I returned a NIKE order using their supplied pre-paid returns label with collectplus. I dropped off this return on the 20th May and received an emailed e-receipt as proof of drop off.
25 days later the tracking has not moved from the day I dropped it off, but it does show I dropped it off. I have contacted NIKE many times enquiring about the status of my refund and supplied photos of the return package with the supplied pre-paid label and the E-RECEIPT on their request. They have told me they cannot refund until they receive the package, when I stated the above information I was told a senior team would investigate and I would be contacted. It looks like the package has gone missing or has been stolen and to date I have not been contacted by NIKE.
Today when I chased once again I have been told that the senior team do not accept my proof of return because the photo of the return label they supplied, does not show the weight of the package. They stated once again that I would not get a refund until they receive the package and that I would need to make a claim with the courier if I believe the package has gone missing. They are correct that the label does not show the weight of the return but they supplied the label so how is this my fault? Also, I believe as they supplied the pre-paid returns label that the contract for shipping is between NIKE and collectplus - NIKE don't agree and won't offer any further assistance.
Collectplus have used Yodel for collection and have said they will investigate but I need to take up the issue with NIKE.
The problem I have is I paid with the dreaded PayPal so while I can raise a claim they could easily rule against me and yet I have done everything I could and now I'm stuck. Please can anyone advise.
Return circumstance: change of mind (clothing too large)
Returned within the returns time period.
Mastercard funded Paypal transaction.
25 days later the tracking has not moved from the day I dropped it off, but it does show I dropped it off. I have contacted NIKE many times enquiring about the status of my refund and supplied photos of the return package with the supplied pre-paid label and the E-RECEIPT on their request. They have told me they cannot refund until they receive the package, when I stated the above information I was told a senior team would investigate and I would be contacted. It looks like the package has gone missing or has been stolen and to date I have not been contacted by NIKE.
Today when I chased once again I have been told that the senior team do not accept my proof of return because the photo of the return label they supplied, does not show the weight of the package. They stated once again that I would not get a refund until they receive the package and that I would need to make a claim with the courier if I believe the package has gone missing. They are correct that the label does not show the weight of the return but they supplied the label so how is this my fault? Also, I believe as they supplied the pre-paid returns label that the contract for shipping is between NIKE and collectplus - NIKE don't agree and won't offer any further assistance.
Collectplus have used Yodel for collection and have said they will investigate but I need to take up the issue with NIKE.
The problem I have is I paid with the dreaded PayPal so while I can raise a claim they could easily rule against me and yet I have done everything I could and now I'm stuck. Please can anyone advise.
Return circumstance: change of mind (clothing too large)
Returned within the returns time period.
Mastercard funded Paypal transaction.
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40 Comments
sorted byThis is exactly what I thought. I just googled it and found several intances that agree. Here is a screenshot from one
the circumstances for return (e.g. withdrawal or defect or other);
and if notified trader of that reason within any applicable statutory or voluntary time periods;
and indicate the funding source for the original PayPal payment;
but the potentially typical applicable legislation phrasing may be similar to condition (b) below
Returned within returns time period.
Mastercard funded Paypal transaction.
My 2nd reply would by now be
This is your 7 day warning , if I do not receive my refund in those next 7 days I will start legal action against you for this refund.
I guess I have to roll the dice with a PayPal claim but they might mug me off and then I'm out £150!
PayPal may attempt to provide support for a buyer claim of
but as the t&c do not support such a claim it would be an easy rebuttal for even the dumbest of traders to point PayPay to PayPal's own t&c that does not cover the buyer's claim.