Posted 23rd Dec 2020
Looking to get a couple of sofas from DFS and I wondered if the sales people have room for negotiation on the prices, or to offer things like free delivery/scotch guard etc.
Recently got something from oak furniture land and there was zero negotiation allowed!!
Recently got something from oak furniture land and there was zero negotiation allowed!!
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I’ve had my existing cheap tat DFS sofa for 8 years, which I got second hand on eBay when it was 3 years old, I’d say that’s lasted pretty well.
At the end of the day they give you a 15 year guarantee on the frame and springs. Another local more expensive shop only gives you 8 years.
I agree DFS aren’t the best, but they’re more than adequate for most people.
But the gliders are an absolute joke. Every time I move my sofa, there are the 6 gliders detached from the sofa just sitting there are on the carpet.
It's that cheap rubbish you get from ebay. Very poor.
The spray treatment takes place either after unloading the sofas in the warehouses or just before they are loaded for delivery. They are not pre treated whether you pay or not!
As you have already found out, neither do Oak Furniture Land.
Furniture Village do.
Gliders.
Sofas weren't/aren't great either. They didn't (from day 1) live up to the fancy promises the sales manager made on the day we bought them.
My experience with DFS
Pre-sales = amazing.
Post-sale + any problems = awful.
You could be right. I had a negative experience with DFS.
My sister bought from Harveys. Her experience was a 100 times worse than mine. The dispute became a long drawn out process spanning 1 year, after which they went into administration.
Parents bought from SCS. That went well but they didn't have any issues so can't comment on the aftercare.
Ex car salesman maybe? It feels the same whether you go to a car or furniture showroom.
I’ve compared DFS to a local furniture shop who are nearly twice the price and pride themselves on quality, but I hear so many issues about them as well
What’s cheap rubbish? The sofa or the gliders?
As I’m sure are many others. It’s the same old you only hear bad reviews, hardly ever hear the good ones. At least I know not to expect any discount and maybe just get free delivery if I go ahead with the DFS one.
Thanks all
You have to bring the matter up if there is a price drop as the credit isn’t automatically issued.
Our last sofa from them the salesman threw in the fabric cover (that I kept forgetting to use!), glide feet things, and delivery. Maybe it's who you speak to, maybe they don't any more...
Reading the comments it seems unlikely. Furniture Village today was pushing a particular sofa and said "im feeling generous today and can have 10% off" We werent that interested in that one.
DFS though - can't say I have ever received decent service from them, never mind a discount!