Posted 28th Jun 2023
I purchased an Xbox Series X last October via the Microsoft store, the controller that came with the Xbox is now faulty so I went onto the Microsoft website to arrange a repair but its stating that the warranty has ended in February even though they state 12 months on controllers. I tried to contact them but due
to the warranty issue it wont let me go any further on the webpage to try to do this?
Does anyone know how to arrange a repair or even contact them via chat so I can sort this?
Thanks
to the warranty issue it wont let me go any further on the webpage to try to do this?
Does anyone know how to arrange a repair or even contact them via chat so I can sort this?
Thanks
Community Updates
8 Comments
sorted byTry here: support.xbox.com/en-…-us (edited)
Oh and if you do get a warranty returns authorisation be sure to remove the battery cover and the side grips! I have 4 pairs of side grips & 4 battery backs extra due to returns! (edited)
Thanks again
These Series S/X controllers seem like garbage. I have two 6-year-old XB1 controllers which are fine. My two 360 controllers from God-knows-when are still fine. Yet there are endless stories of Series S/X controllers breaking down. If my Series controller dies again, out of warranty this time, I'll probably try to get an XB1 controller to replace it, as they seem far more reliable.
Also I agree regarding the controller quality as nothing seems to last like it used to. I got my son an Elite 2 pad a few years back and he had a nightmare with it due to issues which were well known which asks the question why are the pumping out faulty products at stupid prices when surely they know people will complain and request replacements?
Thanks