on chat they said they'll refund but I'll lose the promo credit. I argued that is just rewarding them with screwing up my order twice last month and taking back the apology and credit they gave.
So I asked for a replacement if that's possible, next size down - they agreed.. but say it has to be the same size
I refused both because I can't get my head around their solution. If I return, they get off for messing me around for 2 orders. If I replace, I get the same boots again!
Any advice? Cheers
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sorted byI'd spend the £5 on something failsafe next time - usually my go-to is tubs of Haribo! (edited)
Thanks, I don't want a bigger credit. Or any credit if they could send me replacement. But they won't send a Size 9 or 9½
I'll just email them I think on that address you provided.
Lesson learned. I'm not an experienced Amazon user so never thought about spending the credit on chocolate
I remember that. A few niceties and some manners and they will most likely add it back on manually. They are just humans at the end of the day a little kindness goes a long way..
Also, be polite. Sometimes, they refuse so I say "no problem, have a nice day" and they change their mind and give me back the £5. (edited)