Posted 21st Jun 2023
I booked a TUI flight 2 weeks go to travel on the 30th June 2023, and I paid £102 return to reserve seats as my wife needs an aisle seat, we also managed to select a part of the plane where seats were in 2's rather than 3's for the return. Yesterday, I received an email advising that my seats had been changed on the outbound flight. The plane has been changed from a 787 to a 738. I am annoyed as they haven't allocated us an aisle seat. When I called, they couldn't change to an aisle seat even though they were available. They said they were blocked off for allocation by the crew after boarding. I can see seats are available, but it won't let me select them as it means leaving a window seat empty. This wasn't a problem on my original booking as someone had already selected the window seat.
I am really annoyed. I know things happen, but I don't understand why they won't allocate an aisle seat when some are available ?
Never normally fly tui, but flight times were much better than the other airline's.
Any advice? Apart from don't fly TUI
Thanks in advance
I am really annoyed. I know things happen, but I don't understand why they won't allocate an aisle seat when some are available ?
Never normally fly tui, but flight times were much better than the other airline's.
Any advice? Apart from don't fly TUI
Thanks in advance
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