Shell Energy Billing

Posted 1st Mar 2023

I am sick and tired of providing my monthly readings only for Shell to reject them and then bill me what it thinks I have used. So they kept under billing me. So I have called them and they have said it will resolve itself in the next billing cycle it does not. On top my DD amount shows more than what they are actually taking from my account.

So now they have sent a bill that conveniently for them has billed me for usage when it has been the most expensive. I am tired of trying to explain to these idiots.

What if I leave - would that force them to sort it out as then they have to chase me?

19 Comments

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fiestasteve44
1st Mar
Bin them off and switch to octopus.
KewlGuy
2nd Mar
I've heard about octopus but inside whether they are the cheapest
dorey69
1st Mar
It’s their systems. With all the money they’re making and it’s the worst website & App I’ve used. I submit mine every month which I’m happy to do. And then when I get my bill it’s estimated.
Sick of complaining because you get a call from someone in Norway who doesn’t understands English and does nothing to actually help.

I do take photos of my reading before sending them the numbers. (edited)
bigpappa Author
1st Mar
So it's not just me. Too busy deciding who to pay off with the money they are making than actually dealing with customers.
NicPowell
1st Mar
Get a smart meter 🤷
bigpappa Author
2nd Mar
They missed my appointment. It's a complete joke.
Cisco060606
1st Mar
Send them a photo of your meter to proof your reading is correct? (edited)
bigpappa Author
1st Mar
You can email them whatever you like it's run by idiots.
col24_7
1st Mar
Make a complaint and go from there?
bigpappa Author
1st Mar
I did, I couldn't understand the person over the phone, they were confused, it's a complete joke of a company.
Sc4mp0
2nd Mar
Got to admit after the initial changeover from Green Energy which went wrong for a few months(mainly Green Energies fault but also a couple of rubbish advisors) which was resolved in a very satisfactory manner I've had no issues with them.

And twice now I've had automated emails about DD going up,that's been resolved within 5 minutes of calling up and telling them now to change it.

The number that resolved my issue last time was 01179923927 if that helps.
bigpappa Author
2nd Mar
Where do I stand if I just leave and cancel the DD which will then force them to act.
mutley1
2nd Mar
leave and join another supplier, but i wouldn't cancel the DD unless you plan to pay the bill anyway as debt will affect your credit rating.
thenormalone
2nd Mar
Sound a bit like EDF who are one to avoid like the plague!