So I stupidly ordered a new HyperX headset from a deal posted on here (curse you HotUKdeals!) and 6 months later it's faulty (missing right audio channel).I really struggled to find a path to pursue warranty and ended up talking to HP warranty. After about an hour of explaining the fault and providing details the agent said he would arrange for a replacement headset to be sent out following a reply to his email with my invoice. I forwarded my original invoice and got a reply stating I need to contact the HyperX team to process warranty. Turns out the support channels for UK HyperX are currently offline. What can I do to arrange warranty?
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sorted byThe product quality and durability obligations are with the (unstated) trader that shifted the non-conforming product to you.
If within 6 months from receipt the trader has option to choose to repair, replace or refund.
Trader is obligated to arrange/pay for any and all shipping requirements to fulfill its obligations.
I have tried contacting them via social media, but as I mentioned all their UK support channels are offline - Support – HyperX UK
Uh oh! What's going on with our emails!? Hang tight we'll get it back up shortly... Until then our Social, Chat, and Phone channels are up and running.
Europe, Middle East & Africa Our phone lines are temporarily unavailable for these regions. Please send us an email or start a chat for assistance, thanks.
Thank you for your email.
From the description you provided, it appears that your producthas developed a fault and needs to be replaced.
In order to verify your product and warranty entitlement, please send us a copyof the invoice, as well as two clear pictures of the product from differentangles.
The pictures should also include a handwritten note with yourfull name and today's date.
Once we review this information, we will be able to assist youfurther.
Argos seem to be a much better option to purchase devices from my thankfully limited experience they don't require this level of detail to process a warranty claim - this seems a tad excessive! (edited)
We are contacting you regarding your new replacement product [part number].
Please note that the part is currently unavailable in our stock.
We expect to receive it 22/12.
How can they wait 6 days before they notice the item is out of stock? Rediculous.
Closed from 12-23-22 through 01-02-23. So I guess I now have to wait until the new year before I can pursue this further! (edited)
Thankyou for your email.
Wewould like to apologize for the late reply.
Thelast update we have from our warehouse is that the replacement will be shippedtoday 03/01/2023.
Wewill let you know as soon as we receive another update from them.
Seriously? Why do we as consumers have to put up with lack of effort? Defo understand why everyone buys from Argos, I reckon I will purchase from there in future!