Wren kitchens VS Wickes kitchen VS etc..

27
Found 24th Apr
So guys, looking to buy a new kitchen and hoping to rely on my fellow hukkers to help and advise me from their knowledge and experience.

I've been to wren, Howdens, wickes and bnq so far and obviously was put under pressure to buy. I've not budged and there's some differences in the price but they are all there abouts.

I'm more asking about how the kitchens actually stack up quality wise, after sales service, guarantees and are they honoured or do you have to argue with them.

Each place showed me the benefits of theirs whilst the negatives of the others which was informative.

But ultimately I'm looking for actual reviews from people. Not sure if I trust trustpilot but it's a source of information.

So guys, please advise away. Thanks
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27 Comments
Haven't had a new kitchen for a while but perhaps you could sign up for the 1 month trial at Which for £1? They seem to have tested all the well known brands.

which.co.uk/rev…nds

You even get £5 cashback through TCB for the 1 month trial

topcashback.co.uk/which/
Edited by: "deeky" 24th Apr
As Howdens carcasses come ready constructed I would recommend them, they have the tools and are making them day in day out gluing the joint as well as using screws etc, works out cost effective rather than employing a joiner to construct them or falling out with other half as you argue over the instructions etc...
From what I remember the Wickes carcasses are made of a few mm thicker board than B&Q and therefore should be stronger.
I’ve bought 5/6 kitchens over the last 10 years and have always plumped for B&Q, really for price, availability and customer service.
Visited Wrens last week but didn’t like that the salesman followed you around and were pushy. they had some good displays but nothing you couldn’t source from elsewhere and incorporate into your kitchen making a ‘cheap kitchen’ look expensive. I quickly learnt to buy off the shelf units and doors use integrated appliances and upgrade the handles and worktop.
Howdens always gets good reviews, you need to be trade or used to but there are always ways round that. have a look at IKEA inlaws have had them in two houses one rented and they have lasted 10 years and still looks like new. just dont tall for the sales pitch if you go local, once had a guy come out and tell us the price would be £20K we only had a small kitchen with about 5 units, he then proceeded to get the price down with special offers like they do but it was still far to expensive and with companies like that its best to show them the door.
eslick7 m ago

Howdens always gets good reviews, you need to be trade or used to but …Howdens always gets good reviews, you need to be trade or used to but there are always ways round that. have a look at IKEA inlaws have had them in two houses one rented and they have lasted 10 years and still looks like new. just dont tall for the sales pitch if you go local, once had a guy come out and tell us the price would be £20K we only had a small kitchen with about 5 units, he then proceeded to get the price down with special offers like they do but it was still far to expensive and with companies like that its best to show them the door.


The second they drop the price, any trust goes out if the window, quickly followed by the rep. If they can do it for £15k instead of £20k, why didn't they offer that in the first place.
deeky3 m ago

The second they drop the price, any trust goes out if the window, quickly …The second they drop the price, any trust goes out if the window, quickly followed by the rep. If they can do it for £15k instead of £20k, why didn't they offer that in the first place.



exactly, we had a guy come out for a drive way quote, told him from the beginning not to do it and he even tried, sat there for about 30 minutes and had to manhandle him out of the house he just wouldnt leave. You get some sales guys who are good but reality is most try it on when all people want it honest reliable companies.
Perhaps someone can confirm this about Ikea kitchens, although they are good quality they are flat backed to the wall and lack the incorporation of space behind the cabinet and wall for any pipe work and you have to adapt the units fo any plumbing works.
Just had a Wren kitchen fitted but paid a Carpenter to fit it! Used Rated People Etc to find a Local carpenter to fit within our timeframe and budget and could not be any happier!!!
Toptrumpet3 h, 31 m ago

Perhaps someone can confirm this about Ikea kitchens, although they are …Perhaps someone can confirm this about Ikea kitchens, although they are good quality they are flat backed to the wall and lack the incorporation of space behind the cabinet and wall for any pipe work and you have to adapt the units fo any plumbing works.


Correct we had quote and they told us ! And we seen with our own eyes cheap though and do look good!
ASongOfFireAndIce4 m ago

Just had a Wren kitchen fitted but paid a Carpenter to fit it! Used Rated …Just had a Wren kitchen fitted but paid a Carpenter to fit it! Used Rated People Etc to find a Local carpenter to fit within our timeframe and budget and could not be any happier!!!


Wren kitchens come pre fitted don't they so theoretically you save money by not getting someone to fit it from flat pack.
ASongOfFireAndIce6 m ago

Just had a Wren kitchen fitted but paid a Carpenter to fit it! Used Rated …Just had a Wren kitchen fitted but paid a Carpenter to fit it! Used Rated People Etc to find a Local carpenter to fit within our timeframe and budget and could not be any happier!!!


I think the main issue with wren is their customer service and after sales. That's the bulk of the 1 star ratings on TP. that once you've paid you're on your own. The sales rep in the shop do not want to know and its a PITA trying to get their customer service team to work efficiently enough to resolve issues.
EN1GMA56 m ago

Wren kitchens come pre fitted don't they so theoretically you save money …Wren kitchens come pre fitted don't they so theoretically you save money by not getting someone to fit it from flat pack.


No the Vogue come flat pack now at Wren. So you can save money that way. And I heard the same about Wren but I only had two minor issues with minor things which I had to ring up customer services about they resolved the issue within 2 days I had a delivery of two new parts free of charge obviously.
Not had a Wickes kitchen but we did have them fit a new bathroom last year and they was very good to be honest. Hope this helps you make a decision and good look.
Thanks guy for the replies. I am reading them. It is appreciated.
I've had 2 kitchens fitted, and both were cheaper with local independant kitchen shops. Probably better too.
Very happy with a recent DIY kitchen fit, in their showroom they have carcasses from Ikea, Wren etc so you can compare.

My wife ruled out Wren kitchens when the sales dude asked to speak to her husband, and did the crappy sales tactic of massively over quoting then offering huge discounts.
DKLS57 m ago

Very happy with a recent DIY kitchen fit, in their showroom they have …Very happy with a recent DIY kitchen fit, in their showroom they have carcasses from Ikea, Wren etc so you can compare.My wife ruled out Wren kitchens when the sales dude asked to speak to her husband, and did the crappy sales tactic of massively over quoting then offering huge discounts.


Which company was that? Ta
DKLS12 m ago

http://www.diy-kitchens.com


So I've got to design it though? Meaning measurements etc? I'll have to check if they have a showroom near us.
Yes thats why you save money, they don't do the "design service" bit beyond offering a design tool. I found a local guy who for £100 designed my kitchen with the proper measurements, he did a great job and did 3 versions so the boss could decide what she wanted.
DKLS2 h, 48 m ago

My wife ruled out Wren kitchens when the sales dude asked to speak to her …My wife ruled out Wren kitchens when the sales dude asked to speak to her husband, and did the crappy sales tactic of massively over quoting then offering huge discounts.


I would have gone mental if he’d said that to me too.
Well done to your wife on making that obvious decision.

(recently went to the local Mercedes dealers to buy a new car, salesman gave my husband all the spiel about power, torque, cylinders, performance etc and then after remembering that I existed, asked me what colour do you want?
subsequently, no sale)
Edited by: "Toptrumpet" 25th Apr
Went to about 5 kitchen places including wren. By far the cheapest and most well constructed were Howdens. We absolutely love our kitchen. We got quite a few discounts so obviously make sure you're not paying the first price, the people who design/price your kitchen seem to have A LOT of flexibility on the prices.
umirza8528 m ago

Went to about 5 kitchen places including wren. By far the cheapest and …Went to about 5 kitchen places including wren. By far the cheapest and most well constructed were Howdens. We absolutely love our kitchen. We got quite a few discounts so obviously make sure you're not paying the first price, the people who design/price your kitchen seem to have A LOT of flexibility on the prices.


What's the back board on the units made out of and if chip board, how thick is it? Soft close features as standard?

Definitely put off by wren due to the hardcore sales tactic. I was ready to walk out but stayed because of the Mrs.
Toptrumpet6 h, 53 m ago

I would have gone mental if he’d said that to me too. Well done to your w …I would have gone mental if he’d said that to me too. Well done to your wife on making that obvious decision.(recently went to the local Mercedes dealers to buy a new car, salesman gave my husband all the spiel about power, torque, cylinders, performance etc and then after remembering that I existed, asked me what colour do you want?subsequently, no sale)


Its about time those sales tactics died a death, it may work on some but just gives my wife the rage and they automatically lose the sale.

I almost felt sorry for the ford salesman when he tried handing me the keys to a focus RS to me for a test drive and for her to have a look at a Ka.
He lost the sale and was erm educated that females can also be petrol heads. So proud of her, confidence is so attractive.
DKLS1 h, 3 m ago

So proud of her, confidence is so attractive.


I like your wife.
Getting back to sales tactics on selling kitchens by excluding the wife in any decision making process, despite being in the 21st century, the notion still exists that a kitchen is mainly a woman’s domain. You’d think then that the salesperson would be engaging us women more than they currently are.
Toptrumpet15 h, 6 m ago

Getting back to sales tactics on selling kitchens by excluding the wife in …Getting back to sales tactics on selling kitchens by excluding the wife in any decision making process, despite being in the 21st century, the notion still exists that a kitchen is mainly a woman’s domain. You’d think then that the salesperson would be engaging us women more than they currently are.


They could easily avoid losing the sale by asking a few simple questions and not making dated assumptions.

Wren kitchens assumed that my wife was tied to the kitchen sink, if he had asked a few questions he would have found out she does about 5% of the cooking.

At that point he could have recovered by presenting a straightforward quote, but he played the dated game of starting at a stupid price then speaking with his manager to get a special one off at 60% offl if we sign up now.

Too late Mr Salesdude, you have triggered rage Level 3 and released the sass.

Makes you wonder how many people pay the first quote. I assume the crappy tactics work on some customers.
I was ready to walk out of wren due to the sales guy just being such a aaarrggg. Seriously peed me off.
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