I bought a JBL Boombox 2 from Leap2c last Friday.
Saturday: Evri claimed they attempted to deliver it.
That was a LIE. I was in all day looking out the window every time a car drove past!
Monday: nothing happened, so I "talked" to the chatbot
Wednesday: received email (after using chatbot) the parcel then moved around a few times. Parcel was at depot.
Thursday: item delivered.
The box had been opened and re-sealed. When I opened it I found 2 parcels belonging to 2 different people!
The boombox was missing
(I tried adding pics to this post - too big. I'll add them below)
I've contacted Leap2c. to keep it short, they're sending the replacement, once again via Evri. I asked them to use another courier, but they ONLY use Evri. I even suggested they use an external box to prevent this happening again, but alas no. In their defence they did say that was a good idea, but it was too late as the replacement had already been sent.
My main concern now is those 2 parcels that are now in my possesion that don't belong to me!
What do I do with them?
Saturday: Evri claimed they attempted to deliver it.
That was a LIE. I was in all day looking out the window every time a car drove past!
Monday: nothing happened, so I "talked" to the chatbot
Wednesday: received email (after using chatbot) the parcel then moved around a few times. Parcel was at depot.
Thursday: item delivered.
The box had been opened and re-sealed. When I opened it I found 2 parcels belonging to 2 different people!
The boombox was missing
(I tried adding pics to this post - too big. I'll add them below)
I've contacted Leap2c. to keep it short, they're sending the replacement, once again via Evri. I asked them to use another courier, but they ONLY use Evri. I even suggested they use an external box to prevent this happening again, but alas no. In their defence they did say that was a good idea, but it was too late as the replacement had already been sent.
My main concern now is those 2 parcels that are now in my possesion that don't belong to me!
What do I do with them?
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36 Comments
sorted byThe intended customers will either get a refund or a replacement from the retailers they used. So if anything you’d be helping Evri more than the affected customers.
If you want to have a clear conscience and also help someone, just open and donate the items to charity
It's an assumption, and you should know the phrase about them (edited)
I checked the box from the original shipment, and found that the thief forgot to steal the charger!
Here's my plan. I will re-deliver those parcels that I have, (with my own money) and then sell that charger to fund it.
The charger is listed at £39.99 on the JBL website. Third party versions are £23 on Amazon.
Place your bets.
Will it arrive tomorrow? Will they falsly claim they attempted delivery when someone WAS at home? Will it then then spend the best part of a week in a warehouse before moving again? Will it be stolen?
What I got was a box of flyers for a local baby clothes company's website.
I reached out to them on Facebook and found out that they're based in a shopping centre quite near me so I've arranged to go and drop them off tomorrow.
Thing is, she told me that she'd ordered these flyers to be delivered to her place of work via Evri and had no idea how they ended up in an Amazon locker with my collection code
Other than that, you could identify the senders since they still own the parcels and inform them that their courier has stolen them and used them to pack out the box delivered to you, so that they can either make evri collect them from you, or pay them compensation. (edited)
Picture of today's arrival
Lessons clearly learned by the seller.
Monday - I overslept, then popped out briefly, when I returned I found this:
Tuesday: My local Evri delivery guy knocked on my door expecting a return. I was as confused as he was, considering I have had no contact with evri, and had NOT arranged a return! He was the same guy that delivered both packages previously.
We both scratched our heads, then I showed him the 2 parcels that I still have. He tried scanning them, several times, but Evri Computer said no!
Some mumbling (by both of us, considering neither of us had arranged anything!) later he said he couldn't take them because there's no return label!
Today (Wednesday): I was half expecting someone to turn up. No-one did.
What an absoulte farce! It's almost like Evri know what they did, but don't want to admit liability.
Maybe they think people don't care?
I DO CARE.
I'll update this thread with any future developments. (edited)
Evri have informed the seller that they collected the parcels I still have in my possesion, the seller has asked for confirmation.
I still have BOTH PARCELS!
The local Evri driver came to collect a customer return (that I hadn't even arrranged) I showed him both parcels, which he scanned several times, but couldn't return because there were no return labels.
This is no slight on the seller. They went above and beyond - they even sent out a replacement within a couple of hours of my original complaint, which arrived less than 24 hours later.
Kudos to them, but (insert swerwordhere) to Evri.
Evri are clearly trying to cover this up.
I'll keep you updated on further developments. (edited)