If you bought a Fitbit Ionic then you'll need to submit a form to enable you to get a refund on your purchase. This comes after Fitbit aanounced that there were battery issues that could potentially lead to burns. - Source - Daily Mail
This affects watches purchased between September 2017 to December 2021. If you know someone that may have one, give them a shout. One of our moderators has completed this form and has been told there will be a 3-6 week wait on the refund.
All the information from Fitbit can be found HERE
There's a big FAQ should you have any questions on that link too.
OR go straight to the recall form and select "United Kingdom from the drop down menu"
"CONSUMER NOTICE
We announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you own a Fitbit Ionic, please stop using your device.
For information on how to receive a refund, visit our refund center. You can also receive access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.
Additional details regarding this recall are provided in the FAQ below. If you have any questions not answered below, you can call customer service. Click here to find your local phone number."
This affects watches purchased between September 2017 to December 2021. If you know someone that may have one, give them a shout. One of our moderators has completed this form and has been told there will be a 3-6 week wait on the refund.
All the information from Fitbit can be found HERE
There's a big FAQ should you have any questions on that link too.
OR go straight to the recall form and select "United Kingdom from the drop down menu"
"CONSUMER NOTICE
We announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you own a Fitbit Ionic, please stop using your device.
For information on how to receive a refund, visit our refund center. You can also receive access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.
Additional details regarding this recall are provided in the FAQ below. If you have any questions not answered below, you can call customer service. Click here to find your local phone number."
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