Can't sign in to Currys PC World account

Posted 29th Oct 2020
Tried signing in keeps saying "Sorry, either you aren’t registered using the email address you have provided or the password you entered is incorrect. Please try again."
I've reset my password 5 times now
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  1. Avatar
    Long term issue. Better off checking out as guest.
  2. Avatar
    TheCosmos12/04/2021 09:52

    Still happening and they also send unsecure emails - reported the issues …Still happening and they also send unsecure emails - reported the issues multiple times.


    I started a case on Resolver regarding this on March 16.

    There was no response by Currys on March 30 so I escalated.

    The next time I can escalate is April 20, by which time I believe it's passed above Currys.
  3. Avatar
    It's rubbish its always like this for me although still somehow let's me buy stuff but I can never see the order details. Get on the chat or ring them
  4. Avatar
    Been happening for years - if you contact them, they'll tell you to create a new account (which doesn't really help).
  5. Avatar
    It's probably for the best, trust me.
  6. Avatar
    i have to set up a new account every time i make an order now as the previous one gets locked. i have tried to reset the password but it still doesn't allow you in. i contacted currys and their best advice was to create another email account and set up a new currys account each time
  7. Avatar
    I had £1 in vouchers left in my account and could never use it. Ran into same issue as you.
  8. Avatar
    Just had exactly the same problem. Have reset my password but still getting the error when I try to log in using my new password:
    Sorry, either you aren’t registered using the email address you have provided or the password you entered is incorrect. Please try again
  9. Avatar
    paul_merton12/04/2021 10:22

    What's an unsecure email?


    Most websites seem to send secure email correspondence these days, in gmail for example the email is flagged with a red padlock: "security: dixonsretail.com did not encrypt this message"
    support.google.com/mai…d=1

    The reset password email that comes through is not secure.
    Order details are not secure containing name and address details etc.
  10. Avatar
    Contact them.
  11. Avatar
    Nobody can apparently.

    They've got a bad system. There doesn't seem to be a solution. Not had the problem myself. So as suggested by Joshu_Blake, contact them and see what happens. (edited)
  12. Avatar
    Yep, mine went screwy about a year ago. Only option is to make another with a different email.

    I've just used guest checkout with no problems even when I've needed to query an order.
  13. Avatar
    Been like this since the first week of lockdown if not longer.
  14. Avatar
    Author
    R.I.P.
  15. Avatar
    Author
    rio60027/11/2020 10:10

    Just had exactly the same problem. Have reset my password but still …Just had exactly the same problem. Have reset my password but still getting the error when I try to log in using my new password:Sorry, either you aren’t registered using the email address you have provided or the password you entered is incorrect. Please try again


    They couldn't solve the problem for me at all. I had a collection order at the time which I wanted to cancel, I did manage to cancel it and get refund.
    Apparently once you lose access to your account nothing can be done about it
  16. Avatar
    I'm getting this error message now, dispite resetting my password twice.

    Their webchat (real people) tell me to call 0344 561 1234 for assistance.

    Currently in a queue on the phone. (edited)
  17. Avatar
    Still happening and they also send unsecure emails - reported the issues multiple times.
  18. Avatar
    TheCosmos12/04/2021 09:52

    Still happening and they also send unsecure emails - reported the issues …Still happening and they also send unsecure emails - reported the issues multiple times.


    What's an unsecure email?
  19. Avatar
    Ashbeck16/03/2021 17:35

    Long term issue. Better off checking out as guest.


    Yup, been happening for years apparently.
  20. Avatar
    its been like this for years at least 3 times ive contacted them its not fixed if you buy anthing expsive print out the wnpage of the item your buting as well as order confrmation
    Avatar
    Strong guy pulling that thread back from April 2021
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