Laptop advice - repair/scrap/cry?

19
Posted 12th Mar 2023
Hi guys, need some advice, bought the below laptop Jan 2019 so around 5 years old, probably paid around £500-600 back then, can't remember. Suddenly recently it wouldn't turn on. Took it to a repair shop and they said the below (included print screens). What would you advise I do? Should I just scrap it for the £80 and look for something on here, often good refurb deals, don't really need a gaming laptop, more for casual browsing and using word ect. Or do I request it back and you think I could repair it myself ordering parts and looking on YouTube? Or the hassle not worth it. I'm a little wary about repair shops as I know they can rip you off, but I don't know much about this stuff, so any advice appreciated. Many thanks!

ASUS Strix GL503 15.6 In i5 8GB 32GB SSD 1TB HDD
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  1. UEFI's avatar
    UEFI
    Don't let the repair shop keep the laptop, motherboards and cpu's dont just break in this way unless its been dropped.
    Get a 2nd opinion.
    TehJumpingJawa's avatar
    TehJumpingJawa
    Agreed.

    You need to find a shop willing to attempt a component-level repair.

    A sudden failure where there was no fluid ingress or blunt force damage is likely to be just a single isolated fault.

    Either a cracked solder pad on a bga package, or a failed component on the main board.

    Either way, tracking down the problem is what'll cost labor time; the component itself will be pennies.
  2. bigblockofcheese's avatar
    bigblockofcheese
    If you aren't particularly technical - and the fact that you took the item to a repair shop, rather than investigate and repair it yourself - then I don't think it makes sense for you to try to attempt the repair by "following YouTube".

    If your machine refuses to turn on, it could be motherboard failure, but it could be a few other things - e.g. faulty power adapter, something not seated correctly inside the laptop. It might be worth a visit to another repair shop to see if they can problem solve it more successfully than the original one.

    Ultimately though time has a cost, and it's a 4-5 year old laptop, which is a reasonably average lifespan for these things.

    The first place is offering you data retrieval for £45 which is fair enough, you could probably do this yourself by buying an enclosure to stick the SSD from your old laptop into, but it wouldn't be cheaper by much when you factor in your time.

    I think it's worth visiting another repair shop to see if they concur, but if they do, then £80 for a dud laptop isn't a bad offer, I'd take the cash and put it towards a new machine.
  3. aLV426's avatar
    aLV426
    It's great to see everyone is a repair expert on here and suggesting it'll be an easy fix costing a "few pennies".
    £80 scrap is disappointing, but it's a reality you'll have to face. Unless the data is on chips soldered to the motherboard I doubt you'll need to spend the £45 on data recovery. If it's a regular SATA interface you can simply remove the drive and fit it in an enclosure to have access to your data.
    Most of those repair videos you see on YouTube are just blind luck, very few have any knowledge or understand how to reverse engineer the device to find the more elusive faults.
    There's also the cost of the tools to perform troubleshooting and repair - if you don't already own them it's a bit of a cost, never mind the learning curve to use them.
  4. MRRUK's avatar
    MRRUK Author
    49746623-C6Hhv.jpg49746623-2coyT.jpg
  5. PS5's avatar
    PS5
    It is possible that the above is wrong. Which laptop is it? (edited)
    MRRUK's avatar
    MRRUK Author
    ASUS Strix GL503 15.6 In i5 8GB 32GB SSD 1TB HDD

  6. haa0518's avatar
    haa0518
    Nice business of laptop and computers
  7. black_obsydian's avatar
    black_obsydian
    Buy new laptop from this site, transfer data from old laptop to the new one and sell the leftovers - sounds like the most economic approach
  8. u664541's avatar
    u664541
    Make sure the power supply is good (multimeter) and if so remove the battery and try to power on with power connected.
  9. stgeorge's avatar
    stgeorge
    You could easily get an i5 laptop with 8gb of ram on ebay for about half what he wants so I'd avoid his kind offer.
  10. theworkingdead's avatar
    theworkingdead
    A 4+ year old, £500 at new laptop, I'd have already stripped it for parts and binned it at this point.
  11. bigblockofcheese's avatar
    bigblockofcheese
    Additional point from me: "i5 processor" is fairly meaningless as there has been around 12 generations of these, so an i5-3rd generation will be terrible these days, whereas an i5-11th generation will be generally pretty decent by today's standards.
    stgeorge's avatar
    stgeorge
    Exactly, my 11th gen was only £250 though & I got my Son a Lenovo 10th gen on ebay for £150 so it's a fair wack overpriced even if it's a slightly newer i5.
  12. C0mm0d0re_K1d's avatar
    C0mm0d0re_K1d
    In my exoerience processors almost never fail. Especially modern ones. There are lots of protections built into the motherboard, and cpu itself to stop it getting damaged (over voltage, over heating, fan failure etc). It's more likely something else is the problem. It's possible the mb could be faulty. But again it's more likely to be something else.

    Only you can decide if the machine is still fast enough for your needs, and if you want to pay for a repair or upgrade. As for data recovery, Unless your hdd/ssd failed before it stopped working. You won't need data recovery. Just access to the drive to copy data to another.

    If you have the the knowledge, experience and tools to repair it yourself, why take it to a shop? I guess you don't, so don't risk it. You'll probably do more harm than good.

    It's possible the shop is trying to rip you off (there are some cowboys out there), but I have no idea for sure. If your unsure, get it back and take it somewhere else. Even if you don't get it repaired get it back, it's yours, unless your willing to sell it for scrap. Check ebay to see if any are for sale and what they are listed for or what they have previously sold for to get a rough 2nd hand value. Or check what cex or others would give you.
  13. RoosterNo1's avatar
    RoosterNo1
    Many years in IT.... Get a 2nd opinion !

    You won't be fixing it yourself.... so, if it IS unrepairable you may be able to recover a few quid, you MAY be able to recover the data (or rather you would have someone else do it maybe - presuming there is anything you need back)
    Or, you get it back and bin it.

    It all hinges around your skill level or willingness to learn - treat it as an educational experience .
    If all this sounds like a faff, take the £80 and have a drink

    PS, I'd never NEVER offer to buy a broken laptop - red flag there.
    C0mm0d0re_K1d's avatar
    C0mm0d0re_K1d
    There are some cowboys out there. That will tell you it's knackered, when it's not. They either know it's an easy fix and lie to extract the maximum amount of money out of you. Or by telling you a high repair price. You get put off repairing it. So they offering to buy it, so they can easily repaired, and sell it!
    They may want it for parts for another, or just to strip for spares or to sell the parts.
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