Just had a "power station" start smoking. I just woke up from a nap and heard a funny sound, can't even remember what it sounded like now but turned my light on and saw a bit of smoke coming from my power station (coming from the side where there is a fan) on the shelf, not plugged in or doing anything. Quickly grabbed it and took it downstairs and put it outside, whole house stinks now. It is supposed to be a LifePo4 one which I thought were safer! I'm guessing one of the batteries swelled for some reason? I bought it on Prime day last year it was this one: amazon.co.uk/gp/…c=1 it was about half charged 50-60% and last used about 2 weeks ago, no reason for it to spontaneously combust!
I think it has stopped smoking now. I don't know whether to contact Amazon or what. Looking online it says this "Sorry, this order is not eligible for a refund under the A-to-z Guarantee because you have not yet submitted a return request to the seller. Please request a return via the Online Returns Centre and allow the seller two days to get back to you." a refund would be nice as it cost £140 but probably won't get one. Just a bit shocked really!
I think it has stopped smoking now. I don't know whether to contact Amazon or what. Looking online it says this "Sorry, this order is not eligible for a refund under the A-to-z Guarantee because you have not yet submitted a return request to the seller. Please request a return via the Online Returns Centre and allow the seller two days to get back to you." a refund would be nice as it cost £140 but probably won't get one. Just a bit shocked really!
Share with Messenger
52 Comments
sorted byGo on amazon chat or call them and they will sort it.
Just email above & tell them to refund & then pass it on to health & safety.
Unbelievable timing, if you paid by debit or credit card.
When was it delivered?
You have max 120days from delivery to notify the card issuer of a chargeback claim,
which may in effect expire today Sun 26 March 2023 assuming it was caught up in the usual delayed BF deliveries,
or too late if delivered on or prior to 26 Nov 2022
but please check my maths.
Otherwise a refund effectively rests on the goodwill of the assumed foreign seller,
or similar goodwill gesture from Amazon.
And just to prevent other distracting suggestions:
there is no S75 opportunity on a marketplace sale, regardless of £100+ qualifier.
It says return window closed 31st Jan 2023. Not really expecting a refund really. Just want to get the horrible smell out of my nose!
Don't know why you're shocked- Amazon is full of dodgy unregulated electrical .
Bookmarked as precedent for future ref example of successful A-Z claim at 4 months after purchase.
Will be interesting to see if Amazon amends its A-Z phraseology otherwise sellers can counterclaim.
"How long do you have to return a faulty product? - 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund."
In any correspondence, keep it factual - it was smoking and had a strong acrid smell - and don't speculate as to the cause.
and there is no requirement to return a faulty product unless the seller wants it back,
in which case the victim only needs to make it available for collection,
and do we really expect the foreign seller to immediately pay silly money to arrange return?
Hilarious.
They consistently sell unregulated, dangerous electrical appliances. This has been on Watchdog and the like and they still continue to do it.
There has even been deals on here where its clear to see they won't have a BS mark yet they are still continued to be sold, and also advertised on here despite deals being reported.
although from the current AZG it is not clear what element of the AZG is being modified as there is no obvious provision / eligibility for what is effectively a warranty situation (functioned OK on receipt and for an extended period then catastrophic failure).
Certainly the seller will be able to rebuke a warranty claim within current AZG arrangements as there is no provision for warranty claims in the existing AZG structure.
Amazon may in future unilaterally choose to change the on-receipt (past tense) terminology
at archive.is/UIwzN
to include current day or ongoing/extended/defined period.
Let's hope Amazon promptly supports OP and permanently amends its AZG to better reflect CRA.
Or Amazon has quietly funded the refund and disguised it as a successful A-Z claim.
Let's imagine I am the nefarious seller of this junk and I receive your A-Z claim from Amazon at day 122 after your order.
Here is my response to Amazon:
Or if we consider Amazon's hilarious and deliberate lie that your A-Z claim is for "item not received":
End of.