I have changed to SSE broadband from BT and their technicolor router is useless (wifi reception won't go beyond the room it's placed in) and so I've been trying for over 24 hours to, unsuccessfully, set up my ASUS RT-N66U router up instead.
I have the telephone line going into a TP-Link modem (TD-8817) and then an Ethernet cable connecting the TP-Link and the Asus router. This worked 12 months ago (I've had the BT Homehub 5 for the past 12 months).
The Asus wifi reception is fantastic and spreads throughout the house HOWEVER I cannot connect it to the Internet/www.
I know that the SSE technicolor box uses PPPoE so I tried to go through the Asus quick set up using the PPPoE set-up but it times out and won't work. So I tried the automatic IP set-up and I cannot get it to connect to the worldwide web.
I have gone into the technicolor box setup and copied all of the details - so I know the DNS Server details etc but no matter what I do I cannot connect to the Internet on the Asus.
So - I've done screenshots of;
A) the Technicolour settings (they're the ones on paper, printed off)
B) the processes I've done on the ASUS, the settings etc
What I know:
The username and password for SSE are correct.
The Technicolour router, although chucking out a poor signal, does function, so the problem lies within the Asus settings.
Please help. I'm desperate!
I have the telephone line going into a TP-Link modem (TD-8817) and then an Ethernet cable connecting the TP-Link and the Asus router. This worked 12 months ago (I've had the BT Homehub 5 for the past 12 months).
The Asus wifi reception is fantastic and spreads throughout the house HOWEVER I cannot connect it to the Internet/www.
I know that the SSE technicolor box uses PPPoE so I tried to go through the Asus quick set up using the PPPoE set-up but it times out and won't work. So I tried the automatic IP set-up and I cannot get it to connect to the worldwide web.
I have gone into the technicolor box setup and copied all of the details - so I know the DNS Server details etc but no matter what I do I cannot connect to the Internet on the Asus.
So - I've done screenshots of;
A) the Technicolour settings (they're the ones on paper, printed off)
B) the processes I've done on the ASUS, the settings etc
What I know:
The username and password for SSE are correct.
The Technicolour router, although chucking out a poor signal, does function, so the problem lies within the Asus settings.
Please help. I'm desperate!
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(edited)
I will be having to go between having the Technicolour router plugged in - so I can access the Internet and read/reply on here - and plugging in the Asus router so I can apply the changes. So please bear with me as this may take some time.
Then set the N66U so that the WAN is PPoE.
So the TP-Link modem is the issue?!
On Amazon answers I got the impression that the TP-Link one would be the right one.
I'll get the link to the specific model I have
amazon.co.uk/gp/…1_1?ie=UTF8&qid=1467225286&sr=8-1π=SY200_QL40&keywords=tp+link+modem&dpPl=1&dpID=41jQPaIjrzL&ref=plSrch
Yeah, it's the problem.
I'm not sure why, all the fibre/infinity questions on Amazon for that modem are on the money.
amazon.co.uk/for…hza?asin=B003FZ3QSK
amazon.co.uk/for…hza?asin=B003FZ3QSK
amazon.co.uk/for…QSK
It can't do bridging, you'd have to do what's call double natting which can be a pita. You're best off picking up an Openreach modem or a TP-Link W9970, they're both fairly inexpensive.
I totally missed that.
Thank you.
I'll place this all on hold for now and let you know how it goes tomorrow with the right modem!
I suggest you buy an unlocked one like this one http://www.ebay.co.uk/itm/122011851693
so you can use the Web interface to input password and username. Nightmare to setup via router.
It's very easy to unlock a HG612, but I don't think it really offers much benefit to people unless they want their line stats.
Personally I wouldn't buy a used modem, you don't know what condition the capacitors are in unless you open it up.
Is it even possible to set username and password if it's still locked?
Yeah it's already in bridge mode, you set the PPoE settings on the router, it's not locked to a specific isp like HomeHubs are.
The ASUS RT-N66U is just a router. How do you input the logon password username to pass through the HG612?
(edited)
Using PPPoE.
Exactly. Where do you input PPoE setting.
Oddly enough on the PPPoE settings page.
Thanks I missed that screen although I'd still buy the unlocked version with it's own Web interface.
(edited)
I have. They said 'it's industry standard'.
The problem with the SSE Technicolour box is that the wifi didn't reach beyond about 5 metres from the box! It's improved to about 8 metres from the box ie the hallway now I've changed the channel number but no reception in the kitchen/sitting room/bedroom etc which is unacceptable in my opinion.
I'm taking my dad up on his kind offer to get an integrated VSPN modem router and he'll charge it to his company. So thanks to the wonders of Amazon prime I'll be getting a Netgear one tomorrow.
Thanks everyone for the suggestions.
I'm going to try the Asus in repeater mode connected to the Technicolour tomorrow before I try the Netgear one just in case I can get that to work.
All I would like is wifi to reach the bedroom/kitchen/sitting room. I'm not expecting 3/3 bars everywhere or to get wifi in the garden, but at least one bar of reception in the bedroom directly above the router isn't exactly a huge ask (in my opinion).
Using the Technicolour as a modem and then Asus as a repeater.
I'm in my bedroom and get good reception now. Yayyyyyyy.
Thank you to everyone for your help.
FYI speeds
And the point at which my dogs gave up on me ever fixing this...
I feel like an old fart.
Ha. I'm still so happy, and relieved, that it's all fixed.
And the dogs never waivered in their support X)
Hopefully the pic of them will make you smile even if this thread makes little sense.
Oh, and here's a bonus pic of pups & kitty to make you smile.
(edited)
In the paperwork there was an a5 piece of paper with details of SSE's 'netintelligence' security software, and on the back are your details.
Your username will be the first 8 or 9 digits of your account number followed by -southern @ ssebb.co.uk (I had to add spaces as there were too many characters to show it properly in one go without Hukd mobile browsing adding extra dashes!)
The password is unique to your username so I can't help with that.
Call their helpline again, I went through the process of checking my username & password with them and they confirmed the details for me.
The Technicolour router details are username: admin & password: admin
My Technicolour router has needed to be reset 4 times already so I think it's faulty.
When it is working, and I connect to the Asus 'network' then I'm very happy! But their router isn't fit for purpose.
(edited)
thanks
Yes, the details on the Internet security are your username and password.
Ironically the details they give you don't actually work on the netintelligence log in section, for the username you need to just use the numbers & nothing else, and then use the password they gave you.
I highly recommend ditching the crappy Technicolour router X)
Last night:
Tonight:
Wtf?!
May I ask how do you set it up?
I'm getting connected in 2 weeks time and hope to use my Asus AC 68U as a router as well.
Plug the username and password identically as they are into the PPPoE screen as shown in the screen shot above by nublets 2k and then click apply.
This is what I did and it connected straight away without the need for any further configuration.
The kit I am using is an ASUS RT-AC66U and the original Openreach router that came with my previous BT Infinity connection.
Hope that helps and good luck.