Posted 6th Dec 2019
Has any1 bought an item on eBay and then received an email from eBay stating...
'We're writing to let you know that we've removed an item you recently won due to concerns with the seller's account'
Have I been done over by a dodgy seller? Will I still receive the item? Have I lost my money?
Any advice would b appreciated. Cheers!
'We're writing to let you know that we've removed an item you recently won due to concerns with the seller's account'
Have I been done over by a dodgy seller? Will I still receive the item? Have I lost my money?
Any advice would b appreciated. Cheers!
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17 Comments
sorted byCould be anything really. Fake/hacked account/counterfeit goods etc. Doesn't really matter though as Ebay were on to them and have told you already so - win win. I've had it happen before and it was an instant refund. No mess, no fuss. Have you even checked to see if your funds have already been refunded?
Not entirely unrelated (as they own the company anyway) but I had a similar situation on Gumtree where I received an Email telling me the seller of an item I was ready to buy from had 'issues' and was told not to proceed with the purchase. It's good that they are vigilant as the sale didn't seem 'dodgy' to me at all...
That's odd. Sounds like a "generic" Email response. If they are on the case, you shouldn't need to do anything but I guess; for peace-of-mind; you could do a "live chat" and ask if you need to do anything? If it's already recognised as 'dodgy' then I can't see why you'd receive ANY item - therefore an automatic refund should apply.
Up to you really. Are we talking mega-bucks here? Are you happy to wait until after the date specified or do you NEED that money for something else? Normally, Ebay won't tell you what the problem was for; as they put it; "security reasons" but they would at least tell you if a refund was already being actioned or if you have to do as instructed and wait - then apply via a "case."
Nah, not a lot of money spent. I suppose I'll just wait to see if it arrives nxt week. If not, I'll contact eBay
That's perfectly normal. What has happened is that the account of the seller has probably been *suspended* pending further investigation due to a suspected hacking of the account or fraudulent activities. eBay will look in to things and then take it from there. You should just assume that it was a fraudulent listing, you won't be receiving any goods, so just sit back and wait for a few days or a week or so and eBay will refund you. It's OK, you can just chill and let eBay go through the process, relax.
Dodgy sellers taking advantage of the Xmas shopping rush I reckon...
Thanks for the feedback, no despatch notice yet, expected delivery is 10th-12th, so I guess I'll have to wait and see..
No refund yet! eBay said... 'Since you've already paid for the item, you don't need to do anything else. If your item hasn't arrived yet, it should arrive soon. If it doesn't, then you'll want to open a case in our Resolution Centre'
Yea I got the same email etc today