Tesco Clubcard error message cant access to exchange vouchers ??

Posted 12th Jun 2023

Tesco Clubcard voucher exchange ??
oops

Sorry, something seems to be broken. We apologies for the inconvenience.

Any one else having issues ??? tnxs

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21 Comments

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Gollywood
13th Jun
So once you actually transfer your clubcard points and get emailed the codes, how long do you have to actually make your purchase? Cheers (edited)
jsac
23 h, 40 m ago
Tesco have extended the expiry date from 6 months to 12 months
MonkeyMan90
12th Jun
I did earlier just kept retrying and it eventually worked. I'm assuming they're been flooded with people redeeming and can't handle it. They've also sent me 3 different vouchers for some reason. I order £21 worth of pizza express and they've sent me a £14, £5.50 and £1.50 voucher instead of 1 £21 voucher (edited)
AMaky
12th Jun
that is normal to have total split
emmatthew
12th Jun
Yes, could not order. Kept trying and all I got was error.
Just rang them, very helpful and ordered my vouchers for me.
david_robinson94
13th Jun
Still down this morning, phone lines jammed. It was obvious that people were going to save up their points and cash out last minute, why did they not prepare for it!
jsac
19 h, 13 m ago
Update on the website:

Giving you more time to get 3x value

We’re extending the deadline to exchange your vouchers for Reward Partner codes, at 3x value, until 11.59pm, Thursday 15 June.
t.rex
12th Jun
They must be very very busy. Ordered 3 different rewards at 5pm, the codes did not arrive until 8pm. Just tried to order another one now and get the oops error message. Will try again in the morning.
nomigreat
12th Jun
Site still not working.
daryllg
12th Jun
I managed to get my order (x3) through using the app rather than the website.
Anglebox
13th Jun
Been trying all evening on app & PC with no success, gave up for a bit & did it just now on PC & went thro straight away
aw08 Author
13th Jun
same here ..... nightmare surely they anticipated a last min surge !!
wonder if the will extend date to at least end of june ???
shirlsky
13th Jun
i ordered my vouchers using the Tesco Clubcard about an hour ago. Might be easier than via their website.
jsac
13th Jun
I struggled last night, but got on at 6.45am and transferred out over £150 of vouchers ... urgh time consuming
jsac
19 h, 13 m ago
Tesco are giving you more time to get 3x value

They’re extending the deadline to exchange your vouchers for Reward Partner codes, at 3x value, until 11.59pm, Thursday 15 June.
aw08 Author
16 h, 46 m ago
Been ...trying for hours...called 0800. No Past hour x 2
Now says ends X3 on Friday
Anyone know ????
jsac
16 h, 38 m ago
Try early morning - worked for me at 6.45 am today, vouchers arrived around 11am

But they have extended the deadline until 11.59 on Thursday
deanos
1 m ago
I did a few last night , got a confirmation email but the vouchers haven't come through yet