Hi, I live on a High St in London which can get quite busy. All deliveries are supposed to be to the shop below where I live. The delivery instructions are on the paperwork but of course, quite often, couriers fail to read them. On this occasion, the courier left the parcel on the doorstep ledge resting against the front door which is essentially on the street. I got notification the parcel had been 'delivered' and managed to rescue the package off the street. However, I was very unhappy with the situation along with the fact it was a food parcel. The package was partly damaged but if it had been delivered correctly I'd have ignored this. Anyway, I've returned the item and asked for compensation for cost of returning the package which has been rejected. Am I within my rights to ask for compensation here given that essentially the product/service paid for has not been delivered? Thx in advance.
Share with Messenger
29 Comments
sorted byThats a word thats on the tip of your tongue
Taking a picture of it in the wrong place out on the street, even better
When it comes to Hermes I can think of many more
And dependent on the food order, the company may well just have to dispose of the food now and take the loss.
Yes maybe they can make a claim against DPD falling below the Service Level Agreement between themselves and DPD but this seems like a lot of hassle created over hypothetical "what if's" and not focused on what actually did happen, which is, you did receive your parcel. Yes it could have been worse. But it is done now and life is too short. (edited)
"how the company have treated me"
a bit dramatic don't you think?
You ordered an item for when you weren't in to accept it. If they hadn't left it you would he on here kicking off that you had to travel 10 miles to the local station to go pick it up instead of then leaving it as its safe.
If dpd, you never had a contract with them, the seller did
Now if you wanted to claim for damage from the shipper that's a completely separate question but you can't claim compensation for something that didn't happen.
The courier took a photo of the parcel on the doorstep ledge which essentially proves he just left it on the street. That pic has now magically disappeared off the DPD website.
They used to be, now they're pretty much at the same level as all the others.
What I used to like about them was their 2 hour delivery slots could ALWAYS be relied upon, now they're meaningless. Not unusual to get parcels turn up hours outside the slot.
Yep, especially in light of how the company have treated me subsequently. Lesson here it seems!
Used to be one of the better, now they are bad, and in Milton Keynes very bad indeed. Given the choice would never use them again, even Hermes offers better service and price.
Always find them the best, must be lucky. (edited)
I don't think lying about not receiving it (fraud) can be justified just because you've chosen to return something for a silly reason and can't get your return postage back.
i went to the house thinking I was going to say thanks to the neighbour for taking my parcel only to find my parcel lying on their path??? Lol why they just didn’t leave it my path??
Gps on the drivers scanner will tell a different story
I've told the company I've returned the item which I think they'll compensate me for - they've not received it yet but they said they'll refund me when they get it but said the return cost was my problem.
Thanks for replies. At least I have a good idea of where I stand next time.
Wasn't delivered to the designated location. No proof of the fact, so yeah. Never received it
Yes, essentially I was upfront and honest about the whole situation with the company. I explained that the problem lies with them and DPD and I should at least be compensated for return postage but they've refused to acknowledge that.
Here in UK, the Serious Fraud Office don't investigate white collar crime under £1 million and that was years ago - the figure is more likely £10 million now.
I would consider an item delivered when it’s actually in the property. If photos are taken it’s generally at the property with the door open.