Posted 13th Feb 2023
I'm in the market for a new TV after my Philips gave up the ghost after 26 months of ownership
This unexpected surprise has left me looking for a cheap reliable TV when I'm financially embarrassed
I see that Richer no longer gives all televisions a 6yr warranty, can anybody recommend any retailers that give a no hassle warranty
Many thanks
This unexpected surprise has left me looking for a cheap reliable TV when I'm financially embarrassed
I see that Richer no longer gives all televisions a 6yr warranty, can anybody recommend any retailers that give a no hassle warranty
Many thanks
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sorted byIf the merchant was AO, it will normally and hilariously attempt to sell you a post-purchase extended warranty to cover the repair that AO is statute-obligated to provide.
Laugh in AOs face by presenting your Consumer Rights Act claim; maybe start by completing this template:
which.co.uk/con…ced
The merchant may ask you to provide a credible report than the issue is a genuine fault rather than being related to damage caused by your vicious pet goldfish whilst it was chasing your TV around the garden. Go with the flow and agree, but first remind AO that the report cost will be added to your claim, as provided by the legislation.
There will be some greasy-shoulder maneuvering from AO but when your claim (without/with report) eventually lands on the desk of someone at AO that knows the score it will be sorted.
AO courteously references this legislation on its t&c webpage and it is usually gloriously enjoyable to refer AOs not-so-sharp CS to it:
archive.is/IifgX
Most not-so-sharp CS jockies tend to go a little quiet when the cause of the fault is presented to them, where the fault that ticks the CRA-eligibility box will be:
and that's when the buy-a-post-purchase-warranty hilarity is brought to the table.
Muppets.
You have 6 years to present your claim, unless you live in Scotland, but the sooner you present it the greater the value of the claim.
Will it make any difference that I bought the TV through AO on eBay?
Would it expedite matters if I went through resolver?
Many thanks again
If you don’t have a membership card for the warehouses it’s £15 to buy an online membership - And unlike the warehouse memberships, anyone can qualify for an online one.
Email Philips maybe?
Explain to them that you'd expect 5 years out of a TV and it hasn't had heavy use?
May be worth a try
Goodluck
hughes.co.uk/tv-…ns/?_gl=1*nlcylq*_up*MQ..&gclid=CjwKCAiA3KefBhByEiwAi2LDHBo2EHvAMW-NceH7ds0j9bPIvi4djVB_qvpnc9Lm2I0zjdAJocOYdBoC8zIQAvD_BwE&p=1
Depending on how much it cost, I would expect it to last longer than just over 2yrs and, as such, would look at pursuing your consumer rights with regards to this.
@AndyRoyd is very knowledgeable with regards to these matters and could advise.
It was a model 50PUS7505
EDIT: Bought it for £320 from AO - found the deal on here
Was reduced from @£500 (edited)
Richer Sounds website still says 6 year warranty on most TVs.