I managed too snag a ps5 from Game, they won't let me buy the console seperate. This is obviously them trying too get more than rrp for the console. I've recieved my console and games , it is not a genuine bundle as the games are seperate from the console and even on the reciept they are listed as seperate items.
I've spoke to Game and they are trying to claim I can't get a refund on the games without returning the console also, to me thats like saying you cant return some gone off food if you bougt something else at the same time. It is not a genuine bundle , all 3 things are sold at rrp price which is the maxiumum and are listed seperatety. I'm pretty confident in the right, and its my rights to be abe return the games for full refund. what do you guys think, how would you challenge them on this?
I've spoke to Game and they are trying to claim I can't get a refund on the games without returning the console also, to me thats like saying you cant return some gone off food if you bougt something else at the same time. It is not a genuine bundle , all 3 things are sold at rrp price which is the maxiumum and are listed seperatety. I'm pretty confident in the right, and its my rights to be abe return the games for full refund. what do you guys think, how would you challenge them on this?
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sorted byReturn policy states that
I'm with you that this is Game trying to upsell their PS5 but if it's part of bundle, you need to return all of it. Not the best practice but there you go.
They haven’t circumvented anyones right to a refund, they have stated if you return all the goods we will refund your money. That is compliant with consumer law.
I think I'm going to return the two bottles I paid for. Its not fair that they invent a bundle.
This isn't about really about consumer rights this is more to do with your interpretation of what u deem as a "bundle" which u entered into an agreement when you purchased. If ur not happy with it you are well within your rights to return in full. It was sold a bundle and therefore must be returned as a bundle.
What part isn't legal?
It's in their T&Cs that you need to return an entire bundle, I think that part is clear
You're arguing Game's definition of a bundle. Unless you can find something in consumer law that states that a bundle needs to be cheaper, you're stuck.
and just so you know, I agree with you that it's not great practice, but you made the choice to buy.
You can argue all you want, but unless you find something in law that states that's how it should work. What you think/argue means nothing.
100% agree but so far OP has not shown anything in law that says this is how bundles should work or you, as a consumer, should be able to return part of a bundle.
Only thing you could do is sell the items separately to offset against the cost of the bundle
Lets take retailer one, they sell 100 consoles with no accessories (games, headsets, controllers etc). Retailer two sells 50 consoles but with each console they sell two games and a controller. This can be simply a customer choice or, in your case, the retailer makes a bundle up.
When the next round of allocations from the manufacturer comes around, retailer two will get more consoles allocated then retailer one as they sold more of the profitable addons, and the process repeats itself.
When you buy the bundle they might be scanned individually but they are classed as one purchase, the ingredients if you will, and as such, you have to return the full item and not the individual constituents.
If they allow all the customers to return the games etc then they just end up like retailer one and don’t get the allocation next time.
In a way, you can thank the customers before you for the fact you managed to get one, as if game didn’t sell it extras, they wouldn’t have had the allocation for you. (edited)
Think u need to read up on consumer law/rights
I'm with dipsylalapo, you're the one saying something ridiculous. You're trying to say it's against the law but you can't say what law it's against. They will accept your 14 day return on what you bought, which was a bundle. There's no specific part of the law that says they must accept returns of individual parts of a retailer-made bundle. If you really believe it's illegal, talk to a solicitor.
"I'm arguing that them terms are illegal. They are selling 3 seperate items all at rrp" - that's how you're choosing to look at it, but how Game choose to look at it is that it's a bundle. They told you it was a bundle and you bought it as a bundle, you knew you were buying a bundle at the point when you purchased and you agreed to that by buying it, now you're trying to change the terms you agreed to after the fact. You knew what was in the bundle and you agreed to take the whole thing, thinking you could outsmart them by giving the games back later. They're well within their rights to insist it's the whole bundle you agreed to or nothing.
"If there was a bundle it would have to be official and would have to have an rrp" - says who? What law says only Sony can make a Playstation bundle? Retailers can make their own bundles and they're just as "official". It's an official Game bundle. You can't keep stating these things as if they're laws without having any actual laws to point to. Well, you can, but it won't get you anywhere.
To go back to your initial example, "to me thats like saying you cant return some gone off food if you bougt something else at the same time" - it's not like that at all. Your games haven't gone off. You just decided you don't want them after buying them - there's nothing "off" about them, they work. Or, more accurately, you decided you didn't want them before buying them, but dishonestly bought them with the intent to return them and try to cheat the system. Why did you opt to buy the bundle instead of just a PS5 by itself when you didn't want the games it was bundled with? Because you knew less people would be willing to buy the bundle so you'd have more chance of getting the PS5. Well, the cost of that is you have to take the whole bundle. You're trying to have your cake and eat it too. (edited)
Not really, he's paid for all of the items, nothing was free. I agree he knowingly bought it and shouldn't be trying to return parts of it, but it's not the same thing as a BOGOF deal.
As for people suggesting this is to deter scalpers, do you work for Game? Most gamers are well aware of how Game operate! Ripping people off is their modus operandi and has been for as long as I can remember. If flogging sub-£1 sweatshop t-shirts for £15 or forcing 'bundles' with no discounts on your genuine customers is your tool against scalpers...
Im going with it to be honest, they mention returning to store and getting to the front of a queue in separate posts but either way, OP didn’t buy blind and knew what they were buying so im out, some people just cant be told.
I'm just going off what you're saying. You keep spouting that it's illegal. For something to be illegal, there has to be law. Otherwise it's just crappy/immoral/shady etc, but not illegal
Just so we're clear, you bought a "bundle" from Game, where the "bundle" wasn't as expected i.e. cheaper than buying the items individually.
You've gone back to Game to get a refund on a single item within the "bundle", they've refused saying you need to return it all. Not seeing what part in illegal.
OMG...OP did you buy in store? I can't believe I wasted my time in this thread...
I’m sure if the Game staff are nice enough, you could swap the games or other items for an equally (or highe) valued item.
Miles Morales - I managed to sell on eBay for £40 before fees (new/sealed) a week back bud
Yeah bought it online last year, was for a friend as I got mine on release.
I just went to my local GAME store with the stuff I didn't want and they refunded it back onto my card. They also asked for proof of ID to prove I was who I said! So showed them my driving licence.
Like I say they might have changed their policy in the past 12 months, which sucks for people only wanting the console.
I think the only thing I couldn't get a refund on was the £10 delivery, other people on here paid £20
If buying in-store there is no right to a refund unless faulty.
you now have a choice of sell/trade games or return all the bundle which you chose to buy..
Any serious retailer would refund on the items given they are listed separately.
But, this is Game we’re talking about here. A company that has no compunction in showing absolutely no leeway or grace to customers, an organisation that continues to go into administration because it treats loyal customers like garbage.
Technically Game is allowed to do this by law but almost all retailers would refund in this circumstance because of goodwill and wanting to keep people coming back.
The simple solution is NEVER to buy from Game.
I haven’t ever since its employees lied about the condition of a trade in console, in order to save money.
The problem for them is I didn’t take their lowball, fraudulent offer and they lost a long term customer.
I’m sure many have encountered similar issues and the best way forward is to avoid shopping there in the future.
What right is it for refund you are aiming for? Or did you buy online and using distance selling presuming there is no actual fault with the games?
Nothing of the sort
Pretty sure consumer rights say im allowed to return goods within 14 days. Maybe you should show me the part that excempts company defined "bundles" In this case being 3 seperate items sold at rrp (edited)
The OP is stating (and I agree) that the law trumps a company's Ts and Cs. Is there anything in the law that mentions anything about bundles? If not, surely given that items are listed separately on the receipt, the OP can get a refund on any of the items?
I'm arguing that them terms are illegal. They are selling 3 seperate items all at rrp. If there was a bundle it would have to be official and would have to have an rrp, maybe im wrong but thats my understanding.I believe its the reason the items are listed seperately on the receipt, because there is no bundle and therefore have no rrp to list it on receipt. Im not going to do anything but I think alot of the commentators here should be reminded companys adding things in their terms and conditions should never trump be able to erode peoples rights.
Yeah its probably one of them things it dpends who you speak too, did you purchase your bundle online? I think their policy is now if you buy online you cant even do anything at the stores, you have to send too return address (edited)
Sorry but do you realise how rediculous that sounds. Your expecting there to be a law on how 'bundles' work. Your getting the burden of proof entirely the wrong way around. Consumer law is clear you have rght tto return goods within 14 days. They are refusing refund so there in breach of the law, they have to be able prove them refusing do so is not illegal
They will eventually remove them as a distributor for this terrible practice, and then watch them slowly go into administration.
Yeah think you got lucky with that one. Il give that a go though in a couple of stores, worth a shout, sometimes it depends who you see, pretty sure there official policy is that if its bought online you have to go through there online returns but if you catch the right employee who isn't clued up on all the nuances they could easily just go through normal refund procedures and you end up getting refund
I disagree, think its dubious and possibly illegal as it invalidates peoples right too a 14 day return on seperate items. Anyways thanks for reply
When the discussion was on here a few people took their bundles back so wasn't just me. But if you try a few stores, you might get a college who doesn't care or isn't clued up.
If I worked their I'd accept refunds until I got wrong for it