I bought the latest Legion Slim 7 Gen 8 on the 18th of May and now the shipping date has been updated to 2nd of June. After calling their CS, they said that due to the customised config I made that takes longer (so why don't they specify that in the first place while you build it?). On top of that, the cs adviser said that it will probably take 10 days from the 2nd of June from Netherlands to arrive in UK. So now expecting the delivery around the 12th of June...25 days theoretically instead of max. 9 days..is this tipycal of Lenovo and nothing to worry or what? Please share your experiences and any advise in case something might go wrong..
And what if they further delay and then I'm fed up and want to cancel the order?Would I be refunded quickly or would I have to chase them up? Thanks for your answers
And what if they further delay and then I'm fed up and want to cancel the order?Would I be refunded quickly or would I have to chase them up? Thanks for your answers
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sorted byI ordered a usb-ethernet adapter along with the laptop and the adapter arrived within 3-4 days from The Netherlands..
I don't need the laptop in a rush for working purposes luckily, I can wait..but how long should I wait before starting to be actually worried and if so then how fast would I have a refund,just in case? Obviously I paid with a credit card.
Any opinion and advise are appreciated,thanks for your time and enjoy your Sunday as well..
Edit: just seen an email from Lenovo the day after this post stating about further shipping delays. That was the 2nd change of shipping date and they're supposed to tell you every time they change such date via email. I could cancel before shipping but then I would probably my money refunded not before 2 weeks at least..I might as well wait for the laptop then if shipped by half of June. Frustration.
customised product so no pre-delivery-to-14 days-after-delivery off-premises-sale cancellation option;
any pre-delivery "contract termination" option would be via the deliver-in-max-30-days legislation.
The only obvious option related to later-than-expected delivery would be to wait until after day 30 to terminate the contract, meaning terminate at day 31, 32, 33 etc depending how patient you choose to be considering alternative sourcing / pricing.
(Full) refund obligations on termination are as prev described
which is typically directly linked to a specific maximum timeframe of
Presumably the stated credit card payment was direct to Lenovo and not via an intermediary such as PayPal account,
in which case the credit provider has a duplicated obligation to ensure refund.
If at any time you suspect delivery will be both beyond 30 days and you will want to terminate, it may be wise to pre-inform the credit provider of your intention, as it may otherwise take the CP a finite time to confirm the transaction status/eligibility - especially if Lenovo is incompetently slow or chooses to be slow with processing the refund.
It may also be prudent to pre-inform Lenovo of any requirement for (edit:)
so that Lenovo cannot subsequently farcically claim it was not aware of a quasi "time is of the essence" situation. (edited)
It wasn't a huge issue as I bought it well in advance of what I needed it for but it seemed like they have a complete lack of understanding of their delivery schedule. Which from memory they used a 3rd party for. (edited)
At busy times or if you’ve order a unit that is using high demand components you can sometimes add another week to this process overall.
@italondonistaavataurino would you look at your order confirmation and post here with the specific name of the company that sold you the non-appearing kit.
Lenovo Technology (United Kingdom) Limited
2nd Floor, Redwood 3 Chineham Park
Crockford Lane
Basingstoke, Hampshire
RG24 8WQ
United Kingdom
Registered in UK No 04912819
VAT Ref No: GB849757265
as importer of record.
Remark
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee
or end user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the
authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from
the U.S. government or as otherwise authorized by U.S. law and regulations.
Ship from Address
Lenovo EMEA DC C/O Flextronics BV
Ambachtstraat 24
5804 CD Venray
Netherlands (edited)
the relevant dullness lifted from Consumer Rights Act will likely be:
meaning unless there was a specific delivery period of greater than 30 days accepted at time of order, you can tell LTUKL to go swivel at day 31 by using a phrase conveying the concept of:
and
If you paid Lenovo directly by UK-regulated credit, you will likely have a duplicate route to refund via the credit provider.
Clearly Lenovo UK portray themselves as a bunch of incompetent shysters as the sales t&c quoted as applicable at point of sale has no formal merchant identification and cites utter rubbish such as:
archive.is/rfkpi
whereas 6 months ago the same page specifically quoted the merchant as
archive.is/jg4r0
So there appears to have been a concerted effort to remove all references to the UK company,
whilst also removing all other otherwise statutorily-required disclosures including VAT number,
unless Lenovo chooses to hide all that info on some obscurely-hidden page that even the power of Google cannot locate.
The current t&c and lack of disclosures at May 2023 implies any purchase from Lenovo UK website would be reckless.
Hilarious shambles of an organisation.