Posted 1st Mar 2023
I am sick and tired of providing my monthly readings only for Shell to reject them and then bill me what it thinks I have used. So they kept under billing me. So I have called them and they have said it will resolve itself in the next billing cycle it does not. On top my DD amount shows more than what they are actually taking from my account.
So now they have sent a bill that conveniently for them has billed me for usage when it has been the most expensive. I am tired of trying to explain to these idiots.
What if I leave - would that force them to sort it out as then they have to chase me?
So now they have sent a bill that conveniently for them has billed me for usage when it has been the most expensive. I am tired of trying to explain to these idiots.
What if I leave - would that force them to sort it out as then they have to chase me?
Community Updates
Categories
Discussions Top
19 Comments
sorted bySick of complaining because you get a call from someone in Norway who doesn’t understands English and does nothing to actually help.
I do take photos of my reading before sending them the numbers. (edited)
And twice now I've had automated emails about DD going up,that's been resolved within 5 minutes of calling up and telling them now to change it.
The number that resolved my issue last time was 01179923927 if that helps.