selling to CEX online: what are your experiences?

35
Found 5th Feb 2013
as title, looking to sell my nexus 4 to CEX but have had problems selling to them instore so thinking about selling to them online but before i take the plunge what are everybody's experiences of selling to CEX online?

Thanks in advance
Community Updates
MiscNexus
35 Comments
I'm also planning to sell my Blackberry to Cex online, as the guy instore told me that my phone was too old for him to buy, so I should try other branches of cex or sell it online.

What problems did you faced in store?
If you are prepare to wait , they eventually pay you for your Goods, but you might have to chase em around but they do pay in the end.
be very wary of what you are sending to them. aftercare is none exisitent

they broke my iphone 3gs whilst testing it. They pulled at a crack near the port and snapped it. then refused to give me money as it was snapped, they denied they did it when i challenged them, and sent me a generic reply basically telling me to go away.

Wouldn't trust them at all, they have terrible feedback
mac75

I'm also planning to sell my Blackberry to Cex online, as the guy instore … I'm also planning to sell my Blackberry to Cex online, as the guy instore told me that my phone was too old for him to buy, so I should try other branches of cex or sell it online.What problems did you faced in store?

said I need a utilities bill with my name on it or a council tax bill in the last 3 months in order to get a membership in order to sell. Unfortunately the utilities and the council tax aren't in my name so I need someone else to sell it for me but I don't really know anyone trustworthy who has an account so online seems my only choice
Jasonl1599

be very wary of what you are sending to them. aftercare is none … be very wary of what you are sending to them. aftercare is none exisitentthey broke my iphone 3gs whilst testing it. They pulled at a crack near the port and snapped it. then refused to give me money as it was snapped, they denied they did it when i challenged them, and sent me a generic reply basically telling me to go away.


FiZiE

Wouldn't trust them at all, they have terrible feedback

this puts me right off and the fact that if I do send my phone and it gets lost in the post then that's £ 280 gone
may be worth taking it in store, at least you are face to face if you have problems. send via post and you have virtually no come backs.

I'd recommend talking through the person you hand it to the condition, then try to get that same person when you go back in.. that way there can be no discrepancies if any changes to condition whilst in their possession.
kylewalker

said I need a utilities bill with my name on it or a council tax bill in … said I need a utilities bill with my name on it or a council tax bill in the last 3 months in order to get a membership in order to sell. Unfortunately the utilities and the council tax aren't in my name so I need someone else to sell it for me but I don't really know anyone trustworthy who has an account so online seems my only choice



You can use your drivers licence
problem with the store is, they never have cash, ever..
saayinla

problem with the store is, they never have cash, ever..



They pay direct into your bank account nowadays.

Selling online I gave up on as I found it unreliable so I go instore and queue for hours, for video games I use amazon as I'll always use the credit and reliable.
I sent my nexus 4 off 2 days ago and no payment as yet but it does say can take a week
I've used them multiple times but payment can be slow. Also items that can be graded could be a little dubious as they may say the condition is different from what you think.
Have you thought of just selling it privately through Gumtree first?
I may be going completely against the grain here but my experiences with selling to CEX online have been faultless. Payment is normally in my bank about 1.5 weeks after sending the item. Anything under £46 is sent recorded and anything over is sent special. I have never had any problems and I must have sold to them over 20 times now. I would always use a tracked postage though, never just standard first or second class.
I sent some stuff to them yesterday(1st time using them!), a load of DVDs & Blu Rays that I no longer wanted... £43 worth!

Sent special delivery & to the freepost address.
Edited by: "nicster08" 5th Feb 2013
dont trust them, i've sent two phones, both working with one mint (was in a case all it's life and had no scratches front or back) and one grade c. the down graded my mint one to c and said the other had water damage, it was fully working and had never been near water so they gave classed it as non working. i would avoid them like an STI.
I'd advise you to go into a store or take your business somewhere else altogether!

My son had a 3ds xl that was faulty but still under warranty, so we went back to Game and got it straight swapped for a brand new one. Without even taking the new console out of the box we went to CEX to trade it in (my son wanted to buy a tablet) and after waiting for them to inspect/test the 3ds xl, CEX told us "we're giving you the discounted amount, as there are several dents in several places on the console"

It was brand new out of the box from Game that day! Cheeky sods.
Edited by: "missy89" 5th Feb 2013
did it once. never again
My order now says processing complete any payment due will follow shortly is that it ?
Yup. You will get an email in about a day saying payment has been made and it will be in your bank 2-3 days after that.
nicster08

I sent some stuff to them yesterday(1st time using them!), a load of DVDs … I sent some stuff to them yesterday(1st time using them!), a load of DVDs & Blu Rays that I no longer wanted... £43 worth!Sent special delivery & to the freepost address.



how do u do special delivery to freepost address ?
mac75

how do u do special delivery to freepost address ?



No idea, wasn't me that sent it as someone I know works in their companies post room.
the porter

My order now says processing complete any payment due will follow shortly … My order now says processing complete any payment due will follow shortly is that it ?



Keep us updated please pal, got an N4 ready to RMSD to them
Currently two phones with them, one no problem, the other downgraded and I'm trying to request that returned. No phone number, email only and no replies!
zermattbusby

Keep us updated please pal, got an N4 ready to RMSD to them



Will do, the price has dropped now have you got the old price ?
the porter

Will do, the price has dropped now have you got the old price ?



Yes mate, booked it in on-line last night before the price drop. However not feeling to confident regarding the process, particularly now they've lowered the price, probably try anything to wriggle out of it...
Currently two phones with them, one no problem, the other downgraded and I'm trying to request that returned. No phone number, email only and no replies!
Now states completed email received saying correct monies paid
Do you able to track in their website once you sent in the item? Or you only can wait for their email?
sunnydurian

Do you able to track in their website once you sent in the item? Or you … Do you able to track in their website once you sent in the item? Or you only can wait for their email?



There's no where on the website to track the progress, I was looking the other day.

Got the email today saying the money has been sent


the porter

Now states completed email received saying correct monies paid

sunnydurian

Do you able to track in their website once you sent in the item? Or you … Do you able to track in their website once you sent in the item? Or you only can wait for their email?



When did you lot sent the items in and how many did you send?
I booked mine in on Monday as well but couldnt send it in as was scared, but wonder if I could still send it as 5 working days should be monday and I could send special delivery by tomorrow.
saayinla

I booked mine in on Monday as well but couldnt send it in as was scared, … I booked mine in on Monday as well but couldnt send it in as was scared, but wonder if I could still send it as 5 working days should be monday and I could send special delivery by tomorrow.



Booked mine in Tuesday therefore assume next Tuesday is the cut off point (5 working days)

Summoned up the courage and sent today special delivery to arrive Monday...
nicster08

There's no where on the website to track the progress, I was looking the … There's no where on the website to track the progress, I was looking the other day.



Log on to your account, from there you can track your orders.
zermattbusby

Log on to your account, from there you can track your orders.



Oh yh, I see it now lol! It's in small writing that's why.

Anyway, got my money today
saayinla

When did you lot sent the items in and how many did you send?



Sent mine on Monday 4th, 22 DVDs/ Blu Rays.
Post a comment
Avatar
@
    Text

    Top Discussions