I purchased an Oppo F3 in Currys.
Great phone. Was attracted by the charger. 65W. Fast charger.
The charger is busy. I contacted Currys who say they cannot replace the charger as they have no stock.
They wanted me to send the phone and charger both back. I said no as I don't want mess around setting an old phone up.
I have agreed to go to their store to see if they can fix it. Unlikely.
Where do I stand? Am I entitled to a refund if they cannot sort me a replacement charger or repair it?
Great phone. Was attracted by the charger. 65W. Fast charger.
The charger is busy. I contacted Currys who say they cannot replace the charger as they have no stock.
They wanted me to send the phone and charger both back. I said no as I don't want mess around setting an old phone up.
I have agreed to go to their store to see if they can fix it. Unlikely.
Where do I stand? Am I entitled to a refund if they cannot sort me a replacement charger or repair it?
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sorted bywhich normally involves the consumer commissioning a report from a qualified and credible expert to confirm that the product has busted prematurely due to inadequate durability present from day one, and has not been otherwise busted by being chucked down the stairs or not survived being chased around your garden by your vicious pet goldfish.
If the goldfish is proven innocent the merchant must pay for the report, plus repair or replace the product at the merchant's preference, or pro-rata refund referenced to the product's expected longevity had it not busted prematurely.
Anything beyond above is gesture of goodwill.
claim against the minimum 12m warranty from the site operator (Exertis), backdated to when you informed EE of the issue
archive.is/pAtcY
and/or
if you believe the item failed prematurely then present a claim to the trader that sold you the prematurely failed rubbish. Simple letter template at:
which.co.uk/con…ced
The template references statute consumer protection legislation and is unrelated to any hilarious "1-month warranty".
Observation:
if paying a respected trader say £30 for a fast charger, the product's quality and durability would be reasonably expected to provide more than 9 months of full functionality.
If paying a pound outlet £1 for a fast charger, its quality and durability may be reasonably expected to provide a potentially limited period of functionality.
It's a high spec 65w charger
Assuming you can buy a replacement power supply yourself then that's going to be the upper limit of the refund you're looking at if you want to keep the phone.
As you've had a good chunk of use out of the power supply (a third of it's expected lifetime? half?) it may be less than that, so don't expect huge amounts.
So summary would be:
trader must be given oppo(sic)rtunity to repair or replace without causing OP (half Oppo!) significant inconvenience.
If trader chooses to refund instead, anything beyond pro-rata refund is a gesture of goodwill win.
OP: likely to be in your interest to know the current cost to replace the original charger and / or original cable,
plus which merchant(s) has immediately available stock,
then use that knowledge when discussing possible remedies.
Sadly